HighLevel Reviews 

14,989
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,091 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally helpful, patient, and deeply knowledgeable during complex troubleshooting and onboarding sessions. People truly appreciate the clear guidance provided, which consistently makes setting up accounts and navigating the overall system remarkably simple and efficient. Some reviewers were not happy with certain business aspects, noting occasional delayed email responses, rigid administrative terms, and a somewhat convoluted platform structure. A few consumers additionally mentioned that building landing pages and configuring various features independently can feel overly complicated without receiving substantial assistance from experts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, patience, and prompt assistance.... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being... See more

User experience

Clients share positive opinions on user experience, noting that setup is clean and clear. Reviewers... See more

Service

Users describe positive interactions with service, highlighting great attention to detail and setup that is... See more

Website

Reviewers highlight positive aspects of website support, noting that representatives listen carefully and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean Moran assisted me today re: website compliance. He was knowledgeable, patient, And professional. He also went beyond expectations to resolve other issues that cropped up along the way, due to t... See more

Company replied

Rated 5 out of 5 stars

Stephie did an amazing job of helping me figure out the problem. Turns out it was my Internet security software that was creating the problem, not the GHL platform. The trouble shooting skills were in... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with IT person, and he was consistently patient, knowledgeable, and incredibly helpful. He took time to walk me through each step, making sure I understood. When somethin... See more

Company replied

Rated 5 out of 5 stars

Mr. Babu was outstanding. I came in with questions about finding the place for forms on I website I had built — AI widgets I built / automations and setup and instead of reading me a script he actuall... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(14,989)

3,884 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

satinder kumar was an excellent rep

satinder kumar was an excellent rep. took his time, was patient and had a great personality. thank you

29 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you! We’re glad Satinder provided such patient and friendly support!

Rated 5 out of 5 stars

Javier Retes was beyond helpful

Javier Retes was beyond helpful - showed me exactly what I needed to do and helped me resolve my issue within 5 minutes. Had a smile on his face throughout too - quality customer service. Much appreciated.

29 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Umar! We’re thrilled Javier was able to quickly resolve your issue and provide a great experience!

Rated 5 out of 5 stars

Ankita was a great help

Ankita was a great help, thank you very much!

29 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Steve! We’re glad Ankita was able to help!

Rated 5 out of 5 stars

Haripriya Manoharan is very helpful

Haripriya Manoharan is very helpful. With her guidance it took me 1 minute to send the first Whatsapp messages to my contacts.

Thank you Haripriya.

29 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Ina! We’re glad Haripriya made it so easy to get started with WhatsApp!

Rated 5 out of 5 stars

Reema Was Absolutely Incredible!

I can’t say enough good things about my experience with Reema. She was incredibly knowledgeable, resourceful, patient, and genuinely committed to helping me. I came into the call with question after question, and she was able to assist with every single one of them — never making me feel rushed and always finding an answer or solution.

What impressed me most was how effortless she made the entire experience feel. Great software is important, but having someone like Reema there to help you actually understand and get the most out of it makes all the difference.

I was still in my trial when we started the call. By the time we finished, I was so impressed with the level of support I received that I signed up for a paid HighLevel subscription right then and there.

Reema didn’t just provide excellent customer service — she earned HighLevel a customer.

HighLevel, you have an absolute rockstar on your team. Give Reema the recognition she deserves! 🌟

28 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Matthew! We’re thrilled Reema made such a positive impact and helped you get the most out of HighLevel!

Rated 5 out of 5 stars

Emily was super helpful

Emily was super helpful, kept reassuring me we would resolve my agency rebilling and refund issue. Still not resolved but I feel confident in my ability to get back in touch with GHL and continue to work things out

28 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for your feedback! We’re glad Emily was able to provide reassurance and support throughout the process.

Rated 5 out of 5 stars

the best

the best. help me a lot

28 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Fabricio! We’re glad we could help!

Rated 5 out of 5 stars

A2P Help (Fixed)

Ankita Dongre was really helpful and very professional. She explained thoroughly the reason behind of my concerns and gave me some advices as well in the future. Kudos to her and you're definitely lucky if she's going to be your GHL support.

28 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Ryan! We’re glad Ankita was able to provide helpful and professional A2P support!

Rated 5 out of 5 stars

Syed Saleh Nisar

Syed Saleh Nisar - 5 Star Review for this support.

29 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Richardson! We truly appreciate the 5-star feedback for Syed!

Rated 5 out of 5 stars

Syed

Syed Saleh Nisar, was absolutely wonderful. Very friendly and professional. He identified my issue and walked me step by step to fix everything. 10/10. Thank you

29 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Nader! We’re glad Syed was able to guide you through the issue step by step!

Rated 5 out of 5 stars

I run a digital agency and GoHighLevel…

I run a digital agency and GoHighLevel is the backbone of how we deliver for our clients. A few days ago I had to request a refund on an invoice, and I expected the usual multi-day back and forth you get with most SaaS billing teams. It was fully resolved in under 24 hours: fast first reply, no bouncing between agents, no having to re-explain the issue from scratch.

You judge a product during the demo. You judge the support when something goes wrong. This went well, hence the 5 stars.

28 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the wonderful feedback! We’re glad our team was able to resolve your refund request quickly and smoothly!

Rated 4 out of 5 stars

Joel Raj was great

Joel Raj was great. Very patient and understanding. I find technology confusing these days and he was very calm and walked me through everything.

28 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Nick! We’re glad Joel was patient and made the process easier for you. We truly appreciate your feedback!

Rated 5 out of 5 stars

Yogeshwaran was extremely patient and…

Yogeshwaran was extremely patient and helpful. I’ve been on many of these Zoom calls before, but he really stood out. He immediately understood the issue, tackled it directly, and solved it quickly.

28 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Clement! We’re glad Yogeshwaran was able to quickly resolve your issue!

Rated 5 out of 5 stars

Nehal was a great help

Nehal was a great help. Solved my billing query and also a separate technical issue with the QR code caching issue.

27 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Jon! We’re glad Nehal was able to resolve both issues for you!

Rated 5 out of 5 stars

Rajeshrahul was super helful

Rajeshrahul was super helful! Helped me in less than 2 minutes!! 5/5 for sure

27 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Nico! We’re thrilled Rajeshrahul could help so quickly!

Rated 5 out of 5 stars

Arjun Rajan was very helpful

Arjun Rajan was very helpful, incredibly patient, and showed me many things that I would not have figured out on my own.

I highly recommend it to everyone with lots of love.

27 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Nemo! We’re glad Arjun was able to patiently guide you!

Rated 5 out of 5 stars

We’ve been a longtime Agency Account

We’ve been a longtime Agency Account, and the GHL team consistently provides excellent features and support. Carl De Leon most recently helped us troubleshoot an issue and was incredibly helpful and thoughtful in his guidance. He took the time to understand what we needed and provided valuable recommendations. Thank you, Carl and the GHL team!

26 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Sarah! We’re glad Carl was able to provide helpful guidance. We truly appreciate your continued trust!

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