Goddard Veterinary Group Reviews 

931
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, noting they are friendly, helpful, and genuinely caring towards both the pets and their owners, fostering a relaxed environment during visits. Reviewers appreciate the professional and knowledgeable care, often finding that the veterinary team takes time to explain treatment options thoroughly and patiently. However, some customers mentioned concerns regarding operational practices, such as long waiting times or staff being understaffed, which can lead to patient stress. Conversely, a small portion of people felt that the cost of services and medications was very high, with instances where quoted prices changed at the time of payment.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally caring during every visit. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are... See more

Price

Users describe ambiguous interactions with price, noting that normal services and consultations feel... See more

Customer service

People report positive experiences with customer service, consistently praising the caring, friendly, and... See more

Product

Customers had ambiguous experiences with products and prescriptions, with opinions varying widely on pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the emergency service in the early hours of a Sunday morning. My cat was triaged on arrival by friendly and clearly highly experienced vetinary nurse. There was quite a wait to be seen by the... See more

Company replied

Rated 5 out of 5 stars

My first time here for an emergency appt on the advice of my usual practice. From the person I spoke to when I rang to make the appt, the reception staff + the truly amazing vet - Jai Patel - everyon... See more

Company replied

Rated 5 out of 5 stars

Ive used Goddard at Thamesmead for the last 5 years. Although I've rarely seen the same vet twice, the service has always been consistently good. Every experience has been positive and they've worked... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

931 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(931)

513 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ollie our 14 year old cat was poorly…

Ollie our 14 year old cat was poorly with two health issues. The vet gave our cat a thorough examination, suggested treatment and follow up as to future management of health conditions. He put our minds at rest.

14 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Sally

Rated 5 out of 5 stars

We Have been with Epsom downs clinic…

We Have been with Epsom downs clinic for 16 years and they have always been absolutely brilliant. Love the receptionists, always kind and helpful and Alex the vet is fantastic, always honest, helpful and brilliant with our dog Hector. We really appreciate all the staff

14 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Wonderful to hear, and thank you for your long-term custom, we really appreciate it

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! The vet looked after my kitten very well and I was very pleased with the service! Very professional and kind! Thank you!

13 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thanks for leaving us such a wonderful review and we're very happy to have given you and your kitten a top notch service!

Rated 5 out of 5 stars

Staff were welcoming

Staff were welcoming. The vet was very attentive to Sooty’s medical problems and gave re-assurance he is comfortable and happy to carry on medication.

Thank you so much.

11 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're very pleased to have been of help

Rated 5 out of 5 stars

The vets were so kind and supportive

The vets were so kind and supportive. Asked them a few questions about our puppy which was incredibly helpful and reassuring. Nurses and reception staff are also amazing.

9 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you for your review Kevin, it is very much appreciated

Rated 5 out of 5 stars

As always staff were friendly and…

As always staff were friendly and professional. Care given to my cat was really thorough and I was given great advice to keep her fit and healthy.

11 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're delighted to have received you kind review Trisha, thanks very much

Rated 5 out of 5 stars

Caring animal lovers

I visited the Northolt branch with a stray cat that needed medical attention. Everyone at this branch was welcoming, kind and considerate.
I especially want to thank Andy at this practice, whom I had the most conversation with. He was thoughtful, and communicated everything so well. Thank you Andy for all of your help, you really made my experience a good one.

12 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

The team here are delighted to have been of help and are very glad you found your visit a positive one - thank you for taking the time to leave us your review and recommendation

Rated 5 out of 5 stars

Outstanding kindness here

Staff are unfailingly kind and practical, - so much so that my spaniel cries unless we pop in to say hello if we are passing.
The care is excellent and also practical...Jacqueline helped me to decide when we had reached the end of the road for one of my cats, empathizing with all the challenges of a much loved pet who is no longer enjoying life

10 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thanks very much for your feedback, our team will be delighted to read your kind words

Rated 5 out of 5 stars

Friendly

Friendly , efficient , kind to the dog , made her relaxed — a positive experience - and problem solved

9 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're very pleased to hear that, thanks

Rated 5 out of 5 stars

Caring team

We needed reassurance that our cat had successfully recovered from an injury. Lovely knowledgeable caring checkup from vet and also caring calm treatment from nurse to clip claws.
Our cat is always a mournful nervous creature during vet visits but the Raynes park team always quickly deal with her skilfully. Such a relief!

7 July 2026
Unprompted review
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Reply from Goddard Veterinary Group

We're very glad hear that! As an ISFM (International Society of Feline Medicine) accredited cat-friendly clinic, the practice environment together with our cat-specific approach to care and our registered Cat Advocates means that cats (and their owners) should expect a cat-centric approach to each visit, and it sounds like we were able to deliver just that. Thank you for leaving your feedback to share with others.

Rated 5 out of 5 stars

We have been taking our cat Juno to the…

We have been taking our cat Juno to the South Woodford branch for the last year and always find the vets and reception staff to be friendly, helpful, prompt on appointments and very caring for her.
We had her neutered, her vaccinations and all check ups here and are super happy with the service and pricing.
Would highly recommend the team here.

9 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your recommendation, it is very much appreciated

Rated 5 out of 5 stars

Been with Stonelions for ten years with…

Been with Stonelions for ten years with my dog.Yesterday I brought an elderly friend's dog who had ear infection.the vet was brilliant, listened to.my opinions and was so kind to Daisy.As always excellent reception staff as well, always helpful. Can't recommend Goddard's enough as far as I'm concerned.

9 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Your recommendation means a lot to the team here and thank you for taking the time to share your experience - we very much appreciate it!

Rated 5 out of 5 stars

A veterinary practice that is good at dealing with chronic patients as well as emergency care.

Tilly unfortunately is a dog that has chronic aliments and is frequently at the vets. Receptionists, nurses and 2 of the vets know her well and welcome her accordingly. Her care plan is well thought out and continuity in her care with reviews from vets that know her is very important to me. Tilly's care is expensive and certain costs seem somewhat inflated on occasions.

9 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your five star review and recommendation and we are very glad that you are happy with your dog's care plan. Certainly in the cases of chronic illness where multiple visits, treatments, scans or blood tests are required, whether in practice or hospital, costs can build up. We do always recommend to owners that they consider pet insurance at an early stage of pet ownership, though costs and cover levels can differ and it can become more difficult and costly to cover when a pet already has a diagnosed or underlying condition. Thank you again for sharing your experience.

Rated 5 out of 5 stars

Purfect visit.We were there & back in 40 minutes on a…

We were there & back in 40 minutes on a 30c day. Aircon in waiting room & surgery. My cat had a thorough check up and did not seem stressed despite her grand age of 19.

8 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're very glad your cat had a stress-free visit and look forward to many more routine check-ups!

Rated 5 out of 5 stars

Lovely healthcare staff

Lovely healthcare staff! Always friendly, and the head vet has also given me honest advice in the best interest of my pet. I’m happy with Goddard and I don’t see myself ever switching to a different provider.

8 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're delighted to read your review and that you have received such good service - we look forward to seeing you both again

Rated 5 out of 5 stars

Great practices and carrying staff

Great practice, excellent staff, excellent customer service, people delivers best practices and everything is done with care for the animals and for the owners

8 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's very reassuring to hear, thank you

Rated 5 out of 5 stars

Lovely male vet at Harrow Weald branch

Lovely male vet at Harrow Weald branch. Made my nervous, anxious dog feel relaxed from the start. A really nice way about him. Also the receptionist was extremely friendly. A nice surgery and easy to park next door at Waitrose. Would definitely recommend.

6 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much!

Rated 5 out of 5 stars

Thought the vet was excellent.

Thought the vet was excellent.
Listened to my concerns about too many investigations and went for antibiotics as first line of treatment to be reviewed if no improvement

7 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Excellent to hear Susan, thanks very much for leaving us your review

Rated 5 out of 5 stars

Always trust and value Jo’s opinion

Always trust and value Jo’s opinion, and not only that, I really appreciate how she explains what, why, how so we can look out for our pets in the immediacy before seeking future consultation.

7 July 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Emma

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