Giftcards.com Reviews 16,153

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 642 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the platform easy to use, appreciating the straightforward process for sending virtual gift cards and navigating the website without issues. People often highlight the wide selection of gift cards available and the convenience of ordering, with many using the service for various occasions. The ability to personalize cards and the quick, seamless purchasing process are also frequently praised by users. However, some customers also noted issues with payment processing, experiencing errors with credit cards and difficulties with the website's payment system. There are also reports of the system changing recipient information, leading to gift cards being sent to the wrong person, and difficulties redeeming certain gift cards. A few other people also expressed concerns about the website's clarity, as well as concerns regarding security and confusion about different gift card platforms.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers appreciate the convenience of e-gift cards... See more

User experience

Consumers find the user experience to be positive, often describing the process as simple, straightforward,... See more

Website

Customers had ambiguous experiences with the website, with many praising its user-friendliness, reliability,... See more

Payment

Users describe ambiguous interactions with payment, with some finding the process quick and easy for... See more

Order

People report ambiguous experiences with order, with some finding the process easy and convenient for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I thought i would get the e card immediately. It gives me anxiety to spend that money and not get the card information generated right away especially in a space where scams are so popular.

Company replied

Rated 5 out of 5 stars

I'll clarify more on this review. I've had an pleasant experience with this company! Navigation is a huge thing for me so navigating their website finding a preferred virtual gift card without any... See more

Company replied

Rated 5 out of 5 stars

I love using this platform. It's been by far the best and now only e-gift card provider for me, primarily because not only is it user friendly but dependable and reliable,

Company replied

Rated 5 out of 5 stars

Quick registration, which was optional, so if you would prefer to continue as a guest, you can. Different types of gift cards with subtle features that can make a big difference. Never knew certain of... See more

Company replied


Company details

  1. Gift Shop
  2. Hobby Store

Written by the company

Since 2002, Giftcards.com has been America's longest-running trusted online gift card destination, backed by over 16,000 verified reviews, the Gift Safe Pledge, and 450+ brands including Visa, Mastercard, One4all, all available for fast and secure delivery.


Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very user friendly site.

9 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Kathleen,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We are happy to hear that you found our site very user friendly, as making the gift card experience simple and convenient is important to us. We truly appreciate your support and look forward to serving you again in the future.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

First time using this service it was…

First time using this service it was quick and easy

9 May 2025
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Michael,

Thank you for taking the time to share your experience with us. We are delighted to hear that your first time using Giftcards.com was quick and easy. Providing a smooth and convenient experience is always our goal, and we truly appreciate your 5-star review. We look forward to serving you again in the future.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

User friendly

9 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hi there,

Thank you for taking the time to share your 5-star experience on Trustpilot. We are happy to hear that you found our platform user friendly, as creating an easy and smooth experience is very important to us. We truly appreciate your feedback and your support, and we look forward to assisting you again in the future.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

This is a excellent way to send gift…

This is a excellent way to send gift cards fast to family and friends across the country for any occasion

9 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Monique,

Thank you so much for your 5-star review. We are thrilled to hear that Giftcards.com made it easy and fast for you to send gift cards to family and friends across the country. We truly appreciate you taking the time to share your experience, and we are glad we could help you celebrate any occasion with a convenient gifting solution. We look forward to serving you again soon.

Regards,
Maurice V.
Giftcards.com

Rated 1 out of 5 stars

Shipping and tracking are horrible

Shipping and tracking are horrible.

There is no one to talk to about your order.

No updates on order

9 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Diana,

We are sorry to hear about your experience and appreciate you sharing this feedback. We understand how frustrating it can be to have concerns about shipping, tracking updates, and communication regarding your order. To help us locate your order and assist further, please check your email for a message from noreply.notifications@trustpilot.com and reply with the requested information. Once received, our team will be happy to look into this for you and provide an update as quickly as possible.

Regards,
Maurice V.
Giftcards.com

**UPDATE FROM GIFTCARDS.COM 05/12/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Giftcards.com

Rated 5 out of 5 stars

I ABSOLUTELY love giftcards.com

I ABSOLUTELY love giftcards.com! Not only is it safe and secure, but easy and convenient. It is my go to for last minute, but thoughtful gifts and I do not know what I would do without it!

8 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hi there,

Thank you so much for the amazing 5 star review. We are thrilled to hear that GiftCards.com is your go to solution for safe, secure, and convenient gifting, especially when you need something last minute but meaningful. Knowing that our platform makes gifting easier and more enjoyable for you truly means a lot to our team. We appreciate your trust and loyalty and look forward to continuing to be part of your special moments.

Regards,
Maurice V.
Giftcards.com

Rated 4 out of 5 stars

Easy-to-use and reliable

Easy-to-use and reliable

8 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Judith,

Thank you for taking the time to share your feedback with us. We are glad to hear that you found Giftcards.com easy to use and reliable, as those are exactly the experiences we strive to provide every customer. Your 4-star rating means a lot to our team, and we truly appreciate your support. If there is ever anything we can do to make your experience even better, please do not hesitate to let us know.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

This is a quick and easy process

This is a quick and easy process! You can select virtual or physical gift card, allowing you an instantaneous gift for the last minute.

8 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hi Tammy,

Thank you so much for the 5-star review and for choosing Giftcards.com! We are thrilled to hear that you found the process quick and easy, and that the flexibility of virtual or physical gift cards helped with your last-minute gifting needs. We truly appreciate your feedback and look forward to helping you make gifting simple again soon.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

I have been using Gift Cards for the…

I have been using Gift Cards for the past 4 years. Easy to order and easy to create personalized gift cards. Would recommend to anyone!

8 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello there,

Thank you so much for your wonderful five star review and for being a loyal Giftcards.com customer for the past four years. We are thrilled to hear that you find our ordering process simple and enjoy creating personalized gift cards, as ease and flexibility are very important to us. Your recommendation truly means a lot, and we appreciate you taking the time to share your experience with others. We look forward to continuing to support your gifting needs for many more years to come.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Easy to use

Easy to use, Can customize my cards.

8 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Ann,

Thank you so much for the 5-star review. We are happy to hear that you found our site easy to use and enjoyed being able to customize your cards. Creating a smooth and flexible experience is very important to us, and your feedback lets us know we are on the right track. We truly appreciate your support and hope to help you again soon.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Handy Site

Great site! Very much needed and appreciated.

7 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Rebecca,

Thank you so much for the 5-star review and for sharing your kind feedback! We are glad to hear that you found Giftcards.com helpful and easy to use, and we truly appreciate you taking the time to let us know. Your support means a lot to our team, and we look forward to continuing to provide a great experience whenever you need gift cards in the future.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Its convenient when I forget my care at…

Its convenient when I forget my care at home

7 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Josh,

Thank you for your 5‑star review! We’re happy to hear that our service is convenient for you, especially when you forget your card at home. Making gifting easy and accessible whenever you need it is exactly what we aim for. We truly appreciate your feedback and look forward to supporting you again!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

The experience was great!

The experience was great! It was quick to find the gift card I was looking forward and the overall checkout process was a breeze! Can't wait to use them again!

7 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Kristin,

Thank you so much for sharing your great experience with us! We’re thrilled to hear that finding the right gift card was quick and easy, and that the checkout process was smooth and hassle‑free. It means a lot to know we met your expectations, and we can’t wait to welcome you back to Giftcards.com again in the future.

Warm regards,
Josh R.
Giftcards.com

Rated 4 out of 5 stars

Best page to buy presents for my love…

Best page to buy presents for my love ones.

6 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Rocio,

Thank you for your kind words and for choosing Giftcards.com for your gift needs. We’re so happy to hear that you find our site a great place to buy presents for your loved ones—it’s exactly what we aim for. We truly appreciate your feedback and your support, and we look forward to helping you find the perfect gift again soon.

Warm regards,
Josh R.
Giftcards.com

Rated 1 out of 5 stars

declined my card with no warning and…

declined my card with no warning and kept my money temporarily as the say but i needed the gift card i was purchasing now

6 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello there,

Thank you for taking the time to share your experience. We understand how frustrating it can be when a card is declined without warning, especially when the gift card was needed right away and funds were temporarily held. To help us securely locate your order and further assist, please look for an email from noreply.notifications@trustpilot.com and reply directly to it with the requested details. Once we have that information, our team will be happy to review what happened and work toward a resolution.

Regards,
Maurice V.
Giftcards.com

**UPDATE FROM GIFTCARDS.COM 05/12/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.

Maurice V.
Giftcards.com

Rated 1 out of 5 stars

Do not use this website...

I would say this website is very misleading. I got my giftcard and the website on the back was GiftCardMall.com and when I search that website. GiftCards.com came up and even had the tagline GiftCardMall is now GiftCards.com. This was false. GiftCardMall.com still exisits and now my giftcard is compromised. A purchase was made on my giftcard only after using this website. I had only used it at a Walmart which did not compromise my card. This website did after I checked the balance remaining after my Walmart purchase. I don't know how to report this website but everyone should beware of using it since it is falsly advertising that the legitimate website is no longer active.

5 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hi Eliizabeth,

Thank you for taking the time to share your experience. We understand how concerning it is to believe your gift card may have been compromised, especially after using it to check the balance online. GiftCards.com takes security and transparency very seriously, and we would like the opportunity to review this situation further. To proceed, please check your email for a message from noreply.notifications@trustpilot.com and reply directly to that email with the requested details so our support team can securely gather your information and assist you accordingly.

Regards,
Maurice V.
Giftcards.com

**UPDATE FROM GIFTCARDS.COM 05/07/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Giftcards.com

Rated 1 out of 5 stars

Give people accurate information

Give people accurate information. Your gift cards say you can add them to digital wallets but when I tried to it doesn't work.

6 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello there,

Thank you for your feedback and for sharing your experience. We are sorry for the frustration caused when attempting to add your gift card to a digital wallet, and we understand how disappointing that can be when the feature does not work as expected. We want to review the details of your specific card and provide accurate assistance. Please check your email for a message from **noreply.notifications@trustpilot.com** and reply with the requested information so we can further assist you.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Easy process, great options!

Nice options for adding images, easy process, great to be able to pay with a credit card!

6 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Cindy,

Thank you so much for the 5-star review and for sharing your experience with us! We are glad to hear you enjoyed the image customization options, found the process easy, and appreciated being able to pay with a credit card. Making gifting simple, flexible, and enjoyable is always our goal, and your feedback lets us know we are on the right track. We truly appreciate you choosing Giftcards.com and hope to help you again soon.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

I like being able to make transfers

I like being able to make transfers

5 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Terrell,

Thank you for the great review! We’re happy to hear that you enjoy being able to make transfers—convenience and flexibility are important to us, and it’s great to know this feature is working well for you. We appreciate you taking the time to share your experience and for choosing Giftcards.com.

Warm regards,
Josh R.
Giftcards.com

Rated 3 out of 5 stars

It was fast and easy

It was fast and easy, but there was no way to leave a message for the recipient.

5 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Margin,

Thank you for sharing your feedback with us—we’re glad to hear the ordering process was fast and easy. We understand, however, how disappointing it can be not to have the option to include a personal message for the recipient, as that can be an important part of giving a gift. Your comment is appreciated and helps us identify areas where we can improve the experience, and we’ll be sure to share this feedback with our team as we continue to enhance our services.

Warm regards,
Josh R.
Giftcards.com

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