Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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Review summary
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Reviews shaping this summary
Polite, courteous staff enabled my wife too make a decision to purchase the item she wanted. We were offered complimentary refreshments in the time we were there. A special mention to Rebecca, a very... See more
I visited Mappin and Webb at St Ann's Square Manchester and from the moment I entered the store Jayson couldn't do enough to help me. He was extremely helpful, pleasant and knowledgeable about the e... See more
Company replied
Easy to order, having visited their shop first to confirm the correct ring size (they were very helpful) and next day delivery was as promised and on time. Very pleased with both items ordered. The... See more
Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Great service and beautiful white gold…
Great service and beautiful white gold necklace
2 August 2026
Reply from Goldsmiths
Hello Louise,
Thank you for your 5-star review!
We're thrilled to hear that you were happy with both the service and your beautiful white gold necklace. It's wonderful to know that your experience met your expectations and that you're pleased with your purchase.
Thank you for choosing us, and we hope to help you find something special again soon!
Best wishes,
Kiera
Excellent Quality & Super Fast Delivery! ⭐⭐⭐⭐⭐
I absolutely love the BOSS men's necklace. It looks fantastic, feels high quality, and arrived beautifully packaged. 📦
The next-day delivery was excellent, making the whole shopping experience even better.
I'm hoping Goldsmiths sends me some discount codes so I can keep coming back for more purchases!
2 August 2026
Reply from Goldsmiths
Hello,
Thank you for your fantastic 5-star review!
We're delighted to hear that you absolutely love your BOSS men's necklace and that you were impressed with its quality and presentation. It's great to know that it arrived beautifully packaged and made such a positive impression.
We're also pleased that our next-day delivery helped make your shopping experience even better. We always strive to provide both exceptional products and outstanding service.
Thank you for your support and kind words. Keep an eye on your inbox for our latest offers and promotions, and we look forward to welcoming you back for your next purchase soon!
Kind regards,
Kiera
Box pre opened in transit and no…
Box pre opened in transit and no feedback from customer service after 24h and £4250 spent on a watch id expect a call or email back at least outer box opened inner show box damaged really unhappy at this point contemplating sending watch back and starting over with a different supplier
2 August 2026
Reply from Goldsmiths
Hello Peter,
Thank you for your feedback. We're very sorry to hear about the condition in which your order arrived and the lack of communication you've experienced since contacting our team. We completely understand your disappointment, especially given the value of your purchase.
This is certainly not the experience we want for our clients. We'd like the opportunity to investigate this matter further and help resolve your concerns as quickly as possible. Please email client.experience@thewosgroup.com with your order details and a summary of the issue, and a member of our team will be happy to assist you.
Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.
Best wishes,
Kiera
Excellent service and super fast…
Excellent service and super fast delivery. Ordered my watch online and it was delivered next day.
2 August 2026
Reply from Goldsmiths
Hello Anthony,
Thank you for your 5-star review!
We're delighted to hear that you received excellent service and that your watch was delivered the very next day. We know how exciting it is to receive a new timepiece, so it's wonderful to hear that the ordering and delivery process was smooth and efficient.
Thank you for choosing us. We hope you enjoy your new watch and look forward to serving you again in the future!
Kind regards,
Kiera
Reply from Goldsmiths
Hello Paul,
We are so happy to hear you are pleased with your item and also the prompt delivery of your order.
Thank you for taking the time to leave us such a kind review.
Best wishes,
Kiera
Vast knowledge of the brand and product…
Vast knowledge of the brand and product without any hard sell approach, made to feel very welcome and relaxed by Viral iat the Birmingham branch
2 August 2026
Reply from Goldsmiths
Hello Darran,
Thank you for your 5-star review!
We're delighted to hear about your experience at our Birmingham branch. It's wonderful to know that Viral's extensive knowledge of the brand and products helped you find exactly what you were looking for, all without any pressure or hard-sell approach.
Making our clients feel welcome, comfortable, and confident in their purchase is something we pride ourselves on, so we're thrilled that Viral provided such a relaxed and enjoyable experience.
We'll be sure to pass on your kind comments to Viral. Thank you for choosing us, and we hope to welcome you back again soon!
Kind regards,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your 5-star review!
We're delighted to hear that you've had a consistently excellent experience with us. Your continued support and kind feedback mean a great deal to our team.
Thank you for taking the time to share your thoughts, and we look forward to assisting you again in the future!
Best wishes,
Kiera
The Parcel
Great experience with no mother. Delivered next day with good tracking of the parcel.
2 August 2026
Reply from Goldsmiths
Hello Phil,
Thank you for your 5-star review!
We're delighted to hear you had a great experience with us. It's fantastic to know that your order was delivered the next day and that the parcel tracking kept you well informed throughout the journey.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to serving you again soon!
Kind regards,
Kiera
Reply from Goldsmiths
Hello Amelia,
Thank you for your 5-star review!
We're so pleased to hear that you were happy with the packaging, the quick delivery, and the condition of your purchase when it arrived. We take great care to ensure every order is presented beautifully and reaches our clients promptly and in perfect condition.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to welcoming you back again soon!
Best wishes,
Kiera
Super quick delivery
Super quick delivery, Literally the morning after I ordered my item, The product came in great packaging and the item I purchased is exactly as seen, No issues at all, great service.
2 August 2026
Reply from Goldsmiths
Hello Bryan,
Thank you for your 5-star review!
We're thrilled to hear that you were impressed with our super-fast delivery and that your order arrived the very next morning after purchase. It's also wonderful to know that the packaging met your expectations and that your item arrived exactly as shown and in perfect condition.
We're delighted that everything went smoothly and that you received the great service we strive to provide. Thank you for taking the time to share your feedback, and we look forward to serving you again soon!
Best wishes,
Kiera
The parcel was packed very well nicely…
The parcel was packed very well nicely presented in box.
2 August 2026
Reply from Goldsmiths
Hello Jacintha,
Thank you for your 5-star review!
We're delighted to hear that your parcel was packed so well and presented beautifully. We take great pride in ensuring our products arrive in excellent condition and create a special unboxing experience for our clients.
Thank you for taking the time to share your feedback. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your 5-star review!
We're delighted to hear that you are pleased with the items we stock and the prices.
Thank you for taking the time to share your feedback. We really appreciate your support and hope to welcome you back again soon!
Best wishes,
Kiera
Outstanding as usual
Very happy with my purchase, arrived in excellent condition and delivered when said. Another quality item to add to my collection. Thanks 👍
1 August 2026
Reply from Goldsmiths
Hello James,
Thank you for your 5-star review!
We're delighted to hear that you're very happy with your purchase and that it arrived in excellent condition, exactly when expected. It's especially wonderful to know that it's another quality item to add to your collection!
Thank you for choosing us and for taking the time to share your feedback. We truly appreciate your support and hope you enjoy your new addition for many years to come.
Kind regards,
Kiera
In-store staff shines
This is a special appreciation note for the in-store staff at Goldsmiths. Brendan, at the Reading store, especially, chased up my order when it looked (from the online communication) that it would not make it in time. The Bromley store's, and Bluewater store's, staff (whose name I can't recall) patiently got me sized, etc... even knowing I was placing an online order.
I ordered my ring very last minute = with exactly 4 weeks to my wedding. The website promised delivery within 4 weeks but was slow to respond, after I had placed the order, and was showing a delivery date past the 4 weeks.
Thank you Brendan and team. The ring arrived with 8 days to spare. :)
1 August 2026
Reply from Goldsmiths
Hello,
Thank you for your 5-star review!
We're delighted to hear that our showroom teams helped make your experience such a positive one, especially at such an important time.
A special thank you for highlighting Brendan at Reading. We're pleased to hear he went above and beyond to help track your order and provide reassurance when it looked like your ring might not arrive in time. It's also wonderful to know that our colleagues in Bromley and Bluewater were able to assist with sizing and offer support, even though you were placing your order online.
We understand how important it was to receive your wedding ring ahead of your big day, and we're thrilled that it arrived with time to spare. We'll be sure to share your kind comments with Brendan and the wider team.
Congratulations on your wedding, and thank you for choosing Goldsmiths for such a special purchase. We wish you all the very best for the future!
Kind regards,
Kiera
Great Service
31 July 2026
Reply from Goldsmiths
Hello,
Thank you for your 5-star review!
We're delighted to hear that you received great service. Providing an exceptional experience for our clients is always our priority, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again in the future!
Best wishes,
Kiera
Helpful staff and great service
1 August 2026
Reply from Goldsmiths
Hello,
Thank you for your 5-star review!
We're delighted to hear that you received great service. Providing an exceptional experience for our clients is always our priority, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again in the future!
Best wishes,
Kiera
Reply from Goldsmiths
Hello Richard,
Thank you for your 5-star review!
We're delighted to hear that you were happy with your purchase and impressed with our super-fast delivery service. It's always great to know that our clients receive their orders quickly and enjoy their new purchase.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Kiera
Can never get intouch with customer…
Can never get intouch with customer support
Chat line doesn’t work u stay as 8 in the queue all the while then it disconnects
The free phone line I held for 90mins climbing up the queue to then be told I was first in the queue at 6.01pm I was then disconnected!!!! Rang back and surprise surprise they are closed!
I’ve sent an email let’s see how long that takes to be answered!!
Well had a reply from Goldsmith customer experience team I actually thought wow they will get the issue resolved! I replied straight away to have an email will reply in 8 days!! Don’t they like dealing with customer complaints and missing items that are expensive????
1 August 2026
Reply from Goldsmiths
Hello Yvonne,
Thank you for your feedback. We're very sorry to hear about the difficulties you've experienced trying to contact our team. We understand how frustrating it must have been to be disconnected from both the live chat and telephone queue after waiting for such a long time.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We'd like the opportunity to look into this further and ensure your concerns are addressed.
Please contact us at client.experience@thewosgroup.com with your details and a summary of your experience, and a member of our team will be happy to assist you.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Best wishes,
Kiera
This is my third time buying a watch at…
This is my third time buying a watch at this place. Great service from Lisa Brown but I did not expect anything less really. My kids and wife were looked after whilst the experience of buying a watch was made special. The expertise and advice as professional as it could be. No rush no fuss just complete customer satisfaction driven
1 August 2026
Unprompted review
Reply from Goldsmiths
Hello Jeysen,
Thank you for your 5-star review!
We're delighted to hear that you've chosen to purchase from us for a third time and that Lisa Brown once again provided such a memorable experience. It's wonderful to know that both you and your family felt well looked after throughout your visit.
We're especially pleased that Lisa's expertise and advice helped make your watch purchase feel special. Creating a relaxed, welcoming environment with no pressure and complete attention to our clients' needs is exactly what we strive for.
We'll be sure to pass your kind comments on to Lisa. Thank you for your continued trust and loyalty, and we look forward to welcoming you and your family back again in the future.
Best wishes,
Kiera
Ordered a watch
Ordered a watch, it was gorgeous! Was really happy i didn't have to pay postage and received the next day!!
1 August 2026
Reply from Goldsmiths
Hello Alison,
Thank you for your 5-star review!
We're delighted to hear that you love your new watch and that it exceeded your expectations. It's fantastic to know that you enjoyed the benefit of free delivery and that your order arrived the very next day.
Providing beautiful products alongside a fast and convenient shopping experience is exactly what we strive for, so your feedback means a great deal to us.
Thank you for choosing us, and we hope to welcome you back for another purchase soon!
Best wishes,
Kiera
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