One piece of our parcel arrived damaged, but customer service were quick to offer a full replacement, at great speed. Just what we needed being on a tight deadline. Quality of the products top notch :... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter wanted to order something however she lives in the highlands so instead of £3.95 cost for delivery, the delivery jumps to £40!!! We have had to have the items delivered to my house in the... See more
Company replied
Wake up everyone - beautifully made, very reasonably priced toys that will bring joy for many years to come. £15 for a gorgeous breakfast set complete with a toaster that pops up - absolute bargain... See more
Company replied
I have purchased numerous things from this company over the last few months. Recently I purchased their Toddler Tower. I made an incorrect order re colour so ended up making duplicate purcha... See more
Company replied
Company details
- Children's Furniture Store
- Baby Store
- Bed Shop
- Childrens Home
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk
Contact info
32a Albion Street, WF10 1EN, Castleford, United Kingdom
- info@greatlittletrading.co.uk
- www.gltc.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service and after care
I needed some replacement parts for a piece of furniture I had purchased. Some parts had been lost in a house move. Their customer service team could not have been more helpful or efficient. They went above and beyond to help and made everything so simple. Thank you.
13 August 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Mrs Johnson
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you so smoothly. Moving house can be stressful enough, so we're glad we could make the process of replacing your furniture parts as easy as possible. Your appreciation means a lot to us, and we’re always here if you need anything in the future.
Kind regards
GLTC
Exactly what I was looking for
This was exactly what I was looking for and my son loves it. Great quality product, really easy to follow assembly instructions and quick delivery. I was reluctant to purchase it at first as I thought it was a bit expensive but I’m glad I did - no regrets at all. I will definitely buy from Great Little Trading Co again.
4 August 2025
Reply from Great Little Trading Co.
Hello Kate
Thank you so much for your wonderful review!
We're thrilled to hear that the product was just what you were looking for, and even better that your son loves it too!
It’s great to know the quality, clear instructions, and speedy delivery made the experience worthwhile. We completely understand the hesitation around price, so we're especially glad to hear you feel it was worth it. We look forward to welcoming you back to Great Little Trading Co again soon!
Kind regards
GLTC
Very pleased with the service received…
Very pleased with the service received and the quality of the product. Granddaughter delighted with her new cabin bed so five stars all round.
12 August 2025
Reply from Great Little Trading Co.
Hello Jean
Thank you for the lovely feedback!
We're so pleased to hear you were happy with both the service and the product quality. It’s wonderful that your granddaughter is delighted with her new cabin bed, those smiles make it all worthwhile!
Five stars from you means the world to us. Thanks again for choosing Great Little Trading Co!
Kind regards
GLTC
Very quick delivery and everything was…
Very quick delivery and everything was well-packaged to protect it in transit
1 August 2025
Reply from Great Little Trading Co.
Hello Ruth
Thanks so much for your review!
We're glad to hear your order arrived quickly and safely. We take great care in packaging to ensure everything reaches you in perfect condition, so it’s great to know that came through. We hope you enjoy your purchase!
Kind regards
GLTC
Nice items but horrible smell
Nice items but got a bookshelf/toy storage unit for my toddler and noticed after a couple of nights how terrible it smells. Feel really bad that he’s been sleeping at night breathing this in. I’ve removed it from his room now. Is this furniture safe or toxic?
4 August 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Justine
Thank you for your feedback — I’m glad to hear you liked the design of the storage unit, but I’m very sorry to learn about the unpleasant smell and your concerns about safety. Your child’s wellbeing is incredibly important, and I completely understand how worrying this must be.
Our furniture is manufactured in compliance with strict safety standards, and we do not use toxic materials. However, some items — especially those made from MDF or particleboard — may emit a temporary odour due to packaging or factory finishes. This is known as “off-gassing” and is common with new furniture. It typically dissipates within a few days when aired out in a well-ventilated space.
That said, we take your concern seriously. If the smell persists or seems unusually strong, we’d be happy to rectify this for you.
Please contact our customer service team at info@greatlittletrading.co.uk
Kind regards
GLTC
Excellent customer service
Ordered a little cat cart for my granddaughter, which arrived promptly. Unfortunately the ink where her name had been printed had smeared down the side and wouldn’t come off. Contacted the company and they sent another (perfect) one within a few days. Nice product and excellent customer service - I will definitely be buying from them again.
25 July 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Suzannah
Thank you so much for your thoughtful feedback — we’re delighted to hear your granddaughter’s cat cart arrived promptly and that the replacement was just right!
We’re sorry again for the initial printing issue, but we’re glad we could resolve it quickly for you. It means a lot to us that you were happy with both the product and our service, and we truly appreciate your kind words and continued support.
We look forward to helping you find more special gifts in the future!
Warmest wishes,
GLTC
Fantastic customer service
Fantastic customer service - I ordered a shelf for my baby's bedroom a few months ago, having had the same shelf in my toddler's bedroom for several years, and only realised after the returns window had passed that it didn't fit in their room. Customer services were so helpful and allowed me to return this item. I've made several orders from GLTC in the past and would not hesitate to recommend them.
17 July 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Beth
Thank you so much for your kind words, we’re thrilled to hear that our customer service team could help with your return, even outside the usual window. We always aim to be as flexible and supportive as possible, especially when it comes to creating comfortable spaces for little ones.
It’s wonderful to know you’ve been a loyal GLTC customer over the years, we truly appreciate your continued trust and recommendation. We look forward to helping you with many more beautiful additions to your home.
Warm regards,
GLTC
Not Received
Ordered the Wooden Walker Fox 07/07/2025 and still waiting for delivery. Paid £31.45 including delivery, the money was debited from my bank account the same day as the order, but unable to email them as it bounces back.
Where is my order?
23 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there!
We're really sorry to hear about the problems you've had with your order. I can see we've sent out a replacement for you, and it has be delivered.
Thank you for your patience, and we truly apologize for any inconvenience this may have caused. If there's anything else we can help with, please feel free to reach out.
Warm regards,
Gltc
info@greatlittletrading.co.uk
Contact me!!!
Contact me!!!
Ordered cube storage furniture and storage baskets on 23 June 2025 and still have not received the items.
I have emailed several times (to the correct email address) to find out where my order is and no one is responding. It makes no sense that there is no other way to contact the company, hence being forced to leave this review!
Order number 072443072.
Please call me and leave a number to call you back on if I miss you.
If not received by 25 July I will need to contact trading standards because I can’t even request a refund if you’re not picking up my emails.
20 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there,
We sincerely apologize for the issues you've encountered with your order. After reviewing your case, I can confirm that XDP has marked your order as a return.
Please respond to the email we previously sent you, so we can resolve this matter as quickly as possible.
Once again, we apologize for any inconvenience this may have caused.
Kind regards,
GLTC
info@greatlittletrading.co.uk
Purchased a wooden ice-cream stand for…
Purchased a wooden ice-cream stand for my little girl, within a day the scoop had come apart. Another thing is that the ice creams have no way of staying on, so just fall off when playing with them. I would have thought it could have been either magnetic or velco’d. For the price, I’m not sure the quality is worth it.
19 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Kate,
I’m truly sorry to hear that your order is damaged. I understand how disappointing this must be for you. If you could kindly send us an image of the damage to info@greatlittletrading.co.uk, we will do our best to resolve this issue for you as quickly as possible. Your satisfaction is important to us.
Warm regards,
Gltc
info@greatlittletrading.co.uk
Still waiting delivery of a cubed…
Updated review: Item has now arrived and is fab!
Initial review: Still waiting delivery of a cubed storage unit. The first tracking number I received showed no progress at all. I contacted GLTC and Sally has provided me a new tracking number. XDP are so incredibly SLOW. I am still hoping to receive the item but all XDP say is "we've got it" no estimated delivery date or anything.
This must be a reasonably new contract for GLTC using XDP because I've had a similar unit delivered in the past, not using XDP and there were no issues before. I have spent A LOT of money at GLTC but once this item is delivered (if it will be) I am not using them again. GLTC if you read this, you should escalate higher up the chain.
8 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there,
I’m really sorry to hear about the challenges you’ve experienced with your delivery. I understand how frustrating that can be. After looking into it, I'm pleased to see that your order has now been delivered. We sincerely apologize for any inconvenience the delays caused by XDP may have brought you.
Please let us know if there is anything else we can help you with.
Kind regards,
Gltc
info@greatlittletrading.co.uk
I contacted GLTC on the off chance they…
I contacted GLTC on the off chance they could help me with some spare hinges I needed after buying a wardrobe second hand or at least point me in the right direction of exactly what I was looking for.
Sally replied to my email only a couple of hours later when it says it can take up to 48 on the site- I was immediately impressed. Further to that Sally then went above and beyond to supply me with the parts I needed no issue for a small fee plus delivery. I am so so pleased with the service it’s incredible, especially as I brought second hand as well! Thanks so much Sally you are a credit to your company.
Further to that the furniture is absolutely superb quality- absolutely solid - the only reason I needed hinges was because they were damaged by the previous owner . I’m just so so pleased
18 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Sarah,
Thank you so much for leaving us a fantastic review! We’re so happy to hear that Sally was able to help you out quickly. We can’t wait to welcome you back for another shopping experience soon!
Warm regards,
GLTC
info@greatlittletrading.co.uk
Outstanding quality
Fell upon this website whilst looking for items to decorate my grand daughters room. There was no much choice I had to control myself as I would of ordered everything ! Chose my items and today all of the items were delivered. Firstly excellent packing, then some of the items needed assembling, however this was all very easy and the quality of everything was fabulous.
Great good quality items and all look amazing, I have recommended you to my daughter in law.
Thank you to the team at Great Little Trading Co.
17 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi, thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you are pleased with your purchases. Your recommendation means a lot to us, and we appreciate your support. If there's anything else we can do to enhance your experience, please let us know!
Kind regards,
GLTC
info@greatlittletrading.co.uk
My order arrived promptly with good…
My order arrived promptly with good tracking. I had one item I no longer required that I returned. Although it wasn’t processed immediately, I contacted customer services who were on the case straight away and processed the refund the same day. Great service and I’m really pleased with our Alba modular units.
17 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Sarah,
Thank you for taking the time to leave us a wonderful review. We are thrilled that we were able to resolve your issue quickly. We hope you come back and shop with us soon.
Kind regards,
Gltc
info@greatlittletrading.co.uk
Terrible communication and service!
I ordered a storage container and baskets for my children's toys on the 3rd of July. I received an email on the 6th of July saying that my order would be with me in a few days, the money has been taken from my account but I still haven't received it! I've emailed GLT and haven't had any response. For such an expensive company as mentioned by other customers the communication and delivery service is terrible!
3 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Rebecca
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delay with your order and the lack of communication you've encountered. I have checked out our inbox in great depth and I am unable to find any correspondence from you from the email address on your order. Can I please check you have been sending your emails to - info@greatlittletrading.co.uk.
Having said this I can advise you your order is Scheduled for Delivery Today - between : 2:40pm to 4:40pm
Thank you again for your patience
Kind regards
GLTC
I ordered a personalised jewellery box…
I ordered a personalised jewellery box for my great niece baptism, good quality, well made,
Good communication with seller
Very happy
Thank you
15 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Jayne
Thank you so much for your kind words!
We're absolutely delighted to hear that you were happy with the personalised jewellery box for your great niece’s baptism. It means a lot to us to know that you were pleased with the quality and our communication throughout.
Wishing your great niece a beautiful and memorable baptism day, and we hope the jewellery box becomes a cherished keepsake for years to come.
Kind regards
GLTC
Delivery service is not good and no…
Delivery service is not good and no telephone number to contact anyone at GTLC. I asked to be told when delivery is happening / to arrange it but only got an email on the day of delivery and then got told the bed was delivered even though there was no one at the property and delivery included installation. All i have is an email address to follow this up with.
14 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Disappointedmum,
I hope you’re doing well!
I wanted to reach out regarding your recent order and let you know that our customer service advisor has been working hard to keep in touch with you. I see that your bed hasn’t been delivered yet as suggested. This part of your order is a specialised delivery, it does require a booking with you in advance. No delivery will take place until it has been agreed with you. I can see our advisor has explained this process on multiple occasions.
I also noticed that you’re away until the end of the month, and that’s no problem at all! We’re more than happy to hold orders until customers are ready to receive them. Unfortunately, since we weren’t informed of your plans, part of your order was dispatched to our logistics partner, and they left some items at your property while you were away. We take full responsibility for ensuring that orders are not left unattended, especially for your elderly mother to deal with.
We’re currently looking into this situation to make sure we handle it better in the future. Thank you for your patience, and please feel free to reach out if you have any questions or need further assistance!
Kind regards
GLTC
Ordered the star bookcase
Ordered the star bookcase . Unfortunately the first one came damaged which wasn’t the fault of GLTC the box was damaged during delivery.
Contacted GLTC the same day of delivery and Sally (customer care manager) couldn’t have helped enough. I requested the bookcase to be delivered by a certain day and it was delivered on time .
Sally kept me up to date with everything and she was amazing.
The new one arrived all good and it looks great in my little girls bedroom!
11 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Emma
Thank you so much for your lovely review! We're really sorry the first bookcase arrived damaged, but we're thrilled to hear that Sally was able to step in and make things right so quickly.
We’re proud to have her on our team, and it’s wonderful to know she kept you informed and ensured your replacement arrived on time. We're so pleased the new bookcase looks great in your little girl's bedroom—it’s always special to be part of creating a lovely space for little ones!
Thanks again for your kind words and for choosing us.
Kind regards
GLTC
Still awaiting delivery - AVOID!!
Order placed 24th June for a large furniture order - spent over £1000 to be left with a 4 year old with a new bed without a mattress!
The courier (XDP) is horrendous, still awaiting delivery of remaining items and mattress with zero update from GLTC or XDP on when my items will arrive. I get a 'pre-delivery' alert, to then receive another email a few hours later stating that they are unable to deliver today! GLTC can't even tell me when the items will be delivered either!
AVOID this company - after spending so much money, the service received is unacceptable and has left us out of pocket with items still missing and a half built bed!!
24 June 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Hannah
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration and inconvenience you’ve faced with your recent order.
We completely understand how upsetting it must be to have spent a significant amount on a large furniture order, only to be left with missing items and no clear delivery updates—especially when it involves your child’s bed. This is far from the experience we want any of our customers to have.
We’re currently working closely with our courier partner, to resolve these delivery issues and improve communication. That said, I can see delivery has now been made to you on the 8th of June and in 10 working days from the date of ordering however, we are sincerely sorry for the lack of clarity and delays.
Kind regards
GLTC
Would have been nice if the order was…
Would have been nice if the order was delivered. Placed the order on 26th June. Chased customer service as not seeing order being dispatched on 1st July. Finally got notified order is dispatched but they use XDP - a company I have never heard of before and if you look it up, there are a lot of horror stories around this 'worst courier in the country'. Today is 4th July - still no updates since XDP claimed 'they've got it' on the delivery status update on 2nd July. I now have a very disappointed soon-to-be 3 year old who won't get her teepee set up for her birthday. Really wish I'd shopped elsewhere for the teepee as I bought a Plan B present off a retailer website on 2nd July and that toy is currently sitting next to me on 3rd July.
26 June 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Vanessa
Thank you for your honest feedback, and I’m truly sorry to hear about the disappointing experience you’ve had with your order and delivery.
We completely understand how upsetting it must be—especially with your child’s birthday approaching and the teepee being such a special part of the celebration. This is not the experience we want for any of our customers, and we’re genuinely sorry for the delay and lack of communication.
We’re currently reviewing our delivery processes and working closely with XDP to address these issues. Your feedback is incredibly important and will be shared with our team to help improve the service we provide.
I can see a full refund has been issued to you so no further action needs to be made in relation to this order.
Kind regards
GLTC
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