GEMPORIA Reviews 

19,989
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, including unique jewelry, often highlighting their appealing designs and affordable prices, which make luxury items accessible. The delivery service is frequently noted for being fast, reliable, and well-packaged, while the staff are commended for their friendly and informative approach. However, some customers noted that certain items did not fully meet their expectations regarding appearance or quality, citing concerns about gemstone cutting, color, or inadequate packaging. A few also mentioned a perception of declining value or feeling certain products were overpriced.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Staff

Customers consistently report positive experiences with staff, describing them as amazing, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(19,989)

1,822 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I should like to congratulate Gemporia…

I should like to congratulate Gemporia on their
exemplary staff. They are always very pleasant
and helpful, especially the young lady who helped
me yesterday to set up my new debit card. Thank you

Brenda Bonser

30 June 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Brenda,

Thank you for your review.

We're delighted to hear about the excellent service you've received from our team. It's wonderful to know that the advisor who assisted you with setting up your new debit card was so pleasant and helpful. We'll be sure to pass your kind comments on.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great service

Great service. Well packaged items and arrives on time.

6 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We're delighted to hear that your items arrived on time and were well packaged. It's wonderful to know that you were happy with the service you received.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I have been shopping with Gemporia…

I have been shopping with Gemporia since 2010.
I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond rings,Argyle diamonds,Canadian-South African etc and now have an extensive collection.I have also bought different Spinels .various emeralds and many other gems. My latest purcahase is a solitare Csarite.I love them all-thanks for making this possible

Eleanor

29 June 2026
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Reply from GEMPORIA

Hi Eleanor,

Thank you for your review.

We’re so pleased to hear about your wonderful journey with us since 2010 and that you’ve been able to build such a fantastic collection of jewellery, gemstones, and other products. It’s lovely to know that our split pay option has helped you enjoy pieces you may not otherwise have been able to purchase, including your beautiful diamond rings and gemstone collections.

We truly appreciate your loyalty and support over the years, and we’re delighted that your latest Csarite solitaire has been another piece to treasure. We hope you continue to enjoy your collection for many more years to come.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Very fast service

Very fast service

30 June 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re delighted to hear that you were pleased with our fast service. We always aim to provide an efficient and reliable experience for our customers, and we appreciate you taking the time to share your feedback.

We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Bery good quality.Delivered quickly and very well…

Delivered quickly and very well packaged. The item is very good quantity. Communication from the sales team arrived after the product was delivered. This has happened several times lately.

6 July 2026
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Reply from GEMPORIA

Hi Marilyn,

Thank you for your review.

We're pleased to hear that your order arrived quickly, was well packaged, and that you're happy with the quality of your purchase.

We're sorry to hear that the communication from our sales team arrived after your delivery, and we appreciate you bringing this to our attention. We'll be sure to share your feedback with the relevant team, as we understand how important timely updates are.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Ordered online

Ordered online which is quick and very easy takes about a minute. The site is easy to navigate

30 June 2026
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Reply from GEMPORIA

Hi Rosemary,

Thank you for your review.

We're so pleased to hear that you found ordering online quick and easy and that you found our website simple to navigate. We always aim to make shopping with us as straightforward as possible.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great jewellery

Great jewellery design

29 June 2026
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Reply from GEMPORIA

Hi Claire,

Thank you for your review.

We're delighted to hear that you love our jewellery designs. It's wonderful to know our pieces have made such a positive impression.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

A professional and reliable company to…

A professional and reliable company to deal with and my goto door jewellery. They offer jewellery of exceptional quality at amazing value. What's not to love.

6 July 2026
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Reply from GEMPORIA

Hi Steven,

Thank you for your review.

We're delighted to hear that you consider us your go-to destination for jewellery. It's wonderful to know that you've been pleased with the quality of our pieces and the value we offer.

We truly appreciate your continued support and kind words. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful gems

9 June 2026
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Reply from GEMPORIA

Hi Kamaljeet,

Thank you for your review.

We’re delighted to hear that you’re pleased with your beautiful gemstones. We hope you continue to enjoy wearing them for years to come.

We truly appreciate your support, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

i am always impressed with the customer…

i am always impressed with the customer service i recieve when ordering over the phone . my goods are beautiful and as i mostly order gem stone jewelry i now have a collection i could only have through gemporia . their business model means that i can actually have diamond pieces i couldn never afford elsewhere . thank you all x

3 July 2026
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Reply from GEMPORIA

Hi Suzanne,

Thank you for your review.

We’re delighted to hear how impressed you are with the customer service you receive when ordering over the phone. It’s wonderful to know that you’ve built such a beautiful jewellery collection with us and that our business model has enabled you to own diamond pieces that might otherwise have been out of reach.

Your kind words and continued support mean a great deal to us, and we’ll be sure to share your lovely comments with the team.

We hope you continue to enjoy your jewellery, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great service

Always great service helpful staff. Items are well priced.

26 June 2026
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Reply from GEMPORIA

Hello Joyce,

Thank you for your feedback.

We're so pleased to hear that you consistently receive great service from our helpful staff and find our items well-priced.

Kindest Regards,
Gemporia

Rated 5 out of 5 stars

Fabulous jewellery

Fabulous jewellery, prices and service

26 June 2026
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Reply from GEMPORIA

Hi Janet,

Thank you for your review.

We’re so pleased to hear that you’re happy with our jewellery, prices, and service. Your kind words mean a lot, and we hope you continue to enjoy shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Simply the best!

Lovely jewellery, household, health and even makeup products at affordable prices without compromise on quality. Proactive, helpful and professional with a human at the end of the phone when needed.

27 June 2026
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Reply from GEMPORIA

Hi Maria,

Thank you for your review.

We’re so pleased to hear that you’re happy with the quality and value of our jewellery and wider product range. It’s also wonderful to know that you’ve had such a positive experience with our customer service team and appreciate the support they provide.

We truly appreciate your kind words and support. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Easy to order and product is better in…

Easy to order and product is better in the flesh. Delivery was quick.

26 June 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Gavin,

Thank you for your review.

We’re so pleased to hear that you found the ordering process easy and that your purchase looked even better in person. It’s also great to know that your order arrived quickly.

We appreciate your support and hope you continue to enjoy your purchase. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I love purchasing from this unique…

I love purchasing from this unique company. From ordering to delivery, communication is excellent. Safe delivery. 30 day money back guarantee 💯 6 months warranty on purchases. Customer support. Presenters friendly, informative and entertaining. Wise range of products, not just genuine gemstone jewellery, always precious metals too. They are ahead of the game with their designs, products and trends. I can't praise this company enough 🙌👌👏👍❤️😘🥰

17 May 2026
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Reply from GEMPORIA

Hi Stephanie,

Thank you for your review.

We’re so pleased to hear that you continue to enjoy shopping with us and that you've had such a positive experience from ordering through to delivery. It’s wonderful to know that you value our customer service, presenters, product range, and unique jewellery designs.

We truly appreciate your kind words and continued support, and we’ll be sure to pass your lovely comments on to the team.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Always helpful

2 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of customer service our team have provided, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, great service always totally reliable

1 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear that you find our ordering process so easy to use, and we do hope that you are happy with your purchases.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

As always Gemporia meets my…

As always Gemporia meets my expectations with their products their presentation and the knowledge of the items being offered for sale.

1 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of service our team have provided, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Anahi ametrine pendant, beautiful!

My wife already had an Anahi ametrine pendant that I bought her some years ago from your good selves, but she lost it, and was absolutely devastated by the loss, because it was her favourite piece. The new one, though not quite the same, is beautiful, and she is over the moon with it. Like all the pieces we have bought from Emporia, they never fail to impress.

2 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your lovely review.

We are really pleased to hear how happy your Wife is with your Anahi Ametrine pendant gift.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Always a great experience

Always a great experience, highly recommend.

22 May 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your lovely review.

We are really pleased to hear how happy you are with your purchases and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

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