We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff. She made enquiries on our behalf... See more
Company replied
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Excellent communication Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service. Just switched to Good Energy. Easy switch over. 'Good Energy' app works... See more
Company replied
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
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Raffi was professional and solved out…
Raffi was professional and solved out my issue that was going on for 4 months in one day.
10 July 2026
Reply from Good Energy
We're thrilled to hear that the issue, which had been ongoing for some time, was resolved professionally and efficiently in a single day. Thank you for your positive feedback!
Excellent customer service
Good Energy always provide excellent customer service. It's easy to talk to someone on the phone, and staff are knowledgeable, friendly and interested in you as a customer.
9 July 2026
Reply from Good Energy
Hello Maria,
We are so pleased to hear that you consistently receive excellent customer service from our team. It's wonderful to know you find our staff knowledgeable, friendly, and genuinely interested in assisting you. Thank you for your kind words!
Kind regards,
Good Energy
Good Energy
Just recently switched to Good Energy and as of now I have nothing but positive thoughts about my switch with Good Energy everything went well and my interactions with customer services has been awesome.
9 July 2026
Reply from Good Energy
Hello,
We're so pleased to hear that your switch to us went smoothly and that you've had such positive interactions with our customer service team. We truly appreciate you sharing your excellent experience.
Kind regards,
Good Energy
Quick and easy to request a refund and…
Quick and easy to request a refund and get our direct debit changed.
9 July 2026
Reply from Good Energy
Hello Deborah,
We're so pleased to hear that you found the process of requesting a refund and changing your direct debit to be quick and straightforward. Thank you for your positive feedback!
Kind regards,
Good Energy
Hannah was very helpful
Hannah was, and always has been , very helpful , polite and courteous.
8 July 2026
Reply from Good Energy
Hello Leonardo,
Thank you for your wonderful feedback! We are so pleased to hear that our team member consistently provides such helpful, polite, and courteous service. We will be sure to share your kind words with them.
Kind regards,
Good Energy
Have been a customer for quite a number…
Have been a customer for quite a number of years now and been happy with the service.
Recently negotiated with Good Energy because they increased the monthly payment. Juliana who responded was very reasonable and an agreement was reached which satisfied both Good Energy and me. Thank you 🙏
8 July 2026
Reply from Good Energy
Hello Sophie,
We are so happy to hear about your positive experience and continued satisfaction with our service over the years. It's wonderful to know that our team was able to assist you effectively with your recent negotiation. We appreciate your kind words and thank you for your valuable feedback!
Kind regards,
Good Energy
Good customer service
Clear emails and problems dealt with by Johnny efficiently.
8 July 2026
Unprompted review
Reply from Good Energy
Hello Mrs Rollinson,
Thank you for your wonderful review! We are so pleased to hear that our team member was able to resolve your issues efficiently and that you found our communications clear. We appreciate you sharing your positive experience.
Kind regards,
Good Energy
Abby looked at me metre problem…
Abby looked at me metre problem carefully and realised I had been reading it wrongly. She used her initiative and common sense to work out what my problem was. Thank you so much Abby
8 July 2026
Reply from Good Energy
Hello David,
We are so glad to hear that our team member was able to assist you effectively and apply her excellent problem-solving skills. We appreciate your kind words!
Kind regards,
Good Energy
Thank You Josh!
Josh who on-lined my new account was truly excellent and helpful.
I hope to have a long and successful dealing with your services
8 July 2026
Reply from Good Energy
Hello Andy,
We're delighted to hear that your new account setup was excellent and helpful. We appreciate you sharing your positive experience with us and look forward to a long and successful relationship.
Kind regards,
Good Energy
Great customer service
Great customer service
I have consistently had excellent customer service from Good Energy. Their responses to queries are always prompt and coherent, and they really listen to what the customer is saying. In a world of AI bots that fail to listen and understand, it's really refreshing. I'd especially single out Erin O'Sullivan who recently replied to a query and resolved a minor issue in a timely, friendly, and constructive way.
8 July 2026
Reply from Good Energy
Hello Laurence,
We're so glad to hear you consistently receive excellent customer service. It's wonderful to know our team is prompt, coherent, and truly listens. We appreciate you highlighting a specific team member for their timely, friendly, and constructive assistance.
Kind regards,
Good Energy
I have solar panels and battery which…
I have solar panels and battery which were installed by a local company which Good Energy bought. I had an issue with the battery on a brown out which I reported 4 weeks ago to Technical Support. I have escalated twice since, but absolutely no response. What kind of support is that?? Communicating with this team is impossible and the customer service is not there.
5 June 2026
Unprompted review
Reply from Good Energy
Hi Paul,
We are truly sorry to hear about the difficulties you've experienced with your battery issue and the lack of response from our technical support team.
We understand your frustration and appreciate you bringing this to our attention.
We are actively looking into your case to understand what went wrong and improve our communication.
Please get in touch with Good Energy via the email at hello@goodenergy.co.uk or call 0345 034 2400 to log the complaint.
I would advise reaching out to the Experts directly to askanexpert@goodenergy.co.uk or 0345 034 0755
My best wishes,
Natalia
Exceptional level of customer service
Exceptional level of customer service, actually for an issue that Good Energy are not directly responsible for.
An Export MPAN is required to apply for any solar export tariff. This is issued by the relevant DNO to the owner of the solar panels. I did not have one for my solar panels, so contacted the DNO to request one. After 3 months I had not got further than the DNO's call centre and was no nearer obtaining the Export MPAN to pass on to Good Energy.
Fortunately at this point Kerry (Team S) at Good Energy stepped in and for the next 2 months acted as an intermediary between myself and the relevant people beyond the call centre at the DNO. This involved multiple calls and emails on her behalf to both myself and the DNO and included explanations of what I needed to do, even down to the level of how to fill out the DNO's application form. Thanks Kerry for all your help!
7 July 2026
Unprompted review
Reply from Good Energy
Hello Simon,
We are so pleased to hear about your positive experience and the exceptional support you received. It's wonderful to know that our team was able to assist you effectively with obtaining your Export MPAN, especially given the complexities involved. We truly appreciate you sharing your feedback; it helps us understand the impact of our efforts.
I will share this with Kerry.
My best wishes,
Natalia
Support from customer services.
I was helped on the phone by someone who sounded like they enjoyed their job. I was efficiently looked after and moved onto a more suitable tarrif. The employee, Matt, wasn't pushy. He was professional and had a nice way about. I feel good about the new arrangements he set up on my account.
7 July 2026
Reply from Good Energy
Hello Phil,
We're so pleased to hear about your positive experience with our team! It's wonderful that you found the service efficient and helpful in finding a more suitable arrangement for your account.
We appreciate you sharing your feedback.
My best wishes,
Natalia
Great Service
Gemma S gave me just the information I wanted in less than 24 hours.
7 July 2026
Unprompted review
Reply from Good Energy
We're so glad we could provide you with the information you needed quickly. We appreciate your kind words!
After many many weeks of getting…
After many many weeks of getting nowhere with my switch, Kerry stepped in and not only resolved the issue but kept me updated at every point even on some days to say nothing would be happening today as the experts were working on it. Kerry should be promoted. Thank you Kerry
7 July 2026
Reply from Good Energy
Hello,
We are so happy to hear that our team was able to resolve the issue with your switch and keep you informed throughout the process. We truly appreciate your kind words and feedback.
My best wishes,
Natalia
Reply from Good Energy
We're so glad to hear our team provided a quick and knowledgeable response. Your positive feedback is truly appreciated!
customer communications
McLean sorted out my problems and I now have the new contract that I wanted.
He was very friendly and helpful.
6 July 2026
Reply from Good Energy
Hello Julia,
We're delighted to hear that your problems were sorted out and you received the contract you wanted. We appreciate you sharing your positive experience with us.
Kind regards,
Good Energy
Made an inquiry about a missed payment
Made an inquiry about a missed payment, hadn't received my evidence of meter, sent of photograph all sorted now, very impressed with customer service and handler Jemma S
1 July 2026
Unprompted review
Reply from Good Energy
Hello Andrew,
We're delighted to hear that your inquiry about the missed payment was resolved smoothly and efficiently. It's wonderful to know that our customer service, and the assistance from our team member, left such a positive impression. Thank you for sharing your experience.
Kind regards,
Good Energy
Having just switched to Good Energy
Having just switched to Good Energy, I am impressed with their Customer Service. Natalia, in particular, has been most helpful on the phone and also in her emails which have made the switching a smooth affair. I must also mention Ryan who earlier sent some very helpful informative emails.
4 July 2026
Reply from Good Energy
Dear Mrs Davies,
We're so pleased to hear that your switch to us was a smooth experience.
It's wonderful to know that our team provided such helpful and informative support, making the transition easy for you.
I will share your feedback with Natalia and Ryan - they will be delighted to hear it.
My best wishes,
Team Good Energy
Rachel C answered my emails quickly…
Rachel C answered my emails quickly with detailed and clear instructions. She is very helpful. Thank you.
30 June 2026
Unprompted review
Reply from Good Energy
Hi Li,
We are so pleased to hear about your positive experience and that our team was able to provide you with such helpful and clear assistance. We truly appreciate your kind words!
I will pass on your kind feedback to Rachel C.
My best wishes,
Natalia
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