We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff. She made enquiries on our behalf... See more
Company replied
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Excellent communication Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service. Just switched to Good Energy. Easy switch over. 'Good Energy' app works... See more
Company replied
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful staff
I didn’t have to wait long to talk to someone who sorted my problem quickly and sent me a confirmation email.
It’s lovely to talk to a real person.
20 July 2026
Reply from Good Energy
We're delighted to hear that your problem was sorted quickly and that you appreciated speaking with a real person. We value your positive feedback!
Reply from Good Energy
We are so happy to hear that our customer service was excellent. We appreciate you sharing your positive experience with us.
Rachel was very pleasant and extremely…
Rachel was very pleasant and extremely helpful today.
20 July 2026
Reply from Good Energy
We are so glad to hear that our team member was pleasant and extremely helpful. Thank you for your kind words and positive feedback.
Great experience with Rachel C
Great experience with Rachel C. Took care of the issue. Thanks
20 July 2026
Reply from Good Energy
Hi Zyad,
We are so glad to hear that our team was able to resolve your issue effectively. Thank you for your kind words and positive feedback.
Kind regards,
Donna
Refund request
I contacted them to ask for a refund - I received a prompt and explicative reply (and follow up interaction) by Olayemi who assisted to address the problem (within the workable options) and provide an overview of other options available for my bills. Happy with their approach and communication - some companies send back replies that clearly look a copy and paste whereas here you can certainly see they tailor their communication and try their best to address the question / issue. Thanks
13 July 2026
Unprompted review
Reply from Good Energy
Hello Marco,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that we were able to address your concerns effectively and provide clear options regarding your bills. We truly value your feedback and are glad our personalized approach resonated with you. Thank you for sharing your kind words.
Kind regards,
Donna
Great customer service
The advisor, Donna, responded very quickly even in the evening for a weird query and sorted everything out. Great customer service!
17 July 2026
Reply from Good Energy
Hi Sergei,
We're delighted to hear that Donna responded quickly and efficiently to your query, even in the evening. We appreciate you sharing your positive experience!
Kind regards,
Good Energy
Thank you Good Energy for a great service.
1. reliable electricity supply
2. Ethically generated electricity
3. Excellent customer service when needed.
17 July 2026
Reply from Good Energy
Hi Margaret,
We're so pleased to hear that you're happy with your electricity supply and our commitment to ethically generated power. It's also wonderful to know that our customer service has met your expectations. Thank you for your positive feedback!
Kind regards,
Donna
Understanding
McLean seems
to really understand the way in which the energy sector operates and I have relied on this knowledge
Thanks McLean!
16 July 2026
Reply from Good Energy
Hi Bill,
We're so happy to hear that our understanding of the energy sector has been helpful to you. We truly appreciate your positive feedback!
Kind regards,
Donna
Very helpful person dealt with one off issue
Very helpful person dealt with need to make an extra payment for exceptional electricity consumption and explained review of Direct Debit amount going forward.
16 July 2026
Reply from Good Energy
Hello Amore,
We are so pleased to hear that our team member was able to assist you with your payment and clearly explain the review of your Direct Debit. Thank you for your wonderful feedback!
Kind regards,
Donna
Spot on customer service and very quick…
Spot on customer service and very quick to respond good energy by far the best supplier I've ever been with
16 July 2026
Reply from Good Energy
Hi Ash,
We're delighted to hear that you've had such a positive experience with our customer service and quick responses. We truly appreciate you sharing your feedback!
Kind regards,
Donna M
Super speedy response to my email
Super speedy response to my email - with clear directions for next steps - Angelica is a lovely team member, a great person to help when a customer doesn't know what they are doing!
16 July 2026
Unprompted review
Reply from Good Energy
Hi Louisa,
We're delighted to hear about your positive experience! It's wonderful to know that our team provided a quick response with clear guidance and was helpful when you needed assistance. Thank you for sharing your feedback.
Kind regards,
Donna
Reply from Good Energy
We appreciate your feedback regarding the time it took to resolve your issues. We apologise for this and are actively working to improve our resolution process.
A good outcome for my call
A good outcome for my call. Adam was friendly, clear and helpful. I had to hold for a while but that was explained and I was thanked nicely. I always try and avoid calling utility companies, banks etc. be use of past experience but this was excellent.
15 July 2026
Reply from Good Energy
We are so pleased to hear about your positive experience with our team member. We understand that calling utility companies can sometimes be a hassle, and we truly appreciate your patience while waiting. We're glad we could make your interaction a good one.
Reply from Good Energy
We are truly grateful for your kind words about our quick help and attention. We always aim to provide excellent service.
So pleased to be with Good Energy
I am a recent customer of Good Energy, and I can say without reservation that the level of service and attention to detail I have had to date are second to none. A great company with genuine moral and ethical principles. I trust I can look forward to this great level of service continuing, and I am pleased to be part of a great movement towards better and cleaner energy production and usage. Thank you Good Energy!
14 July 2026
Reply from Good Energy
We are so delighted to hear about your positive experience with us and that you appreciate our commitment to ethical principles. It's wonderful that you feel part of the movement towards cleaner energy. We look forward to continuing to provide excellent service.
Reply from Good Energy
We're delighted to hear that we were able to provide a fast response and address all of your questions. Thank you for your positive feedback!
Josh was absolutely brilliant
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all my questions & nothing was too much trouble. I am reassured that everything will go smoothly.
14 July 2026
Reply from Good Energy
We are so pleased to hear about your excellent experience with our team! It's wonderful that you felt reassured and that everything will go smoothly. We appreciate you sharing your feedback.
Claire D was a joy and a delight
Claire D was a joy and a delight. She made sensible decisions, was organised, efficient and determined to stop the computer reverting to the incorrect information. The best, most helpful person I've ever spoken to at Good Energy - and they are generally a helpful bunch. Thank you
14 July 2026
Reply from Good Energy
We are so pleased to hear about your positive experience. It's wonderful to know that our team member provided such excellent and efficient support. We will be sure to share your kind words with them. Thank you for your feedback!
Setting up process very easy and very good customer service
Having moved to the UK recently, getting all my utilities set up was a bit of a challenge. Ryan from Good Energy was super helpful in providing the right information and answering all my questions by email.
I have set up with Good Energy and find the statements very clear and my account easy to navigate.
24 June 2026
Reply from Good Energy
We're delighted to hear about your positive experience setting up your utilities after your move. It's wonderful that our team member was able to provide clear information and answer your questions thoroughly. We're also pleased you find our statements clear and your account easy to manage.
Very good customer service and very…
Very good customer service and very polite thank you
13 July 2026
Reply from Good Energy
We are delighted to hear that you experienced such good customer service and politeness from our team. Thank you for your kind words!
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