Great service, product feels like good quality at a reasonable price. The high st 2 for 1 offers are a con because you just end up with 2 pairs of poor quality glasses. I was a bit nervous about orde... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection and clear information on details of frames availble at reasonable prices. When delivered my varifocals fit very well and provide better vision than my latest high street opticians pair.... See more
I think the lady announced herself as “Honey”? By name and nature I suspect. The service I enjoyed from her, when she called me to review and confirm my order was exemplary. She was friendly, helpfu... See more
Absolutely love glasses direct. I have purchased several pairs. I need varifocal lenses and there is always some great offers and discounts and much cheap that opticians on the high Street. You need a... See more
Company details
About Glasses Direct
Written by the company
Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company
- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk
Get 2 pairs of glasses from £15!
4.7
Excellent
282K reviews
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Really great service right from start…
Really great service right from start to end glasses arrived in very quick time absolutely brilliant thanks Anthony
2 August 2026
Excellent service and choice of frames
Excellent service easy to use, great communication and fast delivery
2 August 2026
Very easy to use website to place my…
Very easy to use website to place my order, good choices at different price points, very acceptable turnaround time to deliver my two pairs, completely happy with the whole experience, great value for money.
2 August 2026
Speedy delivery
How quickly the glasses were made and delivered. How they fit my face and how the service was good
2 August 2026
Very professional and high quality
Very professional approach and very impressed with speed of supply and quality of the glasses.
1 August 2026
A good experience overall
My glasses arrived very quickly. The lenses are very good quality. The only negative thing I would say was the quality of the frame as they feel a little rough but I guess you get what you pay for.
1 August 2026
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Excellent delivery time
Excellent delivery time. Good choice of glasses, reasonable prices but don't bother with the carpet underlay cases...... a bit naff and bit small for the glasses I purchased.
30 July 2026
Reply from Glasses Direct
Hi Andrew,
Thank you for your feedback, and we’re sorry to hear that the soft case did not meet your expectations and felt too small for your glasses.
Our hard cases are currently only included with selected premium frames, while glasses from the Glasses Direct collection are supplied with a soft case as part of our more environmentally conscious approach.
However, we completely understand your comments regarding the quality and size of the case. We’ll make sure this feedback is shared with the relevant team for future consideration.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
All the best.
Team GD
I am so disappointed
I would love to have given 5 stars as the process was great and I love the glasses - in theory. I took advantage of the 2 for 1 offer and bought the Amy model in both available colours, Sugar Plum and Berry Bright. These frames are a bit peculiar in that they appear to have a double frame - one that the lenses actually fit into and a separate thin coloured one at the front, which join together (supposedly). The plum colour frames were perfect but the berry frames had a gap between the thin red frame and the one the lenses were in, you could clearly see daylight between the two. I sent the faulty ones back for repair/replacement and duly received another pair less than a week later - with the same issue. I honestly don't know how they are missing this, the gap is obvious and unsightly. Also the little joint on the right lens of this replacement pair is crooked and seems not to be screwed in properly, it's almost as though the lens is too big. I note the company policy is only to repair/replace once and if it is still not right a refund is the only option. I feel totally devastated at this. It was the berry colour that I really wanted, I got the plum only because of the 2 for 1 (although somehow I've managed to place the order with the berry as the "free" pair). I don't want a refund - being the 2nd pair it wouldn't amount to much anyway - but I want the berry colour. I'm just so very disappointed, and angry at the apparent lack of quality control at the lab which is totally responsible for the situation I now find myself in.
1 August 2026
Unprompted review
Reply from Glasses Direct
Hi Reverend,
We’re truly sorry that the replacement Berry Bright frame arrived with the same issue. We completely understand how disappointing and frustrating this must be, especially as this was the colour you originally wanted. This is not the quality or experience we want you to receive.
As the same fault has occurred on both the original and replacement pair, we’ll need to report this to our quality team for further investigation. Could you please send us clear photos showing the gap between the frame sections and the issue around the right lens?
Once we receive the photos, we’ll review them with the relevant team and explore the best available option to help you receive the same Berry Bright frame in the correct condition.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
All the best.
Team GD
Great service, products and prices
I used the free trial/try at home service twice so that I knew I would be happy with the frames and the service worked perfectly. The very cheap frames were flimsy and felt cheap so I ordered frames that were £75 before discounts.
When I ordered the sunglasees I was told to expect to get tem within 14 days and they arrived in ess than a week.
Sunglasses with varifocal lens were going to cost me over £200 from Specsavers but I was able to get a very similar frame style and high spec lenses for about £80 plus a few pair of reading glasses. I am recommending Glasses Direct to everyone!
1 August 2026
Quality spectacles at a brilliant price
The process was straightforward, although the first pair of glasses that I received appeared to have the wrong lenses, even the return process was easy to follow and the order trackable. When my replacement spectacles arrived I was delighted with the design, quality, speed of delivery and price!
28 July 2026
Happy customer
Very easy process. Varifocal sunglasses with polarised lenses are brilliant and great value for money.
Will definitely buying from glasses Direct again.
30 July 2026
Great fit and great quality
29 July 2026
First time online purchase
Thought I would have a go at ordering online.It was straight forward with my prescripton details.Just had to navigate the pupil distance measuring tool so called in my son for help.The glasses are great and fit straight away and I saved over £80.00 instead of buying at my opticians.
31 July 2026
After the confusion of having to send a…
After the confusion of having to send a copy of my prescription to them the variety and service was 1st class
29 July 2026
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