Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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Review summary
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Polite, courteous staff enabled my wife too make a decision to purchase the item she wanted. We were offered complimentary refreshments in the time we were there. A special mention to Rebecca, a very... See more
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I visited Mappin and Webb at St Ann's Square Manchester and from the moment I entered the store Jayson couldn't do enough to help me. He was extremely helpful, pleasant and knowledgeable about the e... See more
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Easy to order, having visited their shop first to confirm the correct ring size (they were very helpful) and next day delivery was as promised and on time. Very pleased with both items ordered. The... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Goldsmiths
Hello Albert,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you were happy with our prompt service and that you love your earrings. Your kind feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We hope you enjoy wearing them, and we look forward to welcoming you back again soon!
Best wishes,
Kiera
I ordered the item on the 13th of May…
I ordered the item on the 13th of May and money was taken that day then I took delivery on 31st July but was given a estimated 4week delivery time.
Happy with product when it finally arrived.
1 August 2026
Reply from Goldsmiths
Hello Chris,
Thank you for your feedback. We're pleased to hear that you're happy with the product, but we're very sorry that the delivery took significantly longer than the estimated 4 weeks and understand how frustrating that must have been, especially after payment was taken in May.
We sincerely apologise for the delay and appreciate your patience while waiting for your order to arrive. Your comments have been noted and will help us improve communication around delivery times and customer expectations.
Thank you for choosing us, and we hope to have the opportunity to provide a much better experience in the future.
Kind regards,
Kiera
Quick delivery excellent product and…
Quick delivery excellent product and service will use again and highly recommend also a special mention in appreciation of your support of our veterans like myself in accepting the forces defence discount card 5+ ⭐ thank you , John
2 August 2026
Reply from Goldsmiths
Hello John,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were pleased with the quick delivery, excellent product, and service. Your recommendation means a great deal to us, and we're thrilled that you'd choose to shop with us again.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Kiera
A last minute gift was needed and it…
A last minute gift was needed and it arrived the “next” day as promised. Great news!
1 August 2026
Reply from Goldsmiths
Hello,
Thank you for your fantastic 5-star review!
We're so pleased we could help with your last-minute gift and that it arrived the very next day as promised. There's nothing better than knowing an important gift reached you right on time!
Thank you for choosing us, and we hope to be of service again in the future. Enjoy your purchase!
Best wishes,
Kiera
Beautiful 18k gold chain
Beautiful 18k gold chain, excellent fast delivery and packaging.
2 August 2026
Reply from Goldsmiths
Hello Kelly,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love your 18k gold chain and that you were pleased with the fast delivery and packaging. We take great pride in offering quality jewellery and excellent service, so your feedback means a lot to us.
Thank you for choosing us, and we hope to welcome you back again soon!
Kind regards,
Kiera
Good price, poor service.
A great price and next day delivery. However, wrong size was sent, and that is where it all went wrong. I tried calling, but hold time was too long. Instead, I went through the online returns process, which was straightforward. I highlighted the wrong size was sent and required a replacement. A week later I receive an email raising a new return, with the reason: customer has changed their mind. No I haven’t. I guess that is Goldsmiths way of saying they don’t stock the correct item listed. Also, no refund as of yet. I wouldn’t want to spend large amounts with this retailer given their level of customer service.
UPDATE 03/08/26: So, I sent an email as per Goldsmiths’ response to my review. Auto reply to say they will get back to me within 7 working days. Mint!
UPDATE 04/08/26. Tried using online chat, but told to try again later. Called them instead - 8th in queue — after an hour on hold, the call dropped. Paypal Claim.
22 July 2026
Unprompted review
Reply from Goldsmiths
Hello Rich,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with our pricing and next-day delivery. However, we're very sorry to learn that the incorrect ring size was sent and that your experience thereafter did not meet your expectations.
We understand how frustrating it must have been to receive the wrong item, particularly after clearly outlining that a replacement was required. We also apologise for the difficulty reaching us by phone and for the confusion caused by the return being processed as a change of mind rather than a fulfilment issue. This is certainly not the level of service we aim to provide. Please do contact us on client.experience@thewosgroup.com so we can look into this for you.
We appreciate you bringing these concerns to our attention and are sorry for the inconvenience caused. Your feedback will be shared with the relevant teams to help us improve both our communication and returns processes.
Kind regards,
Kiera
The service was great
The service was great, she was friendly and yet professional. The ring was perfect as described on the website and arrived the very next day. Would definitely purchase from Goldsmiths again.
1 August 2026
Reply from Goldsmiths
Hello Joanna,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you received both friendly and professional service, and that your ring arrived exactly as described and even sooner than expected. It's fantastic to know that you're pleased with your purchase and overall experience.
We truly appreciate your kind words and look forward to welcoming you back to Goldsmiths in the future.
Kind regards,
Kiera
It’s easy to order and fast delivery
It’s easy to order and fast delivery. I loved the watch eventhough it’s not for me. I have problem with the man who delivered my parcel coz I’ve been waiting and i received text that I’ve missed my delivery while I’m waiting🙁so I tried to check if I can still see the person who delivered my item, lucky I saw the van and waving my hand but I don’t know if he saw me or not he drove the van. I’m still trying my luck to catch him on the next street and yes I’m lucky. I talked to him
If he have my parcel and he said yes and he didn’t ring the bell coz he said No flat number and no contact number but in the parcel there is. He asked my name and proof of ID and I give it to him the he gave me my parcel. I didn’t check the parcel co I don’t have my eye glass on but when my daughter saw the parcel it’s not my name on it so I need to look for him again and lucky he didn’t left the street yet. Good experienced to order and supposed to be fast delivery but some delivery person are not happy for what they doing.
2 August 2026
Reply from Goldsmiths
Hello,
Thank you for your 5-star review! We're delighted to hear that you found the ordering process easy and that you loved the watch.
We're very sorry, however, to hear about the difficulties you experienced with the delivery. It must have been frustrating to receive a missed delivery notification while you were waiting for the parcel, and we appreciate you taking the time to explain what happened. We're also concerned to hear that there was confusion regarding the delivery details and that you were initially handed a parcel addressed to someone else before the mistake was corrected.
Your feedback is extremely valuable, and we'll be sure to share your comments with our delivery partner so they can review this situation and help prevent similar issues in the future.
We're pleased that, despite the delivery challenges, you were ultimately able to receive your parcel and that you had a positive experience with ordering from us. We hope the recipient enjoys the watch! Thank you again for your support and for bringing this matter to our attention.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Jacqueline,
Thank you for your 5-star review!
We're delighted to hear that you found our website easy to use and that your order arrived the very next day. Providing a simple shopping experience and fast, reliable delivery is exactly what we strive for.
We really appreciate your feedback and hope to see you shopping with us again soon!
Kind regards,
Kiera
Reply from Goldsmiths
Hello Andrew,
Thank you for your 5-star review!
We're pleased to hear that your order was delivered on time and that you were happy with the service you received. Providing a reliable and seamless experience for our clients is always our goal.
We really appreciate your feedback and look forward to serving you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your 5-star review!
We're pleased to hear that your order was delivered on time and that you were happy with the service you received. Providing a reliable and seamless experience for our clients is always our goal.
We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Kiera
Great service and beautiful white gold…
Great service and beautiful white gold necklace
2 August 2026
Reply from Goldsmiths
Hello Louise,
Thank you for your 5-star review!
We're thrilled to hear that you were happy with both the service and your beautiful white gold necklace. It's wonderful to know that your experience met your expectations and that you're pleased with your purchase.
Thank you for choosing us, and we hope to help you find something special again soon!
Best wishes,
Kiera
Excellent Quality & Super Fast Delivery! ⭐⭐⭐⭐⭐
I absolutely love the BOSS men's necklace. It looks fantastic, feels high quality, and arrived beautifully packaged. 📦
The next-day delivery was excellent, making the whole shopping experience even better.
I'm hoping Goldsmiths sends me some discount codes so I can keep coming back for more purchases!
2 August 2026
Reply from Goldsmiths
Hello,
Thank you for your fantastic 5-star review!
We're delighted to hear that you absolutely love your BOSS men's necklace and that you were impressed with its quality and presentation. It's great to know that it arrived beautifully packaged and made such a positive impression.
We're also pleased that our next-day delivery helped make your shopping experience even better. We always strive to provide both exceptional products and outstanding service.
Thank you for your support and kind words. Keep an eye on your inbox for our latest offers and promotions, and we look forward to welcoming you back for your next purchase soon!
Kind regards,
Kiera
Box pre opened in transit and no…
Box pre opened in transit and no feedback from customer service after 24h and £4250 spent on a watch id expect a call or email back at least outer box opened inner show box damaged really unhappy at this point contemplating sending watch back and starting over with a different supplier
2 August 2026
Reply from Goldsmiths
Hello Peter,
Thank you for your feedback. We're very sorry to hear about the condition in which your order arrived and the lack of communication you've experienced since contacting our team. We completely understand your disappointment, especially given the value of your purchase.
This is certainly not the experience we want for our clients. We'd like the opportunity to investigate this matter further and help resolve your concerns as quickly as possible. Please email client.experience@thewosgroup.com with your order details and a summary of the issue, and a member of our team will be happy to assist you.
Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.
Best wishes,
Kiera
Excellent service and super fast…
Excellent service and super fast delivery. Ordered my watch online and it was delivered next day.
2 August 2026
Reply from Goldsmiths
Hello Anthony,
Thank you for your 5-star review!
We're delighted to hear that you received excellent service and that your watch was delivered the very next day. We know how exciting it is to receive a new timepiece, so it's wonderful to hear that the ordering and delivery process was smooth and efficient.
Thank you for choosing us. We hope you enjoy your new watch and look forward to serving you again in the future!
Kind regards,
Kiera
Reply from Goldsmiths
Hello Paul,
We are so happy to hear you are pleased with your item and also the prompt delivery of your order.
Thank you for taking the time to leave us such a kind review.
Best wishes,
Kiera
Vast knowledge of the brand and product…
Vast knowledge of the brand and product without any hard sell approach, made to feel very welcome and relaxed by Viral iat the Birmingham branch
2 August 2026
Reply from Goldsmiths
Hello Darran,
Thank you for your 5-star review!
We're delighted to hear about your experience at our Birmingham branch. It's wonderful to know that Viral's extensive knowledge of the brand and products helped you find exactly what you were looking for, all without any pressure or hard-sell approach.
Making our clients feel welcome, comfortable, and confident in their purchase is something we pride ourselves on, so we're thrilled that Viral provided such a relaxed and enjoyable experience.
We'll be sure to pass on your kind comments to Viral. Thank you for choosing us, and we hope to welcome you back again soon!
Kind regards,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your 5-star review!
We're delighted to hear that you've had a consistently excellent experience with us. Your continued support and kind feedback mean a great deal to our team.
Thank you for taking the time to share your thoughts, and we look forward to assisting you again in the future!
Best wishes,
Kiera
The Parcel
Great experience with no mother. Delivered next day with good tracking of the parcel.
2 August 2026
Reply from Goldsmiths
Hello Phil,
Thank you for your 5-star review!
We're delighted to hear you had a great experience with us. It's fantastic to know that your order was delivered the next day and that the parcel tracking kept you well informed throughout the journey.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to serving you again soon!
Kind regards,
Kiera
Reply from Goldsmiths
Hello Amelia,
Thank you for your 5-star review!
We're so pleased to hear that you were happy with the packaging, the quick delivery, and the condition of your purchase when it arrived. We take great care to ensure every order is presented beautifully and reaches our clients promptly and in perfect condition.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to welcoming you back again soon!
Best wishes,
Kiera
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