Go-Etna Excursions Reviews 

2,426
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, knowledgeable, and helpful staff and guides, making interactions enjoyable and informative. The excellent organization, timely pickups, and comfortable transportation contributed to a smooth and well-planned experience. Many consumers found the tours amazing and unforgettable, appreciating the opportunity to explore Mount Etna, hike craters, and visit lava caves. However, some customers noted occasional issues with tour logistics. A few people experienced unexpected changes to tour routes or dates without prior notice, while others mentioned long waiting times and crowded conditions, leading to discomfort and a rushed feeling.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the guides and drivers for being... See more

Service

Users describe positive interactions with service, highlighting the professionalism and knowledge of tour... See more

Location

Customers consistently note positive experiences with location, highlighting the fantastic views and the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the tours well-organized from... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their experiences as fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic sunset tour of mount Etna. Collection from hotel a bonus. Tour guide was professional and knowledgeable with every question answered. A special thanks to Sergei our 4x4 driver. Would highl... See more

Rated 5 out of 5 stars

Great adventure. Detailed communication leading up to the tour, help with clothing etc if required, small group, full of information about Etna and the evolution of the area. We did not stick to a tra... See more

Rated 5 out of 5 stars

Had a great afternoon, talk tour and the pleasure of a grumpy Etna too, (lots of growling) the guides and drivers were friendly and welcoming throughout. Very informative and would definitely recom... See more

Rated 5 out of 5 stars

Would recommend trip for introduction to Mama Etna. Had a great guide, Alberto who was really friendly & helpful & knowledgeable. He knew the area as he is a local & was happy to share his experiences... See more


Company details

  1. Tour Operator
  2. Helicopter Tour Agency
  3. Sightseeing Tour Agency
  4. Tour Agency

About Go-Etna Excursions

Written by the company

Go-Etna - Etna Tour

Go-Etna - The Company

Since 2009 we have made it our business to make sure that visitors of our beautiful island Sicily have the most pleasant stay. Quality and professionalism are our top values. Go-Etna is a fully-authorised tour operator (Licence D.D.S. N ° 3451S7), which meets all required legal standards. Our task is to offer the perfect service for each client, to meet even the most challenging, individual requirements, offering targeted solutions and leaving no question about Sicily unanswered. The satisfaction of our customers is our greatest concern and we hope that our tours will become the highlight of your holiday in Sicily.


We picked the Go-Etna’s 4x4 Tour. Magnificent views of the volcano, and the Sicilian coastline. Definitely worth doing!
Go-Etna on Forbes



Team Go-Etna

Go-Etna Staff

Our multilingual guides (English, German, Italian, Spanish, French etc.) have become a real trademark of Go-Etna. Who could bring a foreign country closer to you than a local? Getting to know the place by taking a “look behind the scenes” – we have been following this principle for years. Beside the classical highlights, our guides will show you the authentic Sicily from their perspective.

The GO-ETNA team and our partners have the ability to meet all our customers requirements of all our customers, thanks to our multilingual experienced staff, a well-equipped fully licenced vehicle fleet and technical material.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,426)

299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a great time on 1/2day jeep tour

Would recommend trip for introduction to Mama Etna. Had a great guide, Alberto who was really friendly & helpful & knowledgeable. He knew the area as he is a local & was happy to share his experiences. The weather was great so although we had waterproofs in case it got cold, in fact we were lucky with a lovely clear sunny day.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Go-Etna for a Brilliant Day on Etna

Climbing up Mount Etna had been on my bucket list for some time and Go-Etna did not disappoint. The comms about the trip and pick up time were very good. Our driver turned up on time and made the journey enjoyable by pointing out various things of interest along the way. At the trekking centre the Go-Etna team ensured that we were allocated to the right group. The actual trek was brilliant, our Vulcanologist Daniel was very knowledgeable and we learnt a lot about the volcano, it was obvious that at all times our safety was paramount. I would thoroughly recommend the Go-Etna team.

18 September 2025
Rated 5 out of 5 stars

Fun Entertaining Intimate Group Tour

There are a number of options to tour Mumma Etna. The important attributes of Go Etna are the transport is in small groups with a guide in each vehicle.

The tour was door to door tour and punctual.

All guides have a great personality and were fun. They have an enormous knowledge not only about factual information but also about the mythological stories that have evolved ove the many centuries.

Thank you to Francesco who was our main driver and shared a wealth knowledge about the Mumma Etna area, Marco who guided through the Lava tunnel and up to a number of craters and Massimo for our trip home. They all made feel very special.

You get to experience a number of guides over the tour which is good.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

amazing experience

The tour was great! Francesco explained us a lot about etna and the hike was not too challenging. If one is at least a bit fit it should be fine. The views are breathtaking.
Definitely take some thin scarf or a mask with you, because the sulfur can be (depending on the wind) extremly nasty.

19 September 2025
Rated 5 out of 5 stars

Wonderful sunset at the Etna!

We had a wonderful well-organized sunset at the Etna. Thanks to our friendly driver and our guide Davide.
Honeytasting and many interesting information included.

11 September 2025
Rated 5 out of 5 stars

Quality Guides

Quality Guides - very knowledgeable! I chose this company for our tour based on their reviews and it certainly didn’t disappoint! Myself and my husband had the BEST day.

2 September 2025
Rated 5 out of 5 stars

10 stars if I could

Having taken countless tours in Europe and beyond, I can say Marco is at the top of a list great guides. He and his cohorts not only led us on a fun expedition, but they're experts about the geology and history of Mt. Etna. Really enjoyable. It's a don't-miss if you're in Sicily.

31 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look