Goddard Veterinary Group Reviews 

931
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, caring, and having a professional, compassionate approach to their duties, making every visit reassuring. People appreciate how the team listens attentively, explains complex treatments clearly, and offers dedicated care to their pets. However, some customers also mentioned concerns about the pricing structure, finding that veterinary costs and medication expenses are quite high. A few other people also felt that quoted prices can change upon arrival or that certain procedures, like prescription printing, involve unexpectedly high fees.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their warm, welcoming, and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting professional, kind, and caring staff who... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting that charges for normal... See more

Customer service

People report positive experiences with customer_service, noting that the team is consistently caring,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about medications and pricing. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience for our cat’s annual check up. Like most cats, ours becomes anxious going to/being at the vets, but Ralph (the vet who conducted the session) was wonderful with him. Had... See more

Company replied

Rated 5 out of 5 stars

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied

Rated 5 out of 5 stars

Seen at appointment time and very friendly reception. Lady vet very friendly and we were not rushed, given helpfull advice where required. Would recommend this vets as they have always treated all our... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

931 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(931)

513 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I attended the emergency clinic the…

I attended the emergency clinic the other evening with my little daschound and he was very well looked after.
When I first rang the clinician I spoke to was very calming and put me at ease and the vet we saw was very thorough and I felt that we had very good care.
I would highly recommend

14 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Sally, we're delighted you felt you had great care and really do appreciate you recommending us - thanks again

Rated 5 out of 5 stars

We had to request an unscheduled…

"We had to request an unscheduled appointment as one of our bunnies was showing all the signs of GI Stratis. Which can go wrong very fast.
1) The booking. The young lady who was the first and most important contact was brilliant. She listened and after I had finished said when can you get here? Just brilliant.
2) The first point of contact at the surgery was a young and very caring nurse. She took our bunny for some vital signs tests and kept us informed all the way.
3) The vet. One word sums this young woman up, brilliant.
Thats it a great visit and thanks to all who helped.

22 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's lovely to hear that every touch point was a great experience for you despite the worrying circumstances. We're very proud of our admin and clinical teams' commitment to client and patient care, so are delighted that you've taken to time to share your feedback with others - thank you very much indeed

Rated 5 out of 5 stars

Polite staff as usual

Polite staff as usual, been with this vet for over 10 years. Great service, my puppy was very well cared for.

21 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much for your review and for being a long-term client of ours

Rated 5 out of 5 stars

Goddard Greenford Practice

recently had an appointment for my cat and was seen to by two very lovely people.
i felt very comfortable talking about the issues that my boy was having and they were very diligent to find solutions and recommendations to help improve his quality of life.
they even were quick to offer me a seat and help bring the cat carrying in the examination room because they saw i was disabled.

they were lovely to speak to and i didn't feel rushed out the door like other services. i felt heard, i felt looked after- (even though it's an appointment for my pet 😅) it was very relaxing and i didn't feel anxious at all even though i suffer majorly with social anxiety.

20 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for leaving your review and for recommending us. Whilst great pet care is what we do every day, both our own people and pet owners are the backbone of ensuring great, ongoing pet care, as is working collaboratively for the benefit of the dogs or cats that come to us. We're really glad you had a positive experience and that we gave the service both you and your pet deserve - thank you again for taking the time to share your experience with others.

Rated 5 out of 5 stars

Excellent Emergency Treatment

I used the emergency service in the early hours of a Sunday morning. My cat was triaged on arrival by friendly and clearly highly experienced vetinary nurse.
There was quite a wait to be seen by the vet as staff, quite rightly, need to prioritise the sickest animals. All staff were excellent and the charges fair given it is an out of hours service. Highly recommended if emergency treatment is required.

19 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks you very much for sharing your experience of our hospital services with others - we really appreciate you taking the time to leave us your review

Rated 5 out of 5 stars

Always friendly and efficient

Always friendly and efficient. Seen on time. Vet was interested and easy to talk to. I’d always recommend the practice.

14 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Your recommendation is very much appreciated, thank you very much

Rated 5 out of 5 stars

Splinter in paw

Had to take our son's dog in for a splinter in his paw, our own dog is registered with Goddards and we received excellent help, the Nurse was fantastic and removed the splinter with great care

18 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your recommendation and we're pleased to have helped

Rated 5 out of 5 stars

I saw a lovely Vet called Marianne

I saw a lovely Vet called Marianne, she was so attentive to my cat Sooty. She gave him a thorough examination, he went for his booster vaccination. Would highly recommend her.

18 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you

Rated 5 out of 5 stars

Exceptional service once again from Walthamstow Goddards!

Exceptional service once again from Walthamstow Goddards Practice, and a cat who is feeling a lot better after being treated with so much compassion. The vets fitted me so my cat could get treatment asap, I am so grateful for this. My cat has improved a great deal. He was in very good hands and he is on the mend. All of the staff were extremely kind, caring and considerate. They reassured me as I was so anxious. I would highly recommend them!

16 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you so much for sharing your experience and we are course extremely pleased to know your cat is on the mend - your recommendation means a great deal

Rated 5 out of 5 stars

It was the first visit for both the cat…

It was the first visit for both the cat and myself. I was impressed with the calmness of the visit and the information given to me and Marshy seemed completely unfazed. Recommended by sister and I would not hesitate to recommend to friends

16 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're delighted to read of your positive first visit and of your recommendation - thank you very much for taking the time to leave your feedback

Rated 4 out of 5 stars

Wendy27.Guthrie

Staff are very friendly and welcoming didn’t feel rushed or anything. The actual Vet himself was extremely pleasant and broke down and explained everything to me. I felt very confident when I left the Surgery of what I need to do.

16 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're very pleased to hear this and thank you for your generous words and review

Rated 5 out of 5 stars

I always have no problem getting an…

I always have no problem getting an appointment time that is suitable for me as I work full time, everything is quick and efficient and it’s a calm environment for your pet in the vets and there is never loads of dogs or other pets in the vets at any one time, usually 1 other if any. I have a pet plan so can get my dogs nails trimmed with no problem and wormer and flea treatment regularly with reminders.

15 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks very much for you recommendation and feedback, we really appreciate your taking the time to share your experience with others

Rated 5 out of 5 stars

Goddards fitted my very sick cat in as…

Goddards fitted my very sick cat in as a last-minute emergency even though I was registered with another vet who were unable to help me.
The service I received was exceptional, very caring and expert help from Astrid and also Ann on reception. They quickly diagnosed my cat’s condition and offered the appropriate treatment. It had been a very stressful experience for myself and my cat and they really helped me when I needed them. I would thoroughly recommend them.

13 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We are very glad to have been able to help in such a difficult and worrying time - thanks for your words and for sharing your experience with others. Wishing you both all the best

Rated 5 out of 5 stars

Fantastic friendly knowledgeable staff…

Fantastic friendly knowledgeable staff Have been taking our cats there for 16+years. NT has been our vet for a while now Can't fault her.

14 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much for leaving your review and we really appreciate your custom over the years

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