Gifttree Reviews 

Have been trying to contact you for 2 Months now about an item I sent back to you. I have left phone/text number home phone number Email and have left messages on your phone along with Emails to you and have heard NOTHING!!! Beginning to thing you have No customer service and may even be so sort of Scammer.

Your service needs to be your number one requirement as this will give customers confidence

False advertising!!!
Just received my order today and not the product they advertised or sent me a receipt for just a cheap knock off from Temu.
Very disappointed!
I hope they will refund my money as it wasn't a cheap order

Absolutely shocking!
I brought a product for my daughter's 8 weeks ago, no communication, no response to emails, no response to phone calls AND STILL NO ORDER RECIEVED! Waste of $90!! I would never purchase from this company again, total scam!

Good buy experience

I ordered and paid for a 6 inch chainsaw saw 2 and a half weeks ago, I immediately got my invoice from australia although they say it's 100% NZ owned, have emailed them after 2 week haven't heard anything no correspondence what so ever no dispatch notice or tracking I am beginning to think this is a scam site I spent $112.00
This order arrived tday I haven't tried it out yet, the picture and specifications on the site said it came with 2 batteries, 2 chains, safety glasses, safety gloves, only one battery was with it, which there was a place in the case for the second battery, only one chain came as well no safety glasses or gloves. The saw itself seems pretty flimsy, I would not deal with this site again, it's the first time I've ever had a problem with buying online and I've bought heaps online

I spent $200 on my order, enticed by their claims of being a small family company in NZ with good quality products, so I didn't mind paying the bit extra. It took just over 3 weeks to arrive. Terrible packaging. All 5 of my items are nothing like their picture. The mosquito lamp dosnt even have a power button so it has to stay plugged in constantly potential fire hazard. Very light weight cheap plastic. Even the squashed box it arrived in has a totally different picture of the product inside. It does not lure mosquitos! The next item
was a description of a beautiful hand crafted men's snake ring which spins when you fidget with it, good for anxiety. What I got was completely different, the ring isn't even joined together and certainly does not spin, I saw an identical one to the one i

was sent on Temu for $3, I paid $50 for mine. The spin scrubber is not a synoshi as the picture claims it's a cheap version and can be found on Temu for $10, I paid $40. The gel pad Massager is flimsy and has no gel pad refills, it is not the noodo brand at all but some chinese cheap version it was $30, but on Temu
you can purchase identical pads..a pack of 30 for $9, the device is flimsy, the USB plug was bent on arrival so had to souce my own, it is not a Massager, more of a nerve shock stimulant that actually hurts to use. The ear cleaner device was

about $60 and arrived with instructions only written in Chinese. the attachments are not soft silicone as per description but hard plastic and do not fit the device! There is no suction! There is an identical one ( including the box packaging)
on Temu for $10. I was offered a credit voucher if I packaged everything up and posted it all back to them at my own expense and removed my review! There is a reason I buy online. Appalling business, totally dishonest and misleading, a scam. PLEASE .. WITH SO
MANY NEW ZEALANDERS STRUGGLING FINANCIALLY THIS CHRISTMAS, DO NOT BUY FROM THIS SITE.

i received my delivery today from gift tree 24 days from when i purchased it they have sent cheap chinese substitutes not what i ordered they have never replied to any of my emails requests for details the only details i got was that they took the money via paypal from my bank account paypal seemed to be the only people they talk to and where the only ones who gave me a tracking no which did work and was able track its process to 5 days ago was sitting in X courier depot ready for delivery in the next cycle it was del;ivered by aramax this money they where supposed to be synoshi scrubbers and where for Xmas presents I know what a synoshi scrubber is as i own 2 of them and very good quality qand work well to replace them vis Amazon it will cost an extra $26 ie $82 as the price has gone up but well worth it i bought one from Amazon and it was here within 2 days with no hassles and was advised when it would be deliovered etc do your self a favour BUY FROM SOMON ELSE borders on a slight scam deal thanks Bruce Perth WA

Absolutely a big full on scam!!! Do not buy from this store. I received an item that was nothing like what I ordered, and in fact was used, and severely damaged. I contacted their customer service about it and they blamed it on the NZ post for the damages, obviously not realising I can see the packaging and under the label is a RETURNS company which proves it had been used!! Offered a store credit, no I wanted a full refund cause why would I want to buy something from the store after that experience?! This was a Christmas present I was actually excited to give to my nephew, not anymore!! Then only to realise a few days ago, they have completely scammed a lot of people and myself!!! Do not buy from here and I have reported their business/website

EDIT:
Seeing they have replied to the review to cover their mistake is hilarious, instead of actually emailing me back and explaining themselves. They are missing the whole point, which is what makes me so upset and why they seem like a huge scam, the item that I have received, is a wrong item because it is not the item that I had selected on their website, the item I selected on their website is a 2 in 1 water baseball sprinkler, helicopter one. That item is what was advertised on the website. The item i received? Is a fire hydrant water sprinkler, with only one feature. That is actually not pictured on their website.
Don’t try to blame other sources for your scam, like blaming NZ post for the damages of the packaging, when I received the package it was severely damaged, and not in a way NZ post could’ve possibly done it, it was used because the tape was so worn as if it’s been opened numerous times and there was actually stickers on the actual box that it was sourced from china. On the postage packaging, the address was “Returns Centre, Auckland”. My address label was also covering someone else’s returns label.
So coming on here replying to the review because it’s public, instead of reaching out to me via email? Because you want more people to buy from your site? You should consider your customer service, think about what you are saying, and what your advertising etc if someone asks for their money back, they absolutely have every right to want their money back after receiving something they had not brought with their own money.
You can say all you want that the item was delivered and it’s great quality blah blah, and I have an attitude etc. The fact is, you had sent out the wrong item, brought from china, had been used/damaged, and you can’t even compensate for that, instead just ignore your customers, and try every avenue to blame other sources instead of taking accountability and apologising. What could’ve you done better?
Advertised the item, and have an option for customers to select which one they wanted. Better communication with customers, replying to their emails with appropriate responses, I.e not offering a store credit when they ask for a full refund. Better packaging to protect the item from being further damaged. Taking accountability when mistakes were made, instead of putting blame on “heavy advertisement” from other companies, or NZ post.

Then you wouldn’t seem like a huge scam, and a genuine company that is “selling handcrafted, high quality items”. And also, just to add too, you guys only ever responded to me once, so I have not been “ignoring” your responses (plural) because I haven’t heard back from you at all since the first response of an email that was entirely blaming NZ post instead of actually addressing my concerns, and offering me store credit, which is not at all what I had requested. I also did reply back wanting to do the returns process like you had suggested with a full refund, haven’t heard back at all since?????
I gave you an option to send me the correct item that I had selected, or a full refund. You couldn’t either because in your eyes, you sent something so it’s been sent/delivered, and it’s NZ posts and amazons fault that it wasn’t what I expected????? Yes, I could’ve brought it from Amazon which is a well known website, not a scam, and also very good at their customer service, but I decided to buy from your website, thinking it’s “supporting a NZ business” (turns out your an international business like Temu).
Next time I will buy from Amazon instead, because at least they do refunds, package their products carefully, advertise their products properly too. And this is how you lose customers.

From an annoyed, disappointed customer that has been ignored for weeks, (no wonder why the attitude!). Do better, Gift tree.

SCAM!!! DONT REPLY TO MESSAGES. 1 STAR IS TOO MUCH. CLAIM TO BE AN NZ COMPANY BUT ARE IN CHINA EVERYTHING IS FAKE. THE POSITIVE FEED BACK HERE MUST BE FROM THEIR FRIENDS AS YOU CAN SEE, PLENTY OF GENUINE PEOPLE HAVE BEEN RIPPED OFF

If there was an option of no star then would have given that.

Worst experience ever. They delivered wrong item and upon trying to contact them on this. No response at all. Tried disputing the charges on Afterpay and they responded to it saying correct item provided. So stupid people. They call themselves business but it’s a rip off business. I hope you guyz go to hell for ripping off people like this and not responded back at all. Still no contact or refund.

Do not purchase anything from this website !!

I wish I had read these reviews before purchasing. Carbon copy experience. Absolute blatant false advertising of products. I even emailed to confirm if the listing was correct before purchasing. Only email they replied to was to confirm that the item and description was correct as pictured. The actual item was not as pictured, a different brand and inferior in quality. Non responsive to emails, call and texts. I have reported this matter to the Commerce Commission. Please do not buy from them.

Do not buy from this company! Absolute blatant false advertising of products. They have branded quality products advertised on their NZ based website. In reality they order crap from china that is no where near the product you thought you were getting. I personally will be making a complaint to the Commerce Commission as should anyone else that gets scammed like this. This is false advertising, which I am sure they are well aware of. Total disregard for the laws in this country. Edit: I have since received a refund through the 'Chargeback' system via my bank, turns out not many people know about this protection so am posting here for others in the same predicament. Hope this helps.

Scam no emails received at all after purchase , no response to my emails , just a bunch of no hopers taking money with no results .

Don’t be like me and be FOOLED by the “good” reviews on Trustpilot.
I paid $100 for 2 small “Luvlink” lamps. Luvlink lamps are bought for families that are separated by long distance and the lamp lights up when the other one is touched. Unfortunately Gifttree sent me 2 cheap basic touch lamps from China that do nothing of the sort. They look nothing like the photos and don’t link up.
I bought these as a sentimental gift for Christmas presents for my parents to communicate with their long distance grandchildren across the globe. Unfortunately, such an expense for me to spend $100 on 2 rip off lamps means that I cannot afford to repurchase the correct lamps from a reputable retailer.
I have emailed this “family brand” multiple times and heard nothing back. They are impossible to get hold of despite advertising as a “family company”. That is not true as it is just all cheap stuff sent from China. I am extremely disappointed and urge anybody to AVOID this absolute awful fake company!

I did not recieve the product I ordered. After they specifically said on the website it couldn't be sourced anywhere else but their site. I ordered cupids hypnosis and instead I got some cheap watered down knock off. I am very disappointed especially with how much I had paid for it I will never shop with these people again

Selling fake stuff. I bought a Cupid perfume and received a cheap copy with a label of gifttree…will never buy any product from these guys again.
I would gone for 0 star rating if I can.
Don’t buy anything from them…

Very professional and splendid company. Highly valuable products. A must for online shopping seekers!!

We are the supplier of lots of different gel guns and water guns for GiftTree they always order the best products and most expensive ones we have as they demand lots of quality

I had a horrible, upsetting experience with Gift Tree NZ. They sold me a product they didn't have in stock, have never sold, and (which I found out later), they can't even legally sell in NZ. In the process of trying to resolve it I was sworn at and threatened.

After weeks I eventually got a refund but not without being called a b-word first and being threatened with legal action. I have everything in writing.

After weeks of trying to contact them multiple times, when they eventually replied weeks later, I got a lot of excuses. Of their apparently 20 staff no-one but the one person who was away could apparently do the refund, even after weeks following the order.

I offered to keep waiting to get the product (when I thought they actually had the product / could get it), but also said I'd be happy with a refund. After more excuses the refund came through weeks later.

There was no need to swear at me or threaten me. I stayed civil and polite throughout. I hope my review helps others from going through the same experience I did, just horrible.

Edited below only, no change made above to the original review, in reply to the store's reply:

This store's reply is a perfect example of the treatment I received, except worded far mor epolitely than what they sent me.

I requested the plant as my preference, or a refund if the plant could not be supplied.

I did not refuse a refund, I reiterated my preference to receive the plant if they could source it and said I was more than happy to wait longer. At the time I believed they were just out of stock, hence asking when it might be available again.

I did not know this company never stocked the plant. I didn't know it was never in NZ and it was not legal to sell in NZ. That's why I asked. They first said it was legal, and that they never sell plants that aren't legal to sell, then later admitted it wasn't, which was after I said MPI would know if they weren't sure (which wasn't a threat, that's what MPI is there for).

So this was never a matter of a product selling out.

Then instead of taking the product off their website, they just increased the price. I was happy to pay more if it was just a pricing error which I offered to do. I genuinely just wanted the plant.

I'm a freelance writer, including writing about plants. I never said anything about writing about their business in the news.

I did ask if the plant was legally in NZ because I had mentioned the plant itself in a recent article, which would have needed a retraction if it weren't here legally, as I explained to them at the time. It was important to me that I didn't accidentally mislead anyone about the plant being in NZ.

However, at no stage did I threaten legal action or to write anything negative about their company. I stayed polite throughout. I never swore at them either, as they did to me.

I simply want to let others know about my experience. That's what this reviews website is for. Everything I've shared is a factual account of what happened to me.

If someone chooses to buy from this company knowing my experience, and now seeing the proof in your response, that's up to them.