I set my policy up with Shaun? He was very well spoken I could hear and understand him very clearly. Expectations were set and met I have now accepted and put in place my granddaughters cover and im h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was contacted by VANessa the actual VAN driver, who was extremely helpful, very knowledgeable, and truly professional in every way. I'd be more than happy to encourage others to take the opport... See more
Company replied
I felt very comfortable with whom i spoke with. He was pleasant professional and very helpful. He explained everything i needed to know and displayed empathy when i shared something personal. I wou... See more
Company replied
The presentation was easily understood gand beneficial. The presenter was clear and concise as l couldn't afford the first quote l asked for a lesser cover and agreed on that qoute. I thanked him on h... See more
Company replied
Company details
About Golden Insurance
Written by the company
Golden Insurance was born to meet the needs of Kiwis aged 40 and older who want to keep helping their loved ones financially – even after they’re gone.
Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1
Choose up to $250,000 life insurance benefit paid to your loved ones (depending on your age when you apply), which could help you give your loved ones a brighter tomorrow.1
Contact info
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saraya was lovely to deal with
8 September 2026
Reply from Golden Insurance
Hi Hannah! Thank you for your feedback. We're really pleased to hear that we could make the process a positive one for you.
Very friendly and good experience and…
Very friendly and good experience and told in full.
8 September 2026
Reply from Golden Insurance
Hi Ross, we really appreciate your kind review! We're happy to hear that you were pleased with the service we provided.
kia was my go to person so I was…
kia was my go to person so I was dealing with him through the whole process and couldn’t fault him I any way.we had a couple of laughs over one of the questions but we sorted the word jargon out to both our satisfaction.😇😇😇
7 September 2026
Reply from Golden Insurance
Hi Paul! Thanks so much for sharing your experience. We're delighted to hear that everything went well for you.
Helping my kids cover funeral expenses.
Knowing very little about life insurance, the consultant Kyrillos made everything very clear and answered all of my questions. He left me feeling confident that I had made the correct decision for my needs and situation.
8 September 2026
Reply from Golden Insurance
Hi Julie, thank you for your kind feedback! We're glad to know you had a great experience and were happy with our service.
Reply from Golden Insurance
Hi Alan! Your feedback is much appreciated. We're really pleased to hear that you had a positive experience with us.
wonderful talking with Ann great job👍
Anna was great helpful service 👍keep good work
7 September 2026
Reply from Golden Insurance
Hi there, thanks for your review! We're happy to hear that you found your experience with us a positive one.
Very clearly spoken and well Informed
Very clearly spoken and well Informed. Pleasure to deal with.
7 September 2026
Reply from Golden Insurance
Hi Suzanne! Thank you for your kind words. We're so pleased to know that you were happy with the service you received.
Feeling complete
Very well spoken and thoughtful. Understanding the process clearly and very nice to talk to. Annie was very professional thank you making it easy
7 September 2026
Reply from Golden Insurance
Hi Karen, thank you for taking the time to leave a review. We're really glad to hear that you had a great experience with us.
Anne spoke very clearly and was…
Anne spoke very clearly and was pleasant to speak to which made it easy to answer questions.
7 September 2026
Reply from Golden Insurance
Hi Carolyn! Thanks for the wonderful feedback. We're pleased to hear that you had such a positive experience.
Wonderful services and I understand…
Wonderful services and I understand this company is very helpful and loyalty. I gave my review to an amazing Scott I was chatting with him. 🙏🩵🩵
7 September 2026
Reply from Golden Insurance
Hi Ina, we appreciate you sharing your feedback with us! It's great to hear that you were happy with our service.
The presentation was easily understood…
The presentation was easily understood gand beneficial. The presenter was clear and concise as l couldn't afford the first quote l asked for a lesser cover and agreed on that qoute. I thanked him on his professional acumen for getting the deal done. Much appreciated.
7 September 2026
Reply from Golden Insurance
Hi Strantz! Thank you for your 5-star rating. We're delighted to know that you had a great experience with us.
Great customer service 👍
7 September 2026
Reply from Golden Insurance
Hi Victoria, thanks so much for your feedback. We're glad to hear that you had a positive experience and were happy with the service.
George was absolutely amazing clear…
George was absolutely amazing clear information and very friendly
7 September 2026
Reply from Golden Insurance
Hi Deb! We're always pleased to hear when customers have had a great experience. Thanks for taking the time to leave us a review.
The young gentleman Scott
The young gentleman Scott. Very good listener and made me feel relaxed so I did not feel pressured. Everything was explained in good simple language
7 September 2026
Reply from Golden Insurance
Hi Jennifer, thank you for your wonderful feedback! We're really happy to hear that you had a positive experience with us.
I found James very knowledgeable,with…
I found James very knowledgeable,with excellent customer service skills.Very matter of fact, describing all the responsibilities with the life policy and obligations and professional
3 September 2026
Reply from Golden Insurance
Hi Barry! Thanks for sharing your review. We're so glad to hear that you were happy with the service we provided.
Quick and easy
7 September 2026
Reply from Golden Insurance
Hi James, we really appreciate you leaving us a review. It's lovely to hear that you had such a positive experience.
Take the opportunity offered by VAN and her CLAN
I was contacted by VANessa the actual VAN driver, who was extremely helpful, very knowledgeable, and truly professional in every way.
I'd be more than happy to encourage others to take the opportunity to secure some form of insurance cover from the likes of VAN and her CLAN at Golden Insurance. You can rest assured they will look after your every need.
Cheers Scotty
7 September 2026
Reply from Golden Insurance
Hi Scott! Thank you for your kind review. We're pleased to hear that your experience with us was a positive one.
Reply from Golden Insurance
Hi Karel, thanks for giving us 5 stars! We're really glad to know that you had a great experience with us.
It was awesome to speak to Golden…
It was awesome to speak to Golden Insurance today.
7 September 2026
Reply from Golden Insurance
Hi Lawrence! We appreciate you taking the time to share your experience. It's great to hear that you were happy with our service.
Reply from Golden Insurance
Hi Christopher, thank you for your review! We're so glad to hear that you had a smooth and positive experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.