HighLevel Reviews 

It was really helpful, the guy who was helping me was outstanding, he introduced me a lot of new things like AI feature and workflow handling, Ajay Rawat, great guy thanks to him and ghl.

Javier Retes was awesome in helping with my questions

While GoHighLevel offers a broad feature set, their customer support and billing administration lack basic flexibility and empathy for agency owners.

​Following a major 7.4-magnitude earthquake that severely impacted our team's local infrastructure and operations in Colombia, we requested temporary financial hardship relief or billing flexibility to keep our agency pipeline running while recovering. HighLevel support hid behind rigid promotional terms, complex accounting adjustments, and automated billing deadlines rather than providing meaningful assistance.

​When a platform prioritizes automated billing rules over supporting agency partners facing active natural disasters, it shows a clear lack of alignment with business owners. We have fully canceled our account and transitioned our CRM stack to alternative solutions.

Demzel was excellent in helping us resolve our SMS issue. Thank you. great job!

They are great, great softwere and even better support

Divyam was a blessing to work with! He was such a vibe and an absolute pleasure.

Very patient Akhil, very professional. awesome bro

I had an issue with getting my number connected for OTP verification. Sridhar knew exactly what to do and fixed it for me. He explained what happened and showed me how to prevent the issue in the future. It was a really quick, thorough and great experience.

Omar safe me Today,
I have a problem with the subscription and Omar help me which that absolutely fine. Thanks Omar

Gurvinder was very helpful getting my account set up

Fast, to the point solution.

Thank you Nayana for the amazing support, she is a rare gem and professional

Mahak Sawlani - thank you so much for your help. You made a Tax issue so easy to understand. Thank you

We run HighLevel as an agency in Japan. We needed to move one sub-account from LC Phone to our own Twilio account so we could use a Japanese 050 number with a Voice AI agent. That is not a common setup, and I expected it to be painful.

Daniel M from support handled it. He deactivated LC Phone on the sub-account, explained what would happen, and followed up by email. After that, the sub-account showed "Managed By: Twilio", our 050 number appeared in the sub-account, and I assigned it to the Voice AI agent. A test call from my mobile was answered by the AI agent the same morning.

Two honest notes: the UI showed a "rejected" style message when I switched the telephony provider, even though the change had actually been applied, so that message could be clearer. And Japanese phone compliance still requires some work on the Twilio side. But the platform itself is flexible enough to do this, and support made it work.

If you are outside the US and need your own carrier account, it is possible. Ask support, and check the "Managed By" column in Phone Integration to confirm the result.