HighLevel Reviews 

14,989
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,091 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally helpful, patient, and deeply knowledgeable during complex troubleshooting and onboarding sessions. People truly appreciate the clear guidance provided, which consistently makes setting up accounts and navigating the overall system remarkably simple and efficient. Some reviewers were not happy with certain business aspects, noting occasional delayed email responses, rigid administrative terms, and a somewhat convoluted platform structure. A few consumers additionally mentioned that building landing pages and configuring various features independently can feel overly complicated without receiving substantial assistance from experts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, patience, and prompt assistance.... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being... See more

User experience

Clients share positive opinions on user experience, noting that setup is clean and clear. Reviewers... See more

Service

Users describe positive interactions with service, highlighting great attention to detail and setup that is... See more

Website

Reviewers highlight positive aspects of website support, noting that representatives listen carefully and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean Moran assisted me today re: website compliance. He was knowledgeable, patient, And professional. He also went beyond expectations to resolve other issues that cropped up along the way, due to t... See more

Company replied

Rated 5 out of 5 stars

Stephie did an amazing job of helping me figure out the problem. Turns out it was my Internet security software that was creating the problem, not the GHL platform. The trouble shooting skills were in... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with IT person, and he was consistently patient, knowledgeable, and incredibly helpful. He took time to walk me through each step, making sure I understood. When somethin... See more

Company replied

Rated 5 out of 5 stars

Mr. Babu was outstanding. I came in with questions about finding the place for forms on I website I had built — AI widgets I built / automations and setup and instead of reading me a script he actuall... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(14,989)

3,884 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great experience with priyanka,she…

great experience with priyanka,she solved my problem into 2 or 3 minutes

7 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the great feedback! We’re glad Priyanka could resolve it so quickly!

Rated 5 out of 5 stars

Customer service is really great,they…

Customer service is really great,they solved the issue and me they were very nice with the mistake I made

7 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much! We’re glad our team could help and make the experience a positive one!

Rated 5 out of 5 stars

SHALVI HELPED ME A LOT IN UNDERSTANDING…

SHALVI HELPED ME A LOT IN UNDERSTANDING THE AI VOICE SYSTEM. WILL RECCOMEND HER. VERY KNOWELDEBLE AND PATIENT. THANK YOU FOR HIGH QUELITY SERVICE!

7 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for sharing your experience! We’re happy to hear Shalvi was patient and knowledgeable in helping you with AI Voice. We’ll be sure to pass along your kind words!

Rated 5 out of 5 stars

I love to work more with you

I love to work more with you, these have been one of my best experiences ever while using Gohighlevel, and Also I love all the time i spent with the support, it really helped

7 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the wonderful review! We’re delighted to hear our support team has made your experience with GoHighLevel a positive one.

Rated 5 out of 5 stars

Sam P was extremely professional and…

Sam P was extremely professional and efficient to resolve issues with email, contact, and phone transfer calls.Thank you for the clarity Sam

6 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks for the kind feedback! We’re glad Sam was able to get everything resolved for you.

Rated 5 out of 5 stars

Amit Raj was amazing and literally…

Amit Raj was amazing and literally saved my life. I had an issue with my logo and blog and he was patient with me and guided me to fix it to a solution. Very professional and certainly deserves a raise!!

I thought my blogs were completely gone and had to submit a ticket for escalation. I popped back in to get an update and he solved it in record time. He knew exactly what to do and I didn't feel like he was unsure and guessing (like I had before). I was so pleased with the support and service.

6 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

We really appreciate you sharing this! We’re glad Amit was able to quickly identify the issue and get things back on track for you.

Rated 5 out of 5 stars

Faizan was extremely helpful

Faizan was extremely helpful. Got me set up in no time.

6 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you for the review! We’re pleased to hear Faizan made the setup process quick and easy for you.

Rated 5 out of 5 stars

Emily is the best

emily is amazing. so king and understand highly recommend .

28 August 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thanks so much for the kind words! We’re happy to hear Emily provided the patient and understanding support you were looking for.

Rated 5 out of 5 stars

Thank you Haripriya

Thank you Haripriya, great job as always!

5 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Anton! We’re glad Haripriya continues to provide great support!

Rated 1 out of 5 stars

another broken software

another broken software. broken forms. broken surveys. taking money from your account. 5 weeks no support for voice ai. Stay well away

5 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

We’d like to better understand your experience and make sure we have the opportunity to assist you properly.

A member of our Customer Retention Team will be reaching out to you directly to learn more about your concerns and help find the best way forward.

We appreciate the opportunity to connect with you and work toward a resolution.

Rated 5 out of 5 stars

Macy is awesome

Macy is awesome, patient and explains well!

4 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, David! We’re glad Macy made things easy to understand!

Rated 5 out of 5 stars

Thoiba

Thoiba. Was amazing with over a half hour teck support. I could not have done it without him. AMAZING SUPPORT!!!

4 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Lester! We’re thrilled Thoiba was able to provide such great support!

Rated 5 out of 5 stars

Syed was fantastic

Syed was fantastic. Very informative and able to guide me wisely and effectively.

4 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Natasha! We’re glad Syed was able to guide you effectively!

Rated 5 out of 5 stars

Macy did an amazing job

Macy did an amazing job and made everything extremely easy! I would highly recommend

4 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Jonathan! We’re glad Macy made everything easy for you!

Rated 5 out of 5 stars

Mac S was super nice and responsive

Mac S was super nice and responsive. Got my issue fixed super quick!

4 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Max! We’re glad Mac S was able to quickly resolve your issue!

Rated 5 out of 5 stars

Had a call with Aditya Kumar

Had a call with Aditya Kumar. He's an absolutely patient and helpful success specialist. HighLevel did something right by having him on the team.

4 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Olutayo! We’re glad Aditya provided such patient and helpful support!

Rated 5 out of 5 stars

Support team rocks

Support team rocks ! Even under pressure and troubleshooting for hours my agent : Carl De Leon came in and solved everything! No other team like it ! Thanks for everything High Level

4 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Gabriel! We’re thrilled Carl was able to step in and resolve everything!

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