ghdhair.com Reviews 

66,178
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,926 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the professional styling tools leave hair wonderfully smooth, shiny, and manageable with minimal effort. People also appreciate the remarkably quick shipping times, helpful customer assistance, and the user-friendly website navigation when placing their orders online. Some reviewers were not happy with troublesome delivery delays, missing tracking details, and packages failing to arrive at the correct address. A few other people also felt that certain devices felt plasticky, lacked durability, or experienced unexpected performance troubles and heating concerns during regular use.

What people talk about most

Product

Consumers find product to be ambiguous, with some reviewers praising the fast heating, smooth glide, and... See more

Delivery service

People report ambiguous experiences with delivery_service, as feedback on shipping varies significantly. Many... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the performance and... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very smooth... See more

Service

Customers had ambiguous experiences with service, reflecting both strong dissatisfaction and praise. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more

Company replied

Rated 3 out of 5 stars

Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more

Company replied

Rated 5 out of 5 stars

GHD always my go to straightener. I have used them for many years now. Recently gone to a short pixie cut and my original straighteners were just too big so purchased the ghd mini straightener which a... See more

Company replied

Rated 5 out of 5 stars

i was considering buying the ghd Sculpt straightener but needed more information as to whether it would benefit me more than my current Chronos model. I actually emailed them 2 separate times and t... See more


Company details

  1. Electronics Store
  2. Hair Product Store

Written by the company

In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.

ghdhair.com

Written by the company

Free next day delivery
To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
Behind ghd
We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.

Contact info

3.8

Great

TrustScore 4 out of 5

66K reviews

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Asks customers to review

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3.8

All reviews

(66,178)

3,519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible experience

Terrible experience as I ordered the new Sculpt product for next day delivery. The item was then never delivered as EVRi kept delivering to the wrong address and sending photographs or random buildings. It took me a few days to get this resolved but Rachel helped me in the end.

16 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

We are sorry to hear of your recent experience and unforeseen delay with the courier.

We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you. 

ghd Customer Service.

Rated 3 out of 5 stars

Bought as a present for fiancee in…

Bought as a present for fiancee in September ain't have it to her to use but getting tired of constant requests for review so filling this out to stop them

7 July 2026
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Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

Your feedback is appreciated and will be shared with the relevant departments. 

ghd Customer Service.

Rated 1 out of 5 stars

I haven’t received my product

I haven’t received my product

16 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

We are sorry to hear of your recent experience.

We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you. 

ghd Customer Service.

Rated 5 out of 5 stars

My order supposed to be delivered on…

My order supposed to be delivered on the 15th of July,in the beginning I was disappointed as a regular customer but Serah helped me and send me a new hair straightener. Today I’ll go to collect my new order. Thank you

6 July 2026
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Reply from ghdhair.com

Thank you for your feedback. I am very sorry for the delay of your order. I can see you have been in contact with our customer support team since early last week and they were able to process a new order for you which has since been delivered. Wishing you good hair days form here on out.

Rated 5 out of 5 stars

I made two phone calls and spoke to two of your female coleges. They were vdery helpfuland very clear on the information that they gave me, knew what they were talking and were not pushy.

I made two phone calls and spoke to two of your female colleges, they were very helpful and very clear on the information that they gave me and knew what they were talking about and not pushy. Thank You.

15 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for taking the time to leave a review.

Customer satisfaction is one of our highest priorities. We appreciate you sharing your experience and recognising our colleagues’ effort, we’ll be sure to pass along your kind words.

ghd Customer Service.

Rated 5 out of 5 stars

New straighteners

These are so much better than my old ones
Delivered so quickly
And a dream to use

15 July 2026
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Reply from ghdhair.com

Hello,

We truly appreciate you taking time to leave a review. Customer satisfaction is one of our highest priorities and we are pleased to hear you had a positive experience.

We look forward to seeing you on ghdhair.com again soon.

ghd Customer Service.

Rated 5 out of 5 stars

Great straighter

15 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you very much for sharing your review with us. We truly value your feedback.

ghd Customer Service.

Rated 5 out of 5 stars

GHD's are brilliant

GHD's are brilliant. Fast to heat up and can see the improvement from my last ones

14 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you very much for sharing your review with us. We truly value your feedback.

ghd Customer Service.

Rated 5 out of 5 stars
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for taking the time to leave a review.

Customer satisfaction is one of our highest priorities. We appreciate you sharing your experience and recognising our colleagues’ effort, we’ll be sure to pass along your kind words.

ghd Customer Service.

Rated 5 out of 5 stars

Excellent product and extremely delighted

Excellent product. Highly delighted. Easy to order on website. Delivery was spot on and next day delivery. Would highly recommend.

15 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

We truly appreciate you taking time to leave a review. Customer satisfaction is one of our highest priorities and we are pleased to hear you had a positive experience.

We look forward to seeing you on ghdhair.com again soon.

ghd Customer Service.

Rated 5 out of 5 stars

GHD always my go to straightener

GHD always my go to straightener. I have used them for many years now. Recently gone to a short pixie cut and my original straighteners were just too big so purchased the ghd mini straightener which are perfect. I would not choose any other brand. Highly recommended.

15 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for your feedback.

We’re delighted to know that our products are helping you enjoy good hair days!

ghd Customer Service.

Rated 5 out of 5 stars

Very good experience

Very good experience, excellent company and item

14 July 2026
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Reply from ghdhair.com

Hello,

Thank you very much for sharing your review with us. We truly value your feedback.

ghd Customer Service.

Rated 5 out of 5 stars

I have been wanting a new GHD for years…

I have been wanting a new GHD for years ( I’ve bought second hand ones always ) I love my pink straitener so much and the little bag is gorgeous .. I’ve tried lots of brands but always come back to GHD love it Thsnk you

5 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for your feedback.

We’re delighted to know that our products are helping you enjoy good hair days!

ghd Customer Service.

Rated 5 out of 5 stars

Straightener and Blow dryer

Very fast shipping and packing was great. Attention to details of booking is top level love it and reliable

5 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thanks for your recent purchase.

We’re happy to hear that you were satisfied with the speed of our dispatch and delivery. Providing a reliable and efficient service is important to us.

ghd Customer Service.

Rated 5 out of 5 stars

No other straighteners can match

Easy to navigate website and ordering with a good guide to the best suited straighteners. Quick delivery and payment option of Klarna a bonus! I didn't realise how outdated my old straighteners were until my new ones arrived, game changer! Love the pink and the cause.

5 July 2026
Rated 5 out of 5 stars

Amazing

Received my new hair dryer the other day & wow it’s amazing. Took half the time to dry my hair & it was so shiny. 100% recommend this.

14 July 2026

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