GDK UK Reviews 

Unbelievable bad 👎 experience with just opened GDK in Crawley... one order for 3 of us was divided in 3 . After 15 min waiting one part was ready... not even hot just warm after another 5 min another part and after asking very rude staff what about my part I was told they are not trained to go to kitchen and will get my Boss Box ASAP... 5 min later I get it...cold...really cold... I was in few GDK in UK and Europe but this one was one of my worst experiences in any food place i ever been...

I visited German Donner in Sutton Coldfield today, the food was lovely, but what really stood out was the kindness of a staff member around 4pm. I had been upset earlier, and he quietly placed some extra tissues in front of me without saying a word, showing genuine empathy. Small gestures like this are rare, and it made a big difference. Great food is even better when the staff are thoughtful and compassionate.

Delivery turned up late and cold with missing item, also not the first time this has happened.
The Delivery driver did not seem to care and was talking on his phone to a friend
I use this store a lot and do still want to use it,but the last several experiences has put me off somewhat.
Mark

14/11/25 @ 19:31:48. Code: 348614. GDK Gallions Reach has put me off ever buying from them or GDK again. First of all, the staff looked lifeless (as if they couldn't be bothered to be there), then the Order (mixed meat) was missing the chicken. The salad was dismal and didn't taste fresh and to top it off, the first bite of the meat tasted like Quorn meat and not real meat. As I'd already left the premises (take-away), when I got home and looked at the food again, I chucked it because I couldn't risk being ill. Suggestion: Do better with staff and food quality.

Good staff, kind and smart

Crap experience delivery driver was a moron.
Took my order for a 45 mins bike ride around the town. Turned up stone cold. No refund available. Crap company

Worst doner kebab I’ve ever had!
Tasteless, dry as cardboard and souless service.
It felt like Mac Donald’s.
Tried it out of curiosity but will never dine again. Sticking to my local Turkish kebab!

Wouldnt feed it to a stray dog

Amazing customer service. Store supervisor was really helpful. Food was delicious (and a great portion size).

Really enjoyed!

So, In my tight financial situation, I placed an order over the GDK app with location in Reading, RG1 1EP, all charges made successfully with delivery notes added for some clarity.

GDK as they would engaged the services of uberEATS delivery, a nightmare of a pool of individuals who do not understand English enough to read the location and get to the location. I spent a good time describing to this delivery individual with a clear landmark (The ROSEATE hotel), but dude still couldn't figure despite waiting at the main entrance into the Forbury Gardens park where I was. I was stood at the gate and attempts to reach him subsequently failed.

I rang the delivery complaint number, provided order details and I got told that I can neither get my order nor a refund because the delivery attempt was made. What a night time robbery by GDK, Uber Eats delivery personnel involved.

I went further to ring GDK directly about my order and got told it was already dispatched that a 3rd party's problem. I asked what happens if the delivery attempt failed, would the order be returned or not? The lady hung up the call on me!

It should be noted that this order was fully paid for, delivery fees was charged, so was service fee charged, yet I didn't receive my order, neither did I get refund for my order ( assuming the delivery fees charged was non refundable).

Is there something I am missing here? I have been put into even more distress tonight where I have to go on working without food having come a distance of about 2hrs from home to work in Reading. I wonder how many people experience this daily?

GDK! Why?

Never tried a GDK so thought was the night and asked for Chicken kebab with extra chilli.
When I walked in the (empty) shop, it looked like a kebab shop with the meat slowly rotating against the grills as usual.
Took it back to my hotel room, carefully opened it, it didn't smell like a kebab.
Started eating it and after a few bites decided it wasn't a kebab.
The meat was just mush, not even a hint of chilli!
I just don't get it. These things are aweful!
I put it the the bin after just three bites!

I recently visited the German Doner Kebab Uxbridge branch and had a very unpleasant experience.
I ordered the Original Kebab at the counter because there was a queue for the self-checkout. I paid around £11.50 (I can’t remember the exact amount). As soon as I paid, I was surprised at the price because I remembered it being cheaper on the screen deals.

I asked the colleague at the till why it was more expensive. She told me, “It’s a deal offer, that’s why.”
When I asked what the difference was, she said the deal comes with doughnuts. That made me even more frustrated because I realised I had just paid £2 more for the same meal – without any free doughnuts!

When I questioned this, she laughed and said, “Because you didn’t say deal.”
That makes absolutely no sense – she even asked if I wanted it as a meal but never mentioned that there was a deal option or that it would save money. A good colleague should have informed the customer instead of keeping quiet and letting me overpay.

Feeling tricked, I submitted a formal complaint (ticket number 537057377) explaining everything in detail.
Unfortunately, no one ever contacted me personally about it – not the branch manager, not customer service. The only response I received was a £5 voucher by email, which honestly felt like a generic reply rather than any real effort to fix the issue.

This is not about the £2 or the voucher – it’s about honesty and how customers are treated. The whole situation made me feel ignored and fooled, and it shows a lack of proper training and care. Both the manager and the checkout colleague clearly need refresher training on customer communication and fairness.

I expected much better from a brand like German Doner Kebab. If this is how they deal with unhappy customers, it’s very disappointing.

Tuba Customer service was good, I enjoyed the food!

Place is amazing. Just avoid Just Eat!

So ive not had a quesadilla since leaving america in August and you know they do it properly over there. Ordered from branch in Chadwell heath. Good chicken nicely seasoned , decent portion but there was not a good even distribution of the jalapeños or onion! having staff that know how to put together meals is CRUCIAL. No complementary sauce yet i spent £10 on that alone, come on. The tortilla was not fused together, it was falling apart; NOT QUESADILLAS STYLE. Not sure why i thought the german dough balls would be freshly Made… heated up they tasted better. overall 5/10 on my first purchase.

I visited the GDK in Watford on the Parade!

Food served cold!
Spring Rolls were so cremated that I put them in an Urn to keep as a memorandum!

Asked the lady behind the till if they had a toilet and I may as well been poking her in the eye because the response was shocking!

Love the donner boxes and order usually 1-3 times per week from Newcastle city center branch on Uber Eats as addicted to them but last couple months 90% orders came missing trio of dips for donner box (simply ruins the food having no garlic and spicy sauces) and various other items wrong or missing from orders. Gotten very sloppy and I ended up Calling the store who are very dismissive and do nothing about issues. Also on last order paid for exta mix and barely got any meat. Great value for money if order uber eats on buy ome get one free which is on constantly

Food is quick and delicious and restaurant is a lovely atmosphere!