We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff. She made enquiries on our behalf... See more
Company replied
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Excellent communication Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service. Just switched to Good Energy. Easy switch over. 'Good Energy' app works... See more
Company replied
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
customer communications
McLean sorted out my problems and I now have the new contract that I wanted.
He was very friendly and helpful.
6 July 2026
Reply from Good Energy
Hello Julia,
We're delighted to hear that your problems were sorted out and you received the contract you wanted. We appreciate you sharing your positive experience with us.
Kind regards,
Good Energy
Made an inquiry about a missed payment
Made an inquiry about a missed payment, hadn't received my evidence of meter, sent of photograph all sorted now, very impressed with customer service and handler Jemma S
1 July 2026
Unprompted review
Reply from Good Energy
Hello Andrew,
We're delighted to hear that your inquiry about the missed payment was resolved smoothly and efficiently. It's wonderful to know that our customer service, and the assistance from our team member, left such a positive impression. Thank you for sharing your experience.
Kind regards,
Good Energy
Having just switched to Good Energy
Having just switched to Good Energy, I am impressed with their Customer Service. Natalia, in particular, has been most helpful on the phone and also in her emails which have made the switching a smooth affair. I must also mention Ryan who earlier sent some very helpful informative emails.
4 July 2026
Reply from Good Energy
Dear Mrs Davies,
We're so pleased to hear that your switch to us was a smooth experience.
It's wonderful to know that our team provided such helpful and informative support, making the transition easy for you.
I will share your feedback with Natalia and Ryan - they will be delighted to hear it.
My best wishes,
Team Good Energy
Rachel C answered my emails quickly…
Rachel C answered my emails quickly with detailed and clear instructions. She is very helpful. Thank you.
30 June 2026
Unprompted review
Reply from Good Energy
Hi Li,
We are so pleased to hear about your positive experience and that our team was able to provide you with such helpful and clear assistance. We truly appreciate your kind words!
I will pass on your kind feedback to Rachel C.
My best wishes,
Natalia
Great service
Great service
Good energy our always very fast to deal with
Erin was lovely and efficient
4 July 2026
Reply from Good Energy
Hi Emma,
We're delighted to hear you received great service and that our team was very fast to deal with your query. We appreciate your positive feedback!
I will share this with Erin.
My best wishes,
Natalia
Excellent and efficient attention by…
Excellent and efficient attention by Gifty, many thanks again.
4 July 2026
Unprompted review
Reply from Good Energy
Hi Francisco,
Thank you for your wonderful review! We are so pleased to hear about the excellent and efficient attention you received. We truly appreciate your kind words.
I will share this with Gifty.
My best wishes,
Natalia
Prompt service
I had to call Good Energy because of a missing bill, caused by a missing smart meter reading. My call was answered in less than a minute by Gifty who sorted out the problem and was able to send me the missing bill within a few days.
4 July 2026
Reply from Good Energy
Hello Fred,
We're glad to hear our team could quickly resolve the issue with your missing bill. We appreciate you sharing your positive experience with us.
Kind Regards,
Natalia
Good customer service
Good customer service - From meter check team, and the help desk (clear, rapid and v helpful responses from Erin).
3 July 2026
Reply from Good Energy
Hello,
We're delighted to hear that you had such a positive experience with our meter check team and received clear, rapid, and helpful responses from our help desk. We appreciate you sharing your feedback!
Kind regards,
Natalia
The agent was very helpful
The agent was very helpful and forwarded a link by email so that I could do what I needed to.
30 June 2026
Reply from Good Energy
Hi Nick,
We're so pleased to hear that our agent was very helpful and provided you with the necessary link to accomplish your task. We appreciate your positive feedback!
Kind regards,
Donna
Meter Verification
Meter Verification
I needed to verify my meter after not submitting a reading for quite some time. I had difficulty doing this on the app so I emailed the company. The service I got was excellent. Erin O'Sullivan replied to my email almost immediately and gave me advice on how to proceed. When I had followed this advice, Erin again contacted me very quickly to say that everything was now in order.
2 July 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with our service team. It is wonderful to know that we were able to assist you efficiently with your meter verification, especially after encountering difficulties with the app. We always aim to provide prompt and helpful support, and we are glad we met your expectations. Thank you for sharing your kind words.
Happy dual fuel customers for five years.
We have been happy customers with a dual fuel account for five years and are now moving to a electric only property and Good Energy have managed the move seamlessly.
2 July 2026
Reply from Good Energy
Hi Philip,
We're delighted to hear that your transition to an electric-only property was managed so smoothly after five years as a valued dual fuel customer.
Kind regards,
Donna
Helpful and quick
Called with an urgent issue.
Donna M rapidly dealt with it by booking an engineer and provided clear and helpful information.
1 July 2026
Reply from Good Energy
We're so glad to hear we could quickly resolve your urgent issue and provide clear, helpful information. We appreciate your kind words!
Good energy
Today, I needed to arrange for an engineer visit. The phone was answered quickly and Claire who took the call was brilliant. It was quiet in the background, not a call centre, which I really appreciate as a person that wears hearing aids. She explained everything. I am a new customer and so when Claire found out about my hearing, she put my on a priority list - I've never been offered this before with other providers. She did not rush the call and was very patient, explaining everything. Afterwards, she sent me an email - it felt like the personalised service that was once common place - Good energy in more than one sense.
1 July 2026
Reply from Good Energy
We are so happy to hear about your positive experience with us, especially regarding the personalized service you received. It's wonderful to know that our team was able to provide such a clear and patient interaction, making the process smooth for you as a new customer. We truly value your feedback and are committed to ensuring everyone feels supported and understood. Thank you for sharing your kind words.
Contacted Good Energy helpline
Contacted Good Energy helpline with a query about my Energy Monitor. A very helpful gentleman called McLean answered my call promptly and was able to suggest a couple of options to try and resolve the issue. I am very happy with the way my call was answered and with the outcome.
1 July 2026
Reply from Good Energy
We're delighted to hear about your positive experience with our helpline! It's wonderful to know that our team was able to promptly assist you with your energy monitor query and offer helpful solutions. Thank you for your kind feedback.
Energy enquiry
I was dealt with promptly and efficiently.
Colin was a pleasure to deal with.
Thankyou.
20 June 2026
Reply from Good Energy
We're so glad to hear we provided prompt and efficient service. We appreciate your kind words.
For some reason my Top Up on my…
For some reason my Top Up on my electricity was applied to my account but not communicated to my smart meter. Rachel C took the problem to the technical support people who helped come up with a solution. Rachel then researched my question as to why this happened. Thank you to Rachel for your dedication to details.
29 June 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with our team, especially how we resolved the issue with your electricity top-up and smart meter. We truly appreciate you sharing your feedback and highlighting our dedication to detail.
Great service as always!
I always find the Good Energy staff really helpful. I like the fact I can speak to someone and I feel my needs are genuinely cared about and addressed. There is a good reason I've been a customer for around 20 years! Thank you!
29 June 2026
Reply from Good Energy
We're so pleased to hear that you consistently find our staff helpful and that you feel genuinely cared for. It's wonderful to know you've been a customer for around 20 years! Thank you for your kind feedback.
Service is head and shoulders above the rest
I don't often take the time to write reviews, but I was so impressed with the prompt, warm, competent service I received this evening. I had a clear and detailed reply to my email within half an hour, despite it being outside of normal office hours. Donna M made me feel understood and that I could trust her knowledge and her later clarification that my request would be dealt with in a timely manner.
I am so glad that I chose to go with Good Energy. The service is head and shoulders above any of the other energy providers I've had to deal with in the past. Thank you G.E.!
29 June 2026
Reply from Good Energy
We are so delighted to hear about your positive experience with our service. It's wonderful that you found our service prompt, warm, and competent, even outside of normal office hours. We truly appreciate your kind words and are glad you chose us.
I emailed a question on my Direct…
I emailed a question on my Direct Debit, (pending the Government increasing the cost of Gas and Electricity), to Good Energy. They responded within half an hour.
The reply was polite, and contained a well reasoned argument. They know from the Smart Meters exactly how much power we use in a typical year. And roughly how much power is made by our Solar/PV Roof.
As we already have a modest credit balance, Good Energy has decided that our direct debit does not need to increase. Phew ! and also Good News from Good Energy.
29 June 2026
Reply from Good Energy
Hi David,
We truly appreciate you taking the time to share your positive experience with us. We are so pleased to hear that our team was able to provide a prompt, polite, and well-reasoned response regarding your Direct Debit, especially with the recent changes in energy costs. It's wonderful to know that your smart meter data helped us reassure you about your current balance and that we could bring you some good news. We value your feedback and are committed to providing excellent service to all our customers.
Kind regards,
Donna
Great Customer Service
Been working with Good Energy for the last few weeks to submit meter readings for the upcoming FIT payments and I cannot fault the support and communication from them. Ann Marie Cherry in particular has been great at helping and guiding us through the process. No question or request has been too much trouble and her patience has been second to none. Would highly recommend.
25 June 2026
Unprompted review
Reply from Good Energy
Hi Rosie,
We're so pleased to hear about your positive experience working with us on your FIT payments. It's wonderful to know that the support and communication you received were excellent, and that our team member was particularly helpful and patient in guiding you through the process. We truly appreciate your recommendation.
Kind regards,
Donna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.