Georges CamerasReviews 

I ordered a RavenEye wireless link for my Ronin gimbal from Georges Sydney online site on 20th December 2022 and I didn't see anything stating that the item was not in stock and that it wasn't ready to ship.
They took my money and close to 2 months later I was still waiting for news of it's arrival.
After contacting them again on the 13th of February asking for a delivery date or a refund they offered me a refund which they said would be 5 to 8 days....waiting....waiting....until I contacted them again on the 13th of March asking where the refund was. Finally 24 hours later it appears in my bank account.

I was looking for Canon Binoculars 18 x 50 IS. I saw them on Georges site and they appeared to be available. I chatted with Bonni online on their site who confirmed they were in stock, last pair. Bonni forwarded an invoice immediately and I paid it quickly with express postage. I received the binoculars about 48hrs later, 900km away. Thats great service and also ecstatic with the binoculars, which were out of stock pretty much everywhere else.

It will sound like an advert but always good service, prices and range. I have ordered a couple of items for business use. On the one occasion they didn't have stock for the item I wanted, a customer rep suggested a replacement which worked out to be a much better product and price. Customer service are responsive despite being busy and invoicing was done quickly and efficiently. Good stuff.

Wish I had read the reviews before placing an order at this place.

I needed a replacement DJI RC which I could have ordered directly from DJI itself, however it said the shipping would take 5 - 7 days via DHL from the US. Georges had it listed in Australia, so ordered through them instead. It has now been over 15 days and still hasn't shipped ! They won't respond to the current status of the order.

Seems like their business model advertise products on their website without actually having the stock, take peoples money, then buy from the wholesaler and ship it to you weeks later.

SHOP ELSEWHERE

I ordered a $1000+ lens from George’s with the necessity of having the product within a certain timeframe. Here’s how things went down
- I paid the money, and paid for express shipping, as the item was listed on the website with a delivery estimate of 1-4 days
- 5 days later, no lens and no contact from George’s (money taken, though)
- I send an email to customer service to enquire, it gets ignored
- 6 days from order, I send another email and receive a response saying that they didn’t have the item in stock, but we’re waiting on canon to send it to them as they ordered it for me. NOT what I asked for, but a recurring theme in most reviews (so, perhaps a business model to do this)
- I am graciously told that the express shipping amount will be credited to my account for my next purchase. Not refunded, credited. Because when a business lies to you the first time you use them, you’ll definitely be back right?
- I write back immediately and say I want a refund as it was now past the date I needed the item for, and I would not have made a purchase if I’d been supplied with the information that it was out of stock.
- 7 days from purchase, email ignored, sent a follow up
- 8 days from purchase, email ignored, sent a follow up
- 9 days from purchase, that email ignored too, sent a follow up
- 10 days from purchase, no response since I asked for my refund.

It’s a clear breach of ACCC payment without intent to supply. I encourage others who have this issue to follow up the ACCC regarding George’s because, to me, it seems like having no stock but not telling the potential customer this is a recurring theme for a long time now, which indicates the business is aware of this but not addressing it.

The fact I’ve been ignored made it so much worse. It could have been handled so easy with basic customer service. Instead, I’m feeling ripped off and unheard.

I’ll never deal with George’s and I encourage others to consider competitors.

Excellent customer service and sales. Order over 5+ cameras over the last years and only add really positive experiences. I would definitely recommend this company, especially if you are in sydney.