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Golden Insurance Reviews 

2,732
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,710 reviews, reviewers overwhelmingly had a great experience with this company, noting that expectations are consistently met. Customers frequently praise the staff and consultants for being exceptionally helpful, knowledgeable, and polite throughout every single interaction. Consumer feedback highlights that agents explain policies clearly, display genuine empathy, and patiently answer all questions to ensure complete understanding. A few other people also felt that the pricing options were completely reasonable, transparent, and affordable for their specific life insurance needs. Reviewers additionally noted that the overall customer service experience is remarkably convenient, straightforward, and easy to complete without unnecessary medical complications.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, patient,... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

User experience

Customers had positive experiences with user experience, highlighting how easy and quick the application... See more

Service

Consumers find service to be positive, highlighting professional and helpful representatives who provide... See more

Price

People report positive experiences with price, frequently highlighting affordable premiums and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I set my policy up with Shaun? He was very well spoken I could hear and understand him very clearly. Expectations were set and met I have now accepted and put in place my granddaughters cover and im h... See more

Company replied

Rated 5 out of 5 stars

I was contacted by VANessa the actual VAN driver, who was extremely helpful, very knowledgeable, and truly professional in every way. I'd be more than happy to encourage others to take the opport... See more

Company replied

Rated 5 out of 5 stars

I felt very comfortable with whom i spoke with. He was pleasant professional and very helpful. He explained everything i needed to know and displayed empathy when i shared something personal. I wou... See more

Company replied

Rated 5 out of 5 stars

The presentation was easily understood gand beneficial. The presenter was clear and concise as l couldn't afford the first quote l asked for a lesser cover and agreed on that qoute. I thanked him on h... See more

Company replied


Company details

  1. Life Insurance Agency

About Golden Insurance

Written by the company

Golden Insurance was born to meet the needs of Kiwis aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.

Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1

 Golden Insurance Company Profile

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,732)

2,729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nick was really awesome explaining…

Nick was really awesome explaining everything that made me understand what I needed to know
Very clear at speaking with out hesitation. Im very honoured to be apart of Golden insurance.

Thank you Nick.

26 August 2026
Rated 5 out of 5 stars

Kia ora koutou.

Kia ora koutou.

Signing up with Golden Insurance was a pleasurable experience.
Step by step explanations as to the process being used and where we were in that process were very clear and delivered with a very friendly attitude.
Loved it and thank you very much.
I have immediate cover and I have my policy number.

Nga mihi

Tui

26 August 2026
Rated 5 out of 5 stars

My 10 cents worth

My 10 cents worth
I will begin by acknowledging John, whom I had the pleasure
of meeting during our interview.
He clearly understood the procedure we had to follow throughout the interview, occasionally asking if I had any questions as we proceeded.
A sense of respect for each other was obviously the aim that we both felt was to a comfortable level, therefore allowing me to answer all questions with an honest response, finally finding the level of the insurance policy that allows me no hardship as I humbly journey on with my life.

26 August 2026
Rated 5 out of 5 stars

The Representative had exceptional…

The Representative had exceptional customer relations. He put me at ease from the beginning and was very informative but also spoke in simple English.
He kept me at ease throughout the whole process.

20 August 2026
Rated 5 out of 5 stars

Exceptional customer care.

Just arranged some life insurance with Golden Insurance. Was such a pleasant experience I may cancel the policy just to do it all again. Seriously, just great, genuine and very human customer service and experience with and from Nick L. Not often you feel good about an insurance decision. I do with this one.

26 August 2026
Rated 5 out of 5 stars

vanessa with the white van was really …

vanessa with the white van was really friendly, professional, and clear, explained everything to me and she was sure to get all my details correct and to ensure my understanding for every part of the disussion, she made me feel that my needs were inportant.

26 August 2026
Rated 5 out of 5 stars

A great experience dealing with Golden Insurance

I had a great experience dealing with Andrew at Golden Insurance. From start to finish, he managed my application in a friendly, professional, and efficient manner.

Andrew made the whole process straightforward, communicated clearly throughout, and was always approachable and helpful whenever I had a question. It was refreshing to deal with someone who combines genuine personal service with a high level of professionalism.

I would happily recommend Andrew and Golden Insurance to anyone looking for knowledgeable, responsive, and friendly insurance advice and support.

Thanks again, Andrew, for making the whole process so easy.

25 August 2026

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