Great service, product feels like good quality at a reasonable price. The high st 2 for 1 offers are a con because you just end up with 2 pairs of poor quality glasses. I was a bit nervous about orde... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Glasses Direct
Written by the company
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company

- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk

Get 2 pairs of glasses from £15!
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use website with some great…
Easy to use website with some great styles, affordable and received my glasses within a week..smashing..
Good price arrived quickly exactly what…
Good price arrived quickly exactly what I expected got the fit and lenses spot on
so no send back pleasant transaction would recommend
Good vision with these glasses.
Ordering was easy and the glasses came reasonably quickly. My vision is improved with this new prescription.
I will order another pair.
I'd happily recommend Glasses Diect
Glasses Direct was recommended by my partner, who has enjoyed positive experiences in the past.
After trying a number of frames (which was a straightforward and simple process) I decided which style and colour of glasses I wished to order; my first varifocal glasses for some time.
They arrived ahead of original delivery date and I am quickly adjusting to their use.
I ordered two pairs, to ensure I always have a spare pair available and was able to benefit from the offer on the second pair.
My only slight disappointment with the process was that there didn't seem to be a way of adding the refer-a-friend discount codes to the final order. Maybe I missed something in the ordering process?
I would recommend Glasses Direct to friends and family, and indeed use the service myself in the future.
1st class service
Great fast service
Great fast service, good result at a fair price.
The website offered a free second pair, but I could not get this due to website confusion otherwise I would have given a five star review.
Verifocal purchase
I had 2 trials at home before finally deciding to order - both trial packs were delivered promptly and no problems with the return system. I was worried about putting my order through as I am not familiar with optician’s jargon & measurements, but the process was easy and there was enough information available on the site to reassure me I’d entered all details correctly. The glasses were delivered swiftly, they are some of the best varifocal glasses I’ve had since starting to wear glasses approximately 5 years ago. Would thoroughly recommend.
Easy and straightforward process from…
Easy and straightforward process from order to delivery
Easy to use website and promptly…
Easy to use website and promptly delivered I now have three new pairs of good quality reading glasses to loose !!
Great choice, fantastic value
Great choice, fantastic value with offer codes. Professional review of Prescription and fast delivery.
Took a while to order
Took a while to order, having to sign in for some reason,but order completed quickly,and the glasses are fine.
Good product received- hard to get the…
Good product received- hard to get the offers advertised but glasses very good
Varifocal sunglasses…
I ordered a pair of varifocal sunglasses. Great price and delivery was far quicker than I expected. I'm very pleased with the glasses, great fit and prescription is spot on.
Great selection at affordable prices
Great selection at affordable prices. Also lots of deals and offers, including designer frames. Very quick turnaround and excellent communication.
great value
great value, have always been happy with my glasses and the service is very quick
Great price
Excellent all round
Very pleased with process from start to finish plus the quality of the glasses. Can't comment on long term robustness.
Was particularly impressed with questions they asked after I put my order in to ensure I got the right distance (I wanted them for using computer).
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
