GoDaddy Reviews 136,313

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, often highlighting exceptional customer service. Many people appreciate the personalized approach and the efficiency with which their issues are resolved, making the overall experience smooth and stress-free. Reviewers frequently mention that the service provided is easy to understand and use, and they feel supported by the company's dedicated representatives. However, some customers also noted that navigating the website can be overwhelming. A few other people also felt that customer support can be inconsistent, with some experiencing slow responses or receiving conflicting information. There were also occasional reports of issues with website functionality and email services, leading to frustration for a small portion of users.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff's helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional and truly outstanding service,... See more

Website

Users describe ambiguous interactions with website. While some consumers report positive experiences, such as... See more

User experience

Clients share positive opinions on user experience, with many praising the perfectly working preview... See more

Based on these reviews

Rated 5 out of 5 stars

My representative, Darren, was really helpful and knew exactly what I needed done. He even emailed me articles for me to read if any issues. Go Daddy has been a huge help every time I've called. I wou... See more

Rated 5 out of 5 stars

I have been a GoDaddy client for many years. This is the first time I have needed live customer assistance. The representative Xavier was very helpful, found that I had actually set up two accounts,... See more

Rated 5 out of 5 stars

John was extremely helpful in solving my issue. I have been missing emails, which was frustrating. John walked me through ensuring that my emails were working and also that I had no other issues. W... See more

Rated 5 out of 5 stars

I've been with GoDaddy for more than 10 years and I've always been very satisfied with their customer support. I feel like they go above and beyond any time I've had to call in. I've also recommended... See more


Company details

  1. DNS Provider
  2. e-Commerce Solution Provider
  3. Software Company
  4. Web designer
  5. Web Hosting Company
  6. Website Designer

About GoDaddy

Written by the company

GoDaddy does more than sell domain names. Because every domain comes with GoDaddy Airo® to help unlock business growth. This AI experience will help you find a name for your business, build a website, and even design a logo, plus everything you need to reach more customers and make more sales.

Computer monitor showing website built by GoDaddy Airo®

Why GoDaddy?

We’re a trusted growth partner to over 20 million small business owners. Our global solutions seamlessly connect their identity and presence with commerce, leading to profitable growth. And when you need help along the way, GoDaddy is here for you with small business experts and resources, available 24/7.

GoDaddy Guide smiling with GoDaddy logo

Our Products

GoDaddy offers more than just a platform to build your website. Our groundbreaking AI-powered solution, GoDaddy Airo®, removes roadblocks to securing a domain and creating a memorable online presence with an SEO-friendly website. Elevate your business with productivity and email solutions that keep you looking professional. Our digital marketing tools empower entrepreneurs with everything needed to grow and thrive, whether selling online, in person, or both.

GoDaddy Airo®
Domains
Websites + Marketing
Commerce
Productivity
Digital Marketing

GoDaddy Airo®

Every domain registered with GoDaddy comes with this AI-powered experience. Business essentials like an AI-assisted domain search, eye-catching logo, coming-soon page (that can be upgraded to a full website), Social Media marketing, payments, and more! Just tell GoDaddy Airo® a little bit about your business and it will instantly generate these for you. After that, GoDaddy Airo® will handle business tasks for you, freeing up some much-needed time to focus on what you do best.

Entrepreneur reviewing a website design generated by GoDaddy Airo® on laptop

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

136K reviews

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Rated 5 out of 5 stars

20+ year customer of GoDaddy- still…

20+ year customer of GoDaddy- still doing a great job. Today's call was a simple one but the positive, professional, knowledgeable staff always make it a breeze to get it done and in record time. Keep up the GREAT work Butch from Temple, TX!!

24 April 2026
Rated 5 out of 5 stars

Paul tool the time to things and answer…

Paul tool the time to things and answer all my questions. A TRUE customer service representative.

23 April 2026
GoDaddy logo

Reply from GoDaddy

Paul taking the time to walk through everything and answer every question is precisely what we love to see from our Guides! We will absolutely be passing along your kind words so he knows the impact he made.

Best,
Elizabeth

Rated 5 out of 5 stars

Tara was so good about explaining…

Tara was so good about explaining everything to me. It was very much appreciated,

24 April 2026
GoDaddy logo

Reply from GoDaddy

Tara clearly brought the patience and clarity that makes all the difference when working through something new 🔥. That is the kind of care we want every Guide bringing to every interaction.

Best,
Elizabeth

Rated 5 out of 5 stars

The customer service representatives are all very kind and patient, extremely informative!

The customer service rep, was very kind, patient and informative. He made the process so easy to set up as a result I am now ready to navigate on my own!! I highly recommend Go Daddy!!

24 April 2026
GoDaddy logo

Reply from GoDaddy

Hearing that our Guide got you set up and ready to navigate on your own is exactly what we love to see! That kind of patient, step-by-step support is the baseline we aim for, and it sounds like he delivered it in full. We appreciate the recommendation and we will be right here whenever you need us next!

Best,
Elizabeth

Rated 1 out of 5 stars

Turned off auto-renewal on domains - Charged me anyway

Turned off auto-renewal on domains. GoDaddy switches back on without warning and then won't refund me after they charge me with no warning that domains are coming up for renewal. Only way to stop this happening again is to delete account and all my data.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service in transferring…

Great customer service in transferring my business email account!

24 April 2026
GoDaddy logo

Reply from GoDaddy

Transferring a business email account and coming out the other side without a hitch is a win we love to see! Our Guide handled that process with the care it deserves. We look forward to being here for you whenever you need us next.

Best,
Elizabeth

Rated 5 out of 5 stars

Excellent Customer Service

Calls are answered promptly with a live person that cares and helps solve the problems of my ignorance fast and friendly.

24 April 2026
GoDaddy logo

Reply from GoDaddy

Fast and friendly support that gets you to a resolution quickly is what we love to deliver! Hearing that our team picked up the phone and got you sorted without skipping a beat is a great reminder of why we invest so much in our people. We will be right here whenever you need us next.

Best,
Elizabeth

Rated 5 out of 5 stars

I have had them for 10 yrs and still…

I have had them for 10 yrs and still love it!

24 April 2026
GoDaddy logo

Reply from GoDaddy

Ten years and still going strong! That kind of long-term trust means everything to us, and we love hearing that we have been able to keep delivering for you over the years. We will be right here whenever you need us next!

Best,
Elizabeth

Rated 5 out of 5 stars

The customer service at GoDaddy is…

The customer service at GoDaddy is amazing

I keep using GoDaddy because of them. Most recently, Mike not only recovered my site, he helped me determine some hosting requirements and other options. I am grateful.

24 April 2026
GoDaddy logo

Reply from GoDaddy

Recovering a site while helping map out the right hosting path forward is exactly the kind of support that makes a real difference 🤝. Mike brought both the technical skill and the consultative care to that interaction, and that is what we want every Guide delivering. We will make sure he hears about this!

Best,
Elizabeth

Rated 5 out of 5 stars

It is becoming rare to speak directly…

It is becoming rare to speak directly with a tech support representatives. This is an invaluable service offered by GoDaddy. Being able to solve problems in real time and understanding where the error is and how to resolve it, saves time, money and reduces frustration. Thanks Danielle Christine! You are awesome!

24 April 2026
GoDaddy logo

Reply from GoDaddy

Real-time support that actually solves the problem is exactly what our Guides are here for, and it sounds like Danielle Christine delivered that in a big way 💯. Knowing an issue got diagnosed and resolved on the spot, saving time and cutting through the frustration, that is the kind of outcome we work hard to make happen every single time. We will absolutely be passing along your kind words to Danielle Christine!

Best,
Elizabeth

Rated 5 out of 5 stars

Customer service was just perfect and…

Customer service was just perfect and fixed all the issues I had

24 April 2026
GoDaddy logo

Reply from GoDaddy

Hearing that all of your issues got resolved and the support experience landed as "perfect" is exactly what we love to see 🏆. That is the kind of outcome we want every customer to walk away with!

Best,
Elizabeth

Rated 5 out of 5 stars

Problem Solved

Problem Solved. 1 Call.

24 April 2026
GoDaddy logo

Reply from GoDaddy

Problem solved in one call is the kind of efficiency we love to see 🥳. That is precisely the result we aim for, and we are glad our team could deliver it!

Best,
Elizabeth

Rated 1 out of 5 stars

Worst support I've every used.

Worst support I've every used.
The GoDaddy website hides anything to do with downgrading, settings or anything you might sensibly want to use. Forces upgrades upon you and it's extremely difficult to undo. The limited website forces you to request for support and support is uniformly terrible. They will hand you over to a different agent every few minutes, make you re-authenticate and generally make it almost impossible to achieve your goal.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with Jose…

I had an excellent experience with Jose from GoDaddy Guides. He was knowledgeable, patient, and took the time to clearly explain everything I needed. Jose made the process smooth and stress-free, and I truly appreciated his professionalism and willingness to go above and beyond to ensure my questions were fully answered.

His customer service was outstanding, and it’s clear he genuinely cares about helping customers succeed. Thank you, Jose, for your support—I highly recommend working with him!

24 April 2026
GoDaddy logo

Reply from GoDaddy

Jose bringing that level of care and clarity to every step is precisely what we aim for, and hearing that it made the process smooth and stress-free is a huge win for us! We will absolutely be passing your kind words along so Jose gets the recognition he deserves.

Best,
Elizabeth

Rated 1 out of 5 stars

order tshirt arrived stained and very…

order tshirt arrived stained and very dirty spoke to customer servives they resent item 2nd arrived as bad as the 1st nearly identical stain looks like oil been kept in dirty location if checked items before sending would stop the problem contacting them for refund so difficult they hope we will give up but no but leaving this review so others dont waste their money !!!! Company name Bigwear.com

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Jake did an outstanding job helping me

Jake did an outstanding job helping me. He was very patient, understanding, and professional! Thank you Jake!!!

24 April 2026
GoDaddy logo

Reply from GoDaddy

We're very happy to hear about your positive interaction with our Care teams!
Thank you for sharing! -Mike from GoDaddy

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