One piece of our parcel arrived damaged, but customer service were quick to offer a full replacement, at great speed. Just what we needed being on a tight deadline. Quality of the products top notch :... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No issues with the website/purchasing/delivery. The actually products, however, were quite disappointing. Flat packed pieces were packaged well, but the MDF has an extremely thin layer of paint. As... See more
My daughter wanted to order something however she lives in the highlands so instead of £3.95 cost for delivery, the delivery jumps to £40!!! We have had to have the items delivered to my house in the... See more
Company replied
Wake up everyone - beautifully made, very reasonably priced toys that will bring joy for many years to come. £15 for a gorgeous breakfast set complete with a toaster that pops up - absolute bargain... See more
Company replied
Company details
- Children's Furniture Store
- Baby Store
- Bed Shop
- Childrens Home
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk
Contact info
32a Albion Street, WF10 1EN, Castleford, United Kingdom
- info@greatlittletrading.co.uk
- www.gltc.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Delivery service is not good and no…
Delivery service is not good and no telephone number to contact anyone at GTLC. I asked to be told when delivery is happening / to arrange it but only got an email on the day of delivery and then got told the bed was delivered even though there was no one at the property and delivery included installation. All i have is an email address to follow this up with.
14 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Disappointedmum,
I hope you’re doing well!
I wanted to reach out regarding your recent order and let you know that our customer service advisor has been working hard to keep in touch with you. I see that your bed hasn’t been delivered yet as suggested. This part of your order is a specialised delivery, it does require a booking with you in advance. No delivery will take place until it has been agreed with you. I can see our advisor has explained this process on multiple occasions.
I also noticed that you’re away until the end of the month, and that’s no problem at all! We’re more than happy to hold orders until customers are ready to receive them. Unfortunately, since we weren’t informed of your plans, part of your order was dispatched to our logistics partner, and they left some items at your property while you were away. We take full responsibility for ensuring that orders are not left unattended, especially for your elderly mother to deal with.
We’re currently looking into this situation to make sure we handle it better in the future. Thank you for your patience, and please feel free to reach out if you have any questions or need further assistance!
Kind regards
GLTC
Ordered the star bookcase
Ordered the star bookcase . Unfortunately the first one came damaged which wasn’t the fault of GLTC the box was damaged during delivery.
Contacted GLTC the same day of delivery and Sally (customer care manager) couldn’t have helped enough. I requested the bookcase to be delivered by a certain day and it was delivered on time .
Sally kept me up to date with everything and she was amazing.
The new one arrived all good and it looks great in my little girls bedroom!
11 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Emma
Thank you so much for your lovely review! We're really sorry the first bookcase arrived damaged, but we're thrilled to hear that Sally was able to step in and make things right so quickly.
We’re proud to have her on our team, and it’s wonderful to know she kept you informed and ensured your replacement arrived on time. We're so pleased the new bookcase looks great in your little girl's bedroom—it’s always special to be part of creating a lovely space for little ones!
Thanks again for your kind words and for choosing us.
Kind regards
GLTC
Still awaiting delivery - AVOID!!
Order placed 24th June for a large furniture order - spent over £1000 to be left with a 4 year old with a new bed without a mattress!
The courier (XDP) is horrendous, still awaiting delivery of remaining items and mattress with zero update from GLTC or XDP on when my items will arrive. I get a 'pre-delivery' alert, to then receive another email a few hours later stating that they are unable to deliver today! GLTC can't even tell me when the items will be delivered either!
AVOID this company - after spending so much money, the service received is unacceptable and has left us out of pocket with items still missing and a half built bed!!
24 June 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Hannah
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration and inconvenience you’ve faced with your recent order.
We completely understand how upsetting it must be to have spent a significant amount on a large furniture order, only to be left with missing items and no clear delivery updates—especially when it involves your child’s bed. This is far from the experience we want any of our customers to have.
We’re currently working closely with our courier partner, to resolve these delivery issues and improve communication. That said, I can see delivery has now been made to you on the 8th of June and in 10 working days from the date of ordering however, we are sincerely sorry for the lack of clarity and delays.
Kind regards
GLTC
Would have been nice if the order was…
Would have been nice if the order was delivered. Placed the order on 26th June. Chased customer service as not seeing order being dispatched on 1st July. Finally got notified order is dispatched but they use XDP - a company I have never heard of before and if you look it up, there are a lot of horror stories around this 'worst courier in the country'. Today is 4th July - still no updates since XDP claimed 'they've got it' on the delivery status update on 2nd July. I now have a very disappointed soon-to-be 3 year old who won't get her teepee set up for her birthday. Really wish I'd shopped elsewhere for the teepee as I bought a Plan B present off a retailer website on 2nd July and that toy is currently sitting next to me on 3rd July.
26 June 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Vanessa
Thank you for your honest feedback, and I’m truly sorry to hear about the disappointing experience you’ve had with your order and delivery.
We completely understand how upsetting it must be—especially with your child’s birthday approaching and the teepee being such a special part of the celebration. This is not the experience we want for any of our customers, and we’re genuinely sorry for the delay and lack of communication.
We’re currently reviewing our delivery processes and working closely with XDP to address these issues. Your feedback is incredibly important and will be shared with our team to help improve the service we provide.
I can see a full refund has been issued to you so no further action needs to be made in relation to this order.
Kind regards
GLTC
Update 2 on The Farm
Second update:
Delighted to say GLTA reached out and apologised for the delay in responding and are sending me a replacement farm.
So pleased to have faith in this company restored as I love their products.
Very happy customer
Update on The farm: Tworoof pieces for the farm started coming apart and a part of the handle broke off after 2 weeks, so it’s not safe for grandbabe to play with it.
I emailed customer services and haven’t received any response in a week.
This is very disappointing.
1 July 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Chrissy
Thank you so much for your kind words and for giving us the opportunity to make things right. We're truly delighted to hear that you're happy with the resolution and that your faith in us has been restored.
It means a lot to know you love our products, and we’re so pleased to have you as a happy customer again. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Kind regards
GLTC
Fantastic Company
I purchased some furniture for my sons bedroom and required assistance from the customer service team. They were extremely helpful, replied super quick and resolved my query instantly and efficiently.
I wouldn't hesitate to recommend GLTC to anyone looking to purchase beautiful furniture ****** 5+ stars!!
26 June 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Donna
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you had such a positive experience with our customer service team and that your son’s new bedroom furniture is everything you hoped for.
It means the world to us to know you’d recommend GLTC, and we’re so grateful for your kind words and 5+ stars! If there’s ever anything else we can help with, we’re just an email away.
Kind regards
GLTC
Excellent customer service and care
Ease of making the order, with excellent customer care. Plus, willing to go that extra mile in order to make sure you are happy and content. Discounts promised are honoured, which is very rare these days... From order to delivery - received in good secure condition. I can't wait to purchase with them again.
9 April 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Marja
Thank you so much for your kind words! We’re absolutely delighted to hear that your experience—from placing your order to receiving it—was smooth and satisfying. It’s wonderful to know our customer care team made a positive impression and that the discounts were honoured just as promised.
We truly appreciate your trust in us and can’t wait to welcome you back for your next purchase. Your support means the world to us!
Kind regards
GLTC
Nice product but not functional for toddler sized books
The product was delivered on time and the quality is good. The book case however is too deep for most of my toddler’s books, so that they disappear and it’s impossible for him to find and pull them out. The ‘shelves’ need to be shallower unless you have only very big books.
17 June 2025
Reply from Great Little Trading Co.
Hi
Thank you so much for your feedback! We're really glad to hear that your order arrived on time and that you're happy with the overall quality of the bookcase.
We’re sorry to hear that the depth of the shelves isn’t quite right for your toddler’s books. That’s really valuable insight, and we completely understand how important it is for little ones to be able to see and reach their books easily. We’ll definitely take your comments into consideration as we continue to improve our designs—especially for products aimed at younger children.
Kind regards
GLTC
Super customer service and so happy with our product
We have recently bought a storage shelf unit and we’re so happy with it! Initially when it was delivered, there was some damage to one of the panels, however after emailing them they sent a new one out quickly and it’s perfect. The customer service from Danielle was superb and she was so helpful! The quality of the item is great and it looks exactly as expected from the images on the website! Would highly recommend this company and I’m sure I’ll be using them again in the future!
15 June 2025
Reply from Great Little Trading Co.
Thank you so much for this wonderful feedback. As a small business this review means so much to us. Best wishes Lisa
Really nice product that fitted what we…
Really nice product that fitted what we were looking for, ordering and delivery very smooth and a reasonable price. Only slight gripe is that having to perfectly line up and drill 4 screws into the wall to hold up a book case is quite tricky for an DIYer, so perhaps hooks with wider holes for the screws or something like that would allow for such amateurish mistakes!
16 June 2025
Reply from Great Little Trading Co.
Thank you so much for the wonderful feedback and also for the feedback on build. We will pass this on to the team. Best wishes Lisa
I am still waiting on delivery after…
I am still waiting on delivery after spending£30 on postage on the 2nd of June on a £140 purchase🤔
12 June 2025
Reply from Great Little Trading Co.
I am so sorry for the delay with your delivery. I can see you had your order shipped to Northern Ireland. Our delivery times to this location are up to 10 working days and your order arrived at 11. We're truly sorry for the delay with your delivery. We trust you are happy with your items now. Best wishes Lisa
Responded very quickly to the order and…
Responded very quickly to the order and to follow-up issue.very satisfied
9 June 2025
Reply from Great Little Trading Co.
Thank you so much for the feedback it's much appreciated. All the best Lisa
Great products and selection
Great products and selection. Good quality and quick delivery
11 June 2025
Reply from Great Little Trading Co.
Thank you for the feedback we're very grateful. Best wishes Lisa
The Any Which Way Shelf
The Any Which Way Shelf arrived on time, packaged well. It came with screws (no raw plugs) and instructions on how to assemble. It is a lovely shelf and well worth the reduced price I paid. The colour is slightly grey when compared to brilliant white. I am very pleased with my purchase.
11 May 2025
Reply from Great Little Trading Co.
Thank you so much for this review, you have just made a small business very happy :-) Best wishes Lisa
My home is full of GLTC items …
My home is full of GLTC items and they are all very long lasting and stylish , most items are going to grow well with my children.
The services is always amazing and items come quickly with no fuss.
11 June 2025
Reply from Great Little Trading Co.
Thank you so much for this review, we're so grateful!
Wonderful wooden book cart
Bought a wooden pull along cat cart for my great niece. Absolutely thrilled with it! It arrived very well packaged and looks fantastic. She's going to love it. Nice option to personalise it too.
It did take about a week to be posted but I was provided with plenty of updates during this time. If I had one gripe, it would be that the postage label was stuck right over the illustration on the box showing what's inside. This is was a present so I needed to remove the postage label, but this took the illustration with it! I needed to print a picture off from the website so it was clear to her parents what was inside.
5 June 2025
Unprompted review
Reply from Great Little Trading Co.
We're happy to hear the toy cart was a success, however we're so sorry that the label ruined the packaging - especially as it was a gift. We will pass this feedback on. Best wishes Lisa
Lovely basket
Lovely basket. Well packaged and timely delivery, very happy with my purchase thank you! 😊
23 May 2025
Reply from Great Little Trading Co.
Thank you so much, we hope you enjoy the basket :-) Best wishes Lisa
Beautifully made book cart
Beautifully made book cart, really easy to put together. My daughters love it, so easy to pull around and use.
7 June 2025
Reply from Great Little Trading Co.
Thank you for the feedback, we're delighted to hear this. Best wishes Lisa
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