Outlined what would happen and kept me informed. Sandra was very personable and professional in what was a very emotional and sad decision for us.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rachel Greig has been an absolute dream for us! Great communication, always updating us and keep us right through the process! Would highly recommend for anyone looking to buy their first property... See more
Company replied
Steven spent time to explain the legal agreement in a way I understood. He liased with HR and kept me informed at every stage.
Company replied
Responsive and prompt when I had any queries, helpful in ensuring everything was prepared for the sale of our property. Would use them again, very happy with service.
Company replied
Company details
Written by the company
A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.
Contact info
29 Rutland Square, EH1 2BW, Edinburgh, United Kingdom
- 0131 516 5354
- info@gilsongray.co.uk
- www.gilsongray.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Rachel Greig
Rachel Greig assisted me with the purchase of my first property. She was attentive, responsive and her emails were always crystal clear. Would highly recommend.
13 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Kara, for taking the time to share your experience with us.
Congratulations on your first property! We’re so pleased to hear that you felt well supported throughout the purchase and that the clear communication and responsive service helped make the process a positive one.
Thank you for your recommendation and for choosing Gilson Gray. We wish you every happiness in your new home.
Kind regards,
Gilson Gray
We have just started using Gilson Gray
We have just started using Gilson Gray, they have been really good, it makes a big difference having responsive and fast solicitors in the current climate.
Brett - Hunters
16 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Brett, for taking the time to share your feedback.
We really appreciate your kind words and are pleased to hear that you’ve had such a positive experience with Gilson Gray so far.
Providing a responsive and efficient service is something we place great importance on, so it’s fantastic to know this has made a difference.
We look forward to continuing to support you and appreciate your trust in Gilson Gray.
Kind regards,
Gilson Gray
Kirsten Dickie done a fantastic job
Kirsten Dickie done a fantastic job in doing all the legal side of my house purchase. Professional,responsive and very kind. Absolutely recommend Gilson gray and Kirsten Dickie, thank you.
16 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Stuart, for your recommendation and for sharing your experience.
Congratulations on your new home! We're pleased that your house purchase was handled with professionalism, responsiveness and kindness, helping to make the legal process a positive experience.
We appreciate your trust in Gilson Gray and hope to have the opportunity to support you again in the future.
Kind regards,
Gilson Gray
Very Disappointing
I wanted to give Gilson Gray time to respond to my complaint and resolve the issues before leaving a review, but several weeks later nothing has been resolved and communication remains as poor as it was during our purchase.
Our experience during our house purchase was extremely disappointing. Communication was poor throughout the transaction, and on completion day we were unable to get hold of our solicitor despite making seven separate attempts to contact them. Important documentation was delayed, causing a knock-on effect across the chain and resulting in us not receiving the keys to our property until after 5pm, despite being advised completion could have taken place much earlier.
We also encountered an issue regarding bedroom furniture that had been discussed and requested prior to completion but was not present in the property. This caused significant stress, as we had already dismantled and disposed of our existing furniture based on the expectation that the agreed items would remain.
Following a formal complaint, it took around two weeks and intervention from our mortgage adviser before we received a phone call. We were told that our calls had not been returned because they did not know who was calling, despite us leaving a voicemail with reception clearly identifying ourselves and requesting a callback.
During that conversation, we were assured that someone would contact us regarding the missing furniture. More than three weeks later, despite making multiple additional calls chasing an update, we are still waiting for the promised callback.
Buying a home should be an exciting milestone, but the lack of communication, delays, and poor handling of our complaint turned it into an unnecessarily stressful experience. We have been patient and given Gilson Gray every opportunity to address our concerns, but unfortunately nothing has been resolved. Based on our experience, I would not recommend Gilson Gray.
29 May 2026
Unprompted review
CHARLOTTE AND HER TEAM WENT ABOVE AND…
CHARLOTTE AND HER TEAM WENT ABOVE AND BEYOND IN MY RECENT PURCHASE OF A FLAT AND THE SELLING OF HOUSE THEY ARE STILL HELPING ME WITH A PROBLEM THAT HAVE SINCE MOVING IN .
22 May 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Mr Poulter, for taking the time to share your feedback.
It means a great deal to know that you felt supported throughout both the sale of your house and the purchase of your flat. We understand that moving doesn't always end on completion day, so we're pleased to hear that you continue to feel supported with any ongoing matters.
Thank you for choosing Gilson Gray. We truly appreciate your kind words and are always here if you need us.
Kind regards,
Gilson Gray
Gilson gray stepped in at the last…
Gilson gray stepped in at the last minute after a slight issue with our mortgage provider. Alan was on hand to help with any issues and the process was as smooth as could be. Thanks again!
26 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Iain, for sharing your experience with us.
We’re pleased that we were able to assist when you needed us most and help keep your property purchase moving forward. We understand how stressful unexpected issues can be, so it’s great to know that the support and guidance you received helped make the process as smooth as possible.
Thank you for choosing Gilson Gray. We hope you enjoy your new home, and if there is anything further we can assist you with, please do not hesitate to get in touch.
Kind regards,
Gilson Gray
Such a professional
Such a professional, thank you so much to Grant from GilsonGray solicitors with the very timely manner in which the house sale was completed.
14 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Jane, for your kind feedback.
We’re so pleased to hear that your house sale was completed promptly and that you received a professional service throughout the process.
Thank you for choosing Gilson Gray. We truly appreciate your recommendation and wish you all the best for the future.
Kind regards,
Gilson Gray
House sale
What proved to be a somewhat difficult sale on completion, Travis was great, he was always available and answered any queries in a professional and timely manner.
Communication flowed throughout the process.
13 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to share your experience with us.
We understand that property sales don't always go exactly to plan, so it's wonderful to know that you felt supported throughout the process. Clear communication and timely advice are something we place great importance on, and we're pleased this helped make your experience a positive one.
Thank you for choosing Gilson Gray. We truly appreciate your feedback and would be pleased to assist you again in the future should you need us.
Kind regards,
Gilson Gray
Absolutely great solicitors ,
Absolutely great solicitors ,, so informative and helpful, All of the staff were so helpful.
Jemima, Maria , Shannon,
Thank you 🤩
10 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Bleu, for your wonderful 5-star review.
It’s great to hear that you found our team so helpful and informative throughout your experience with Gilson Gray. We really appreciate your kind words and are delighted that you received the support you needed.
Thank you for choosing Gilson Gray. We hope to have the opportunity to assist you again in the future.
Kind regards,
Gilson Gray
Excellent service from Sally
Excellent service from Sally.
We recently completed our house sale and couldn't be happier with the service we received from Sally. She was professional, knowledgeable, and supportive throughout the process. Communication was excellent, and every question or concern was dealt with promptly and clearly.
We'd like to thank her for all the work and dedication. We would highly recommend Gilson Gray's services to anyone looking for a reliable and professional solicitor for their property transaction.
Charlotte Broderick
10 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Charlotte, for taking the time to leave such a wonderful 5-star review.
It’s fantastic to hear that your house sale was such a positive experience and that you felt supported throughout the process. We understand how important clear communication and timely advice are during a property transaction, so it’s great to know that your questions were answered promptly and that you felt confident every step of the way.
Thank you for your recommendation and for choosing Gilson Gray. We truly appreciate your kind words and would be pleased to assist you again in the future should you need us.
Kind regards,
Gilson Gray
Steven spent time to explain the legal…
Steven spent time to explain the legal agreement in a way I understood. He liased with HR and kept me informed at every stage.
15 April 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Mrs Williamson, for your kind feedback.
We’re delighted to hear that everything was explained clearly and that you felt informed and supported throughout the process.
Thank you for choosing Gilson Gray. If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
Gilson Gray
Seven Months, Eight Solicitors, Endless Frustration
My experience with Gilson Gray was, without question, the worst customer service I have ever experienced.
What should have been a straightforward purchase of a chain-free new-build property took seven months to complete. There was no chain on either side, yet the process was plagued by delays, poor communication and what appeared to be a complete lack of organisation.
During the transaction I was passed between eight different solicitors. Having to explain my situation over and over again was exhausting, and no one ever seemed to have a full understanding of my case.
Bethan was, by far, the most concerning person I dealt with. Every phone call made it obvious she had little understanding of my property or where the transaction had got to. After supposedly working on my file for four months, she then realised she had been dealing with the wrong property. I was genuinely shocked that such a fundamental mistake could happen. On top of that, I found her rude, dismissive and arrogant whenever I spoke to her. She inspired absolutely no confidence and appeared to have a poor understanding of the legal requirements surrounding my purchase.
Communication throughout the transaction was appalling. I received virtually no proactive updates and had to chase constantly for information, only to receive vague responses or no meaningful update at all. I was left completely in the dark for months, wondering whether anything was actually happening.
The entire experience had a significant impact on my wellbeing. It reduced me to tears on multiple occasions. Buying your first home should be one of the most exciting milestones in your life, but Gilson Gray made it one of the most stressful and upsetting experiences I’ve ever been through.
To add insult to injury, the fees charged for this level of service were outrageous. I genuinely cannot understand how a firm can justify charging such high legal fees while delivering such a poor standard of client care.
I have already advised friends and family members who are currently buying properties not to use Gilson Gray under any circumstances, and I will continue to do so. Based on my experience, I would never trust this firm with another property transaction and cannot recommend them to anyone.
21 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to share your feedback.
We are sorry to hear you were disappointed with your conveyancing experience. We appreciate you taking the time to share your comments and apologise for any frustration you may have experienced.
At Gilson Gray, our clients are at the heart of everything we do. We aim to treat all clients and individuals with professionalism and respect, and we take all feedback seriously.
As we are unable to comment on the details of individual matters in a public forum, we would appreciate the opportunity to look into this matter further. If you wish to pursue your concerns, please refer to our Complaints Policy and contact us directly so we can better understand your situation and address your concerns: https://gilsongray.co.uk/complaints-policy/.
Kind regards,
Gilson Gray
Excellent service and communication…
Excellent service and communication from initial consultation with Deborah through to offer being made from purchaser. Then throughout the legal side of the sale of the property from Kirsten. Highly recommend using the services of Gilson Gray.
10 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for your fantastic 5-star review and recommendation.
It's wonderful to know that you received excellent service and communication throughout every stage of your property sale, from the initial consultation through to the legal completion. Keeping our clients informed and supported from beginning to end is something we place great importance on, so we're pleased this was reflected in your experience.
Thank you for choosing Gilson Gray. We truly appreciate your kind words and would be delighted to assist you again in the future should you need us.
Kind regards,
Gilson Gray
Excellent experience
Working with Alana made a usually stressful situation much easier. She kept me informed every step of the way and always updated me. It was an absolute pleasure working with her and would highly recommend. Thanks Alana
10 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Nat, for your lovely feedback and recommendation.
We’re delighted to hear that you felt informed and supported at every stage of the process and that the regular communication helped make what can often be a stressful situation feel much easier.
We truly appreciate your kind words and thank you for choosing Gilson Gray. We would be pleased to assist you again in the future should you need us.
Best wishes,
Gilson Gray
Gilson Gray England & Scotland
We used Gilson Gray England for selling our home, and then Gilson Gray Scotland for buying our new home in Scotland. Due to the different conveyancing laws it was two separate transactions.
I cant speak highly enough of both our conveyancers at Gilson Gray. Ashley was fantastic in ensuring we met deadlines, exchanged and completed by hard deadlines we had.
Caitlin at Gilson Gray Scotland made the buying process very simple, ensuring everything went without any bumps.
Buying and selling homes is always stressful, even more so when conveyancing processes do not align, but Ashley and Caitlin really did take the stress out of it. They kept me updated at every turn, answered my questions, no matter how silly they were and always came back to me promptly.
I wouldn't hesitate to recommend Gilson Gray to anyone buying or selling a home.
19 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Steven, for taking the time to leave such a detailed and thoughtful review.
Buying and selling across England and Scotland can bring additional complexities, so we’re delighted to hear that both transactions were handled smoothly and that the support you received helped take the stress out of the process. It’s wonderful to know that you were kept informed throughout, your questions were answered promptly and the important deadlines for your sale and purchase were met.
Your recommendation is greatly appreciated, and we are very grateful for your kind words. We wish you every happiness in your new home and would be delighted to assist you again in the future should you need us.
Best wishes,
Gilson Gray
Kirsten Dickie was super helpful
Kirsten Dickie was super helpful, gave good advice and had a friendly approachable manner. My property sale went through within 7 weeks, everything was quick and we had regular communication throughout the process. I really appreciated working with Kirsten.
1 July 2026
Unprompted review
Reply from Gilson Gray LLP
We really appreciate you sharing your experience, Siobhan.
It’s wonderful to hear that your property sale progressed so quickly and that the friendly, approachable service, helpful advice and regular communication made the process such a positive one.
Thank you for choosing Gilson Gray and for your kind feedback. We wish you all the very best for the future.
Best wishes,
Gilson Gray
Quick & efficient - Highly recommend!
Everyone says buying a house (especially your first) is nerve wracking and stressful but Gilson Gray have been so good from the get go, especially Kirsten Dickie. They do have a link to view the progress of the sale but she's kept me in the loop along the way and as a first time buyer, made the process less anxiety inducing. She made reading legal documents super easy, taking all the key points out - basically doing the graft for me. Anytime I've pushed for an update (which was only needed about once because of my own worries) she was extremely quick to get things progressing. Expectations were set & stuck to. Can't thank Kirsten Dickie enough. Whole process was quick & easy, about 6 weeks & I move into my house on Friday! I'd highly recommend. 😊
8 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to share such a fantastic review and recommendation.
Buying your first home is a huge milestone, so we’re delighted to hear that the process felt quick, straightforward and well managed from the very beginning. It’s wonderful to know that the clear communication, regular updates and straightforward explanations helped make everything feel less overwhelming and gave you confidence throughout the process.
We truly appreciate your kind words and are thrilled to hear that everything was completed so efficiently. We hope your move goes smoothly and wish you every happiness in your new home!
Best wishes,
Gilson Gray
Rachel Greig handled my home purchase…
Rachel Greig handled my home purchase with professionalism and care, ensuring the whole process was smooth and efficient
7 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Jack, for your kind feedback.
We’re delighted to hear that your home purchase was handled with professionalism and care, and that the process felt smooth and efficient throughout.
We really appreciate you taking the time to share your experience and thank you for choosing Gilson Gray.
Best wishes,
Gilson Gray
Rachel Greig has been an absolute dream…
Rachel Greig has been an absolute dream for us! Great communication, always updating us and keep us right through the process!
Would highly recommend for anyone looking to buy their first property
3 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Juliette, for taking the time to share your experience with us. We’re delighted to hear that you felt well supported and informed throughout the process of buying your first property.
Clear communication and regular updates can make such a difference during this exciting milestone, so it’s wonderful to know that you felt guided and confident along the way.
Thank you for your recommendation and for choosing Gilson Gray. We wish you every happiness in your new home!
Best wishes,
Gilson Gray
Rachel Greig was extremely helpful…
Rachel Greig was extremely helpful throughout the purchase of my first property. Updates were clearly communicated and she made a stressful process as least stressful as possible.
6 July 2026
Unprompted review
Reply from Gilson Gray LLP
We’re so pleased to hear that your first property purchase was a positive experience, Lucy.
We understand that buying a home can feel stressful, so it’s wonderful to know that the clear communication, regular updates and support you received helped make the process feel much more manageable.
Thank you for choosing Gilson Gray, and we wish you every happiness in your first home.
Best wishes,
Gilson Gray
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