HighLevel Reviews 

14,987
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,091 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally helpful, patient, and deeply knowledgeable during complex troubleshooting and onboarding sessions. People truly appreciate the clear guidance provided, which consistently makes setting up accounts and navigating the overall system remarkably simple and efficient. Some reviewers were not happy with certain business aspects, noting occasional delayed email responses, rigid administrative terms, and a somewhat convoluted platform structure. A few consumers additionally mentioned that building landing pages and configuring various features independently can feel overly complicated without receiving substantial assistance from experts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, patience, and prompt assistance.... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being... See more

User experience

Clients share positive opinions on user experience, noting that setup is clean and clear. Reviewers... See more

Service

Users describe positive interactions with service, highlighting great attention to detail and setup that is... See more

Website

Reviewers highlight positive aspects of website support, noting that representatives listen carefully and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean Moran assisted me today re: website compliance. He was knowledgeable, patient, And professional. He also went beyond expectations to resolve other issues that cropped up along the way, due to t... See more

Company replied

Rated 5 out of 5 stars

Stephie did an amazing job of helping me figure out the problem. Turns out it was my Internet security software that was creating the problem, not the GHL platform. The trouble shooting skills were in... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with IT person, and he was consistently patient, knowledgeable, and incredibly helpful. He took time to walk me through each step, making sure I understood. When somethin... See more

Company replied

Rated 5 out of 5 stars

Mr. Babu was outstanding. I came in with questions about finding the place for forms on I website I had built — AI widgets I built / automations and setup and instead of reading me a script he actuall... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(14,987)

3,884 reviews in the last 12 months

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Rated 5 out of 5 stars

Sam P

Sam P. (not the man) was AMAZING!!! She helped me so much. She was friendly, efficient and extremely knowledgeable. We are all very blessed to have her on board! 💖

1 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you! We’re thrilled you had such a great experience with Sam!

Rated 5 out of 5 stars

Musthaq was amazing

Musthaq was amazing, super helpful and patient, thank you!! 10 of 10 support.

1 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you! We’re glad Musthaq provided such great support!

Rated 5 out of 5 stars

Exceptional Service

Mr. Babu was outstanding. I came in with questions about finding the place for forms on I website I had built — AI widgets I built / automations and setup and instead of reading me a script he actually listened, understood what I was trying to build, and answered every question thoroughly. He clearly knows the platform and clearly likes the technology, and that came through. Easily the best support experience I've had with HighLevel. 10/10.

1 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the wonderful feedback! We’re glad Babu could help!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Pratik Mohite is an Outstanding…

⭐⭐⭐⭐⭐ Pratik Mohite is an Outstanding Support – True Asset to GHL!

I am writing this review to express my sincere gratitude for the exceptional support I received from Pratik Mohite. Every single time I connect with him, my issues are resolved completely—he always finds the right solution, unlike other agents who could not help me with the same problems.

He consistently goes above and beyond, ensuring I feel satisfied and happy with the outcome of every support session. I truly wish he could be the only agent supporting me whenever I need help with Zoom. We need more dedicated, professional, and capable team members like him!

Words cannot fully describe how excellent his service is. He is a tremendous asset to your team—he knows exactly how to get clear answers and find the right way forward, always standing by to assist me whenever I need it. Thank you again and again for your hard work, high standards, and dedication. Keep up the fantastic work! 🙌

1 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Mohammed! We’re thrilled Pratik continues to go above and beyond!

Rated 5 out of 5 stars

Dayanithi was Outstanding!

Dayanithi was outstanding! I was having an issue after I transferred my domain to GHL. He solved my problem within minutes. He was polite and professional. Fantastic customer service.

31 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, James! We’re glad Dayanithi was able to resolve the issue quickly and provide great support. We’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Thank you Govind for your support

Thank you Govind for your support, I really appreciate your help to resolve the geo-location issue with our phone number to be able to send messages through GHL.

You are awesome, I really apreciateit!

1 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Samer! We’re glad Govind was able to help resolve the issue and get you back on track. We’ll pass along your appreciation.

Rated 5 out of 5 stars

Vivek Sharma

Vivek was very help and offered a great level of customer service. He answered all my questions and concerns that I needed solutions for. Guide me through the set up of my Agency account and getting the settings in my clients sub accounts updated correctly.

1 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Jay! We’re glad Vivek was able to guide you through the setup and address all your questions. We’ll be sure to share your feedback with him.

Rated 5 out of 5 stars

Kunwar was so articulate

Kunwar was so articulate, patient an helpful. He got right to the point. He was super clear and took my learning to the next level.

31 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the kind words! We’re glad Kunwar was able to make things clear and help take your learning to the next level.

Rated 5 out of 5 stars

Sahil tomar

Sahil tomar, did an amazing job... helped fix and trouble shoot my issues all on the zoom call and fixed everything on the first try... amazing work!

31 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you! We’re glad Sahil was able to troubleshoot and resolve everything during the call. We’ll be sure to share your feedback with him.

Rated 4 out of 5 stars

Rajat is a support GOAT

I hopped on to GHL intending on just getting some AI assistance (if you have ever used AI for technical support, you get why this sucks), but I was pleasantly surprised to be connected with a support agent. Rajat literally guided me through webhook integration so quickly, I kind of felt stupid afterwards. It's nice to have support that proactively helps you and ensures you have noooo further needs.

31 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Hassna! We’re thrilled Rajat was able to quickly guide you through the webhook integration and make the process so easy!

Rated 5 out of 5 stars

Tony Josuha was patient and detailed…

Tony Josuha was patient and detailed and clear! It made my implementation call so successful. I appreciate representatives with this level of knowledge. Thank You

31 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Michelle! We’re glad Tony made your implementation call a success. We’ll be sure to share your kind words.

Rated 5 out of 5 stars

Kindness

so very helpful

31 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Paul! We really appreciate your feedback.

Rated 5 out of 5 stars

Thoiba was great

Thoiba was great! Gave me fast and accurate help and quickly solved my problem.

30 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Daxx! We’re glad Thoiba was able to quickly resolve your issue!

Rated 5 out of 5 stars

Kajal Panjwani Is amazing solved my…

Kajal Panjwani Is amazing solved my issue in literally 5 minutes and gave extra tips so I didn't have the error again!

30 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Brandon! We’re glad Kajal was able to resolve your issue and share some helpful tips!

Rated 5 out of 5 stars

All Encompassing.

Simple, looked at it to solve an issue we had between integrating two apps. The found we could replace all five apps in one business and reduce our costs over all by about $1K a month. Starting to use it became an instant no brainer.

30 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Marc! We’re thrilled HighLevel was a great fit for your business and helped reduce your costs!

Rated 5 out of 5 stars

Support Staff is awesome

the support chat widget is ai so sometimes it's great and sometimes it does not have the answer, but the human tech support staff always has the right answer and will solve your problem. They are great, fast and efficient.

29 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Amado! We’re glad our support team could provide fast and effective assistance!

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