Gifttree Reviews 

142
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast shipping and secure packaging that keeps items safe during transit. Many people note that the products they received match online descriptions and are crafted with great care. However, some reviewers were not happy with receiving incorrect items, wrong designs, or unexpected alternatives instead of what they originally purchased. A few other people also felt that customer communication and delivery times needed serious improvement when issues with missing parts or delays occurred. Furthermore, a small group of customers mentioned receiving items in poor condition or experiencing frustrating disputes.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a high level of disagreement. While many... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a split opinion. Many reviewers... See more

Order

Clients share ambiguous opinions on order, reflecting varied experiences ranging from smooth transactions to... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that orders often arrive much... See more

Website

Consumers find website to be ambiguous, reporting mixed experiences regarding functionality and product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on the 14 November received 20th November super happy with product and excellent fast service and I'm in the North island!

Rated 5 out of 5 stars

Must say, I was pleasantly suprised. I found Gift Tree on line and needed a few pieces of Jade. Had no idea what I was going to get -- but everything was high quality ... the best quality. Very hap... See more

Rated 5 out of 5 stars

Quick sale, shipping was fast. Great communication and was really happy with my item , 5 stars

Rated 5 out of 5 stars

Best company in the world , just very happy with their service also overall the product that they sent me is pretty good I am using my wireless speakers everyday I had some issues last time I bought... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(142)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience!!

I had a very good experience on this website it was user friendly and products are as advertised simply would use them again

11 August 2025
Unprompted review
Rated 5 out of 5 stars

This company is absolutely wonderful in…

This company is absolutely wonderful in terms of quality for the products...products are not found on temu or ali express but only found in GiftTree there some wholesale food products and was able to purchase 25k of flour delivered within few days ..highly suggest to use these people

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
I had a fantastic experience with Gift Tree NZ .The gifts are beautifully presented and thoughtfully curated. Everything feels personal and unique. The customer service was excellent, and the delivery was fast and reliable. I highly recommend it to anyone looking for special gifts in New Zeland

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Good choice of products and really fair…

Good choice of products and really fair prices !

Buying directly from Gifttree has been a very seamless experience, I like the fact that we can buy diverse products with fair prices.

It was very easy to find the The Wiggles Party for my children's birthday and the delivery was not too long, although it could be a bit faster !

Would recommend it to anyone interested in children products!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience

I bought a lovely plant from here, it arrived with no issues and pretty fast actually. I’ll definitely be buying more soon!

1 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered an item that is advertised as…

I ordered an item that is advertised as a upgraded version to another product. I also emailed their support to confirm if that was the case, and they confirmed. I did not received the add on, so unfortunately spent extra money for nothing and could've got the basic version. On top of these, they refused to answer my emails with related responses, and have blocked me due to "not being paid enough to continue going back and forth with me" even after falsely advertising a product and its upgraded, more expensive version. 5 days later the gift i bought as a birthday present broke, and even if i wanted to contact them for a refund, i couldn't do so. DO NOT TRUST THEM AT ALL! Please save your hard earned money, and do your own research on the product via Google, and see if you can see it for cheaper prices, while reading reviews on it via Amazon if available. They aren't a small NewZealand company, so dont feel like your helping them out, as they mostly just ordered from China, Temu and Aliexpress, at much cheaper prices than what they are charging you. All they do is take the photos, and descriptions, and copy and paste, while also charging 2x to 10x the price they have spent ordering for you.
A major red flag is that on their website, under reviews, they have the option to read about " is gift tree a scam". That in its self just shows how many issues other poor people have faced when trying to buy gifts for themselves, or friends and family.

They also recently sent me an email talking about this review.
" If you change your review to a positive one and send us your bank account number, we will issue a full refund. Alternatively, we can refund the money to the same card you used, provided you agree not to harm us further or make false claims. It’s simple — you get your money back in exchange for updating your review. If you continue to attack us, you will only waste your time and money — money that could already be back in your account, ready for shopping on TEMU. Thank you for your understanding and cooperation."

Best regards,

Customer Service Team
GiftTree

DO YOURSELF A FAVOR AND DONT GET SCAMMED BY THIS HORRIBLE UNSELFISH BUSINESS.

22 May 2025
Unprompted review
Gifttree logo

Reply from Gifttree

Gabriel Coleman's 1-star review is full of lies. Let me correct the facts:
1. We did respond to you — but you were extremely rude to our support team.
2. You never provided proof of an "upgraded version." The product description clearly stated what was included in the package. You didn't read it properly, then falsely claimed the item was missing.
3. We don't have to tolerate constant complaints over a small amount of money. If you think this job is so easy, you're welcome to try dealing with customers like yourself.
4. We blocked you because you kept creating issues — not because of false advertising. There was no false advertising on our site.
5. If customers find products cheaper elsewhere, they are free to buy there. That's not your concern. By your logic, you would tell someone not to shop at a boutique but to go to a warehouse instead — just because they sell similar products for less.
6. Everyone knows about Temu and AliExpress. If customers choose not to buy from them, that's their decision. The difference is that those platforms often sell customer data and credit card information to hackers. We don't do that.
7. We are NOT a big company. You call us one, but we make around $200k in revenue — Temu makes $20 billion. We employ single mothers. Have you ever worked a real job? Do you know what it's like to pay bills, or sometimes struggle to cover courier costs, or deal with lost or stolen packages that are outside our control?
8. When orders are stolen from someone's doorstep (outside our terms and conditions), customers still leave us bad reviews — even though it's not our fault.

Rated 5 out of 5 stars

Happy Customer

There are not enough words to express how grateful and how much I appreciate the customer service and support I have received from Gift Tree.
In today’s environment it’s very hard to come across any business which genuinely cares so much towards their customers - it’s almost non existence! Once the deal is done , no body wants to know you but when you become a gift tree customer, you are becoming gift tree family.
I will always support and encourage others to give a try and see the top notch service you will receive. Great work- Gift Tree :) happy customer

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Even since I found this website

Even since I found this website, online shopping has become so much easier and more enjoyable. The platform is user - friendly , and very easy to navigate . The shipping was faster than I expected . The product arrive in good condition . Good communication and problem solving . Thank guys

19 April 2025
Unprompted review

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