Big Bus Tours Paris Reviews 4,130

I booked a 2-day tour directly with the operator. The first day was basically a bust since the weather was really bad. I wrote to customer service and asked them if they would give me a partial credit or a voucher and I received an automated e-mail stating that someone would answer me within a day. There was no answer. The next day I attempted to get on the bus at the Notre Dame stop but there was no stop to be found since there is a lot of construction and rebuilding going on at that site. There was no notification on the operator website and no alternative bus stop information so the second day was a total bust as well. I again wrote to customer service and got the same automated reply. No service and no contact. I USED TO BE a regular customer. No more. Poor service = lost customers.

AWFUL EXPERIENCE IN PARIS. We had two terrible experiences with this company. First, we booked the hop on hop off Paris bus for one day, then had an emergency that required us to change the date. I contacted the company immediately letting them know. I then received a message to activate the tickets, so I did. Later, they sent me another message saying that since I activated the tickets, I could not change the date or get a refund!! I decided to re-book for the day we needed and to try to resolve the refund issue separately. On the day of our tour, we went to the closest pick up spot only to find it was closed. We messaged the company (no answer), and then called and were told we'd have to WALK to the next stop to get the bus. We did. Once we got on, we were told that the stop where we wanted to get off was closed, and that we had to get off one stop earlier and WALK to our destination. Awful bus tour service and awful customer service. We are 100% dissatisfied and DO NOT RECOMMEND.

Myself and the group of my friends visited Paris this April. We have decided to take a tour of Paris on Big Bus, but when we reviewed the company web site, we changed our mind and took the tour with the other provider. The reason is Big Bus does not provide audio guide in Russian what is widely spoken in the world. We voted with our money for other similar company, what provides audio guide in Russian.

Used big bus yesterday in Paris.
We had some really old buses that you couldn't see a thing from downstairs.
Never been able to have a seat at the top as all the buses were packed.
End of buses were 6pm and not communicated at all. Only found out when getting in

Misleading advertising of tours (eg optional river tour wit no option given (?)), slow customer service with after-sales queries, unsafe travel with tourists standing through tour due to lack of seats and no safety guidance give

Two people, $95. Only 10 stops, of which 2 are skipped due to construction. Audio is boring, nothing shared that’s unusual or interesting, simply facts, and quite brief. The “filler” segments for when you sit in traffic are on a loop; we listened to the same thing 4x. Having done HOHO in Chicago and Philadelphia, I was expecting something more engaging.

The bus although expensive for what it is, was pleasant enough although I wouldn't recommend getting on and off regularly as you will not find a seat on top. Sitting inside really sux, you don't see anything.

Paris is a ridiculously busy tourist place so DO NOT book the river cruise unless you can get there early or you don't mind queuing for hours. Rather book a river cruise where you can select a time.

The information on the website does not align with the responses provided when you lodge a complaint. They seem to lack good customer service, and the waiting times are excessively long.

Booked the tour for the day. We started at the eiffel tower and needed to return there. It was about 430 when we boarded to make our way back but at 5pm the bus driver stopped and said they were done for the day and made everyone get off. He just dumped us. I am not familiar with Paris and it was dark so it was very upsetting. We had to get an uber back to our starting point which took 40 minutes and cost about $50. I would never use this company again. This is absolutely terrible to strand people. Especially when they advertise that their buses run until 8pm and it was only 5! Use a different company that will care about your welfare.

Another good experience with Big Bus Paris. Buses came regularly and we had no problems hopping on and off throughout the day. We also had a nice experience on the river boat. Although cold the weather was dry and sunny so was sad that many buses were not open top.

We had tickets for the Big Bu in Paris for Tuesday September 26,2023. We were going to get on at the d’Orsay stop #4 at approximately 10:30 am. The first 2 busses were completely full. Finally got onto the third bus over 45 minutes later. It was difficult to find the right language. The information on the points of interest were good.

The worst hop on hop off in the world.
Never never never on time. Generally about 30 to 45 mins late. Very few busses and therefore packed and no seats to listen to audio.
Some drivers are so uppish and rude, gets off and talks to people.

Such a waste of a day in Paris.
Wasted majority of.the day waiting for the bus.
We saw other busses from different companies running regularly and more frequently and with people seated.
Will never take big bus again ever!!

Very poor service. They dont allow kids stroller entry from back eventhough there is not enough space for stroller from front gate of bus.

Very aggressive driver, who threatened me, my 3 kids (2 months old, 4yo and 8 yo) and my 65 yo mother.
The bus driver stopped the bus in the middle of the Concorde, went up on the deck looking for me and started to yell at me while my 2mo in the baby carrier on my lap. In addition to leaving the bus without driver in the middle of a busy street, the lack of respect and agressivity of this driver was extremely stressful for me, my kids and my mother.
All of this situation was triggered by mistake in the “grand palais bus stop” where a note was hung informing that this stop was closed and replaced by a stop in front of Le Petit Palais.
We raised 2 claims on their website but no follow up from Big Bus tour.
Very disappointing and stressful experience.
Trip taken in August 2023 in Paris. Bus plate and time of the incident available if anyone from Big Bus Management cares to follow up.

We payed $118 for a bus and boat tour for 2 people. It was such a bad experience. We got to the first stop so we could get on the bus, and the line was so long that people were trying to cancel there tickets. The busses are supposed to come ever 7-15 minutes and that was not the case at all. We decided to walk to another location after waiting for a bus for over 30 minutes. Once we went back later in the day the busses were better and we had a good time.
We went to do the boat tour that we payed for. What they don't tell you is that you need to go to the other side of town to get tickets at a place that closes early. Why they can not use the same tickets from the bus or the one on our phones make 0 sense. The website did not say anything about the different tickets. The communication and information on the website is not good. I would not recommend for the price.

Not sure how to sum it up but a big waste of time. Buses take forever to get to location and when they get there, way to many people trying to get on. So it's almost faster in some cases to just walk from one location then take this. Save your money...Want to add more, we looked at the website to get our cruise ride and the directions tell you to go to stop 8, however, fails to mention you have to go back to stop 2 in order to collect cruise ticket. Waste of money.

Amazing tour i was really nervous of using the public transport so this was a excellent way to see Paris and the sights . I would definitely recommend waiting for the top deck. We had to wait for 3 buses to come before we could go on the top deck. But it was 100% worth the wait the veiws are spectacular. You get really close to the Eiffel tower Arc de Triomphe . We didnt hop off and on but choose to stay on the bus. But lot of people do we was quite happy to sit on the bus and take in the views. Highly recommended the Big Bus company

Terrible, no stop announcements, our stop missed completely. Compared to Hop on zHop off in Barcelona, second rate. Maybe another one in Paris is better.

at 18;00 we were at stop #10 Opera Garnier waiting for the bus. When bus arrived driver told us that he was done for the day. He actually asked people that were at the bus to get down and when asked if additional buses were coming simply said “I dot know “ and just left!!! Since we did not know status of additional buses we had to take a taxi back to the hotel and did not finished our tour. Driver was very rude and should have been able to provide information and not leave customers stranded!

Yesterday my day trip to Paris was ruined thanks to lack of proper communication by Big Bus tours. I had booked a day ticket plus a boat tour for 5 persons - at a cost of over 250 euros and upon arriving in Paris we headed directly towards the pontoon from where the boat leaves. I had the qr code for all the family. After finding our way from gare du Nord to the place where the boats are berted. I show my qr code to the ticket controller and he asked me to go and get a printed out ticket from a big bus kiosk. We follow the instructions and queue at a big bus kiosk close by. When we got to the guichet the lady told us that we had to get our bus tickets printed first before we could use the boat and we could do this by going to the office at the foot of the Eiffel tower in champ de mars. Bear in mind that i was walking with two 80 year old parents and two young children - this is why i had planned the whole day trip based on using on big bus and their boat services. We walk around and try to check on Internet for a precise address. No clear information. Finally at the other end of champ de mars we see a bus of big bus tours and we walk towards it. We arrive there exhausted and the driver tells me that he could not read well the qr code and could only see the tickets of the boat. He said we needed to go to the main office to sort it - which was close by. Finally he agreed to give us a lift till there - it was close to opera garnier - not at all so close by. The whole morning was gone. We get our printed out tickets finally in the early afternoon but soon we have to take our return train back. I explained this at the main office and the man serving us didn't seem to care. What a shame!