Gilmartins Reviews 

254
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the polite and professional tradespeople who arrive promptly, explain issues clearly, and complete repairs with remarkable efficiency. People frequently mention that work areas are always left spotless and tidy, ensuring a smooth and pleasant experience from start to finish. However, some people mentioned experiencing frustrating communication delays, missed appointments, and long waiting times when trying to reach customer support. Others reported dealing with poor workmanship, uncompleted tasks, and temporary fixes that ultimately failed to resolve the underlying problems properly. A few reviewers also noted that some visits resulted only in assessments rather than actual solutions.

What people talk about most

Service

Reviewers express ambiguous feedback about service, with some customers reporting prompt and professional... See more

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. While... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers praise... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more

Rated 5 out of 5 stars

Ryan was very friendly he was knowledgeable he listened to me explaining the problem and got the job done .he was well equipped experienced and knows what he was doing. Can he be the one to attend if... See more

Rated 5 out of 5 stars

The contractor went above and beyond to resolve our problem, some of the clips has degraded in our shower unit causing a leak, he went and got the required parts and made sure the shower was in safe w... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(254)

234 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I want expecting anyone to come to fix…

I want expecting anyone to come to fix the problem until Friday. Then I got a message to say Gavin was on his way. Wow what a brilliant guy. He fixed the problem straight away ,polite and very respectful.
Thank you so much to Gavin French.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely polite

Lovely polite gentleman that painting my ceiling in bathroom. Also went above and beyond and sorted some pealing paint in my kitchen.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a bath and wash basin replaced by…

I had a bath and wash basin replaced by Gavin French, he was polite, respectful and professional, he let me know each stage of the work and how it was progressing, Gavin also cleaned leaving no mess behind. Thank you Gavin.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Gavin French - helpful

Gavin French was really helpful in explaining everything. He said he will provide a full report summary of what's been fixed. Thank you.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Gavin French

Gavin came out, was here for a while claimed he had fixed the blocked toilet claiming there was a j cloth blocking the toilet. Left assuring everything was fixed, flushed the toilet and has now flooded throughout the ceilings and now is almost falling through. Is a disability household so is vulnerable however the company Gilmartins don’t want to answer the phone and constantly ending the call. NOT a happy customer.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Gavin French

Gavin French, came out to change the lock on my letter box. He did a fantastic job. He was professional, quick and highly efficient. I am very happy with the quality of his work. I highly recommend his carpentry services.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

I carried out several roofing jobs for…

I carried out several roofing jobs for Gilmartins. I repeatedly disputed the payments because the amounts offered did not cover my materials, labour, fuel and travel costs.
Their own paperwork shows one payment of just £14.18.

I complained at the time and was told a manager would contact me. I chased repeatedly but the matter was never resolved.
I have kept the purchase orders, job records and messages showing that I challenged the payments at the time.

7 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look