GEMPORIA Reviews 

19,997
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,906 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of high-quality products and their excellent affordability, making luxury accessible. Many consumers appreciate the efficient and prompt delivery service, often noting items are well-packaged. Reviewers frequently commend the staff for their friendly, informative, and helpful approach, contributing to a positive shopping experience. However, some customers noted that certain items did not always meet expectations, citing concerns about product quality like items breaking or stones being lost, or differences in appearance from online representations. A few people also felt packaging could be inconsistent, with some items arriving poorly packed or not in the expected presentation. Some reviewers also mentioned issues with delivery logistics, such as difficulties with collection points or unexpected delivery charges for separate orders.

What people talk about most

Product

Clients share positive opinions on product quality and variety, often praising the beautiful designs and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the impressive... See more

Price

Customers had positive experiences with price, consistently finding products to be brilliant, affordable, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Staff

People report positive experiences with staff, consistently describing them as amazing, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, t... See more

Company replied

Rated 5 out of 5 stars

This wonderful company has been my favourite for the most amazing jewellery. Every single item has been of the highest quality. The prices are brilliant and affordable. I haven't just bought for mys... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(19,997)

1,831 reviews in the last 12 months

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Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Vashti,

Thank you for your review.

We're so pleased to hear that you're happy with our jewellery and gemstones. Your kind words and support mean so much to us.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 4 out of 5 stars

Ordering was easy

Easily ordered off the website. Delivered when they said it would be, the items I bought were lovely and a good price.

5 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Kerris,

Thank you for your review.

We're delighted to hear that you found our website easy to use, your order arrived when expected, and that you're pleased with your purchases and the value they offered.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Excellent service and the item is just…

Excellent service and the item is just beautiful!

17 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Lesley,

Thank you for your review.

We're delighted to hear that you received excellent service and that you're so pleased with your beautiful item. It's wonderful to know we met your expectations.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Everything i have ordered has been…

Everything i have ordered has been exactly as shown on the shows. Quick delivery , and well packed to protect items.also not forgetting your presenters who,do a smashing job.thank you

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Shirley,

Thank you for your review.

We're delighted to hear that your orders have arrived quickly, well packaged, and exactly as you expected. It's also wonderful to know that you've enjoyed our presentations, and we'll be sure to pass your kind comments on to the team.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Dreamy Makeup By Visage!

Bought some lovely makeup from Visage... wonderful colours and goes on like a dream. Thanks for the wonderful presentation and production of excellent products. Prompt delivery too!

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Samantha,

Thank you for your review.

We're delighted to hear that you're so pleased with your Visage makeup and that you love the colours and how beautifully it applies. It's also wonderful to know you enjoyed the presentation of the products and that your order arrived promptly.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Gemporia always delivers a wonderful…

Gemporia always delivers a wonderful experience right up until you recieve your parcel. Every day is like Christmas upon unveiling your stunning jewellery!! Can't praise Gemporia enough!! Thanks guys. Teen xx🧡🥰❤️

16 July 2026
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Reply from GEMPORIA

Hi Teen,

Thank you for your review.

We're absolutely delighted to hear that every delivery feels like Christmas and that you're so pleased with your jewellery. Your lovely comments truly mean a lot to us, and we're thrilled we've been able to provide you with such a wonderful shopping experience.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Only but my jewellery from you

Your staff are all ways polite and never stear us wrong about the jewellery we are about to purchase. No one should be afraid to buy from you. Received my items in 4 days after purchase. Thank you.

16 July 2026
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Reply from GEMPORIA

Hi Mary,

Thank you for your review.

We're so pleased to hear that you've had such a positive experience with our team. It's wonderful to know that you find our staff polite and helpful, and that your order arrived promptly. We also really appreciate your kind recommendation and your trust in us.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

The quality of the items was very poor

The quality of the items was very poor, not at all the quality of the items I purchased some time ago. I
Was very disappointed and will not be purchasing any more from Gemporia.

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Lee Ann,

Thank you for your review.

We're very sorry to hear that your recent purchases didn't meet the standard you've come to expect from us. We understand how disappointing this must be, particularly as you've previously been happy with the quality of our jewellery.

Your feedback is very important to us, and we'll ensure your comments are shared with our team. Please remember that our jewellery is covered by a 30-day money-back guarantee, so if the items weren't right for you, you're welcome to return them for a full refund.

We're sorry for the disappointment caused, and if there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Purchased a ring for my daughter it…

Purchased a ring for my daughter it arrived looking just like the video on my laptop beautiful my daughter inlaw loves it I would definitely purchase from this company again and highly recommend them

1 July 2026
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Reply from GEMPORIA

Hi Angela,

Thank you for your review.

We're so pleased to hear that the ring arrived just as you expected and that your daughter-in-law loves it. It's wonderful to know you had such a positive experience and that you would happily shop with us again and recommend us to others.

We truly appreciate your support, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Pretty ring but very tiny

The 1/2 ct diamond ring I received is pretty, but, it does not look like 1/2ct. The ring is very light and the stones are tiny. I am keeping it, as it is pretty, but pretty small which is a bumma.

16 July 2026
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Reply from GEMPORIA

Hi Lucy,

Thank you for your review.

We're pleased to hear that you think your diamond ring is pretty. However, we're sorry to hear that it appeared smaller and lighter than you were expecting.

Although we're glad you've decided to keep and enjoy your ring, we really appreciate your feedback and will pass your comments on to our team for consideration. If you ever have any questions about the size or specifications of a piece before purchasing, our team will always be happy to help.

If there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

The most cheap looking and disgusting…

The most cheap looking and disgusting products i have ever seen. These hosts on TV must be high and which morons buy this crap

16 July 2026
Unprompted review
GEMPORIA logo

Reply from GEMPORIA

Hi Sash,

Thank you for taking the time to leave your feedback.

We're sorry to hear that our products and presentations didn't meet your expectations. We understand that everyone has different tastes, and we appreciate you sharing your opinion.

We're always looking to improve, and your comments will be passed on to the relevant team for consideration.

If there's anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great experience

Good selection of items, quick delivery and no fuss returns

8 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Yuliana,

Thank you for your review.

We're so pleased to hear that you're happy with our wide selection of jewellery, quick delivery, and hassle-free returns service. It's wonderful to know you've had such a positive shopping experience with us.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I bought a beautful limited addition…

I bought a beautful limited addition Montana sapphire ring in a 50% off sale which was fantastic, my ring was delivered within a matter of days. Fit correctly & although I was expecting the stones to be slightly darker, I still love it!
I have purchase from Gemporia many times over the years & the products & their service remains to a high standard. I would highly recommend

8 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Lisa,

Thank you for your review.

We're delighted to hear that you're so pleased with your limited edition Montana sapphire ring and that you were able to take advantage of our sale. It's wonderful to know your order arrived quickly and that the ring fits perfectly. While we're sorry the sapphire wasn't quite as dark as you had expected, we're so pleased to hear that you still love it. As Montana sapphires are natural gemstones, each one is unique and can vary slightly in colour.

Thank you for your continued loyalty over the years. We truly appreciate your kind words about our products and service, and your recommendation means a lot to us.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great experiece...great items

Purchase was easy....delivery to Australia was fast....my items (earrings) are gorgeous !

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Kathryn,

Thank you for your review.

We're so pleased to hear that you found the ordering process easy, your delivery to Australia was fast, and that you're delighted with your earrings. It's wonderful to know they arrived safely and lived up to your expectations.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Nice ring and good service…ring is a keeper

Nice ring and good service…. Thank you

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We're so pleased to hear that you're happy with your ring and that you received good service from our team. It's wonderful to know you had a positive experience shopping with us.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Turquiose velvet

Purchase reflects advertised product, glamour and design also as advertised.

15 July 2026
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Reply from GEMPORIA

Hi Lorraine,

Thank you for your review.

We're delighted to hear that your purchase lived up to your expectations and that you were pleased with the glamour, design, and quality of your jewellery. It's wonderful to know the item matched its description and arrived just as advertised.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Deby,

Thank you for your review.

We're so pleased to hear that you've had a positive experience with us and that any refunds you've needed have been processed quickly. Providing excellent service is very important to us, and we're delighted this has been reflected in your experience.

We truly appreciate your support, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Online purchase

I normally purchase online. It is easy and efficient and so far haven't had any problems

8 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Renee,

Thank you for your review.

We're so pleased to hear that you find shopping with us online easy and efficient, and that you've had a trouble-free experience so far. It's wonderful to know that our website and service are meeting your expectations.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 4 out of 5 stars

so far i a happy with the postage…

so far i a happy with the postage system. some of the gemstone pieces i have purchased have been a bit hit and miss with the quality.

8 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We're pleased to hear that you're happy with our postage service. However, we're sorry to learn that the quality of some of the gemstone pieces you've received hasn't always met your expectations. As our gemstones are natural, each one is unique and can vary in appearance, but we understand how disappointing it can be when a piece doesn't live up to what you were expecting.

Your feedback is very important to us, and we'll be sure to share your comments with our team. Please remember that if you're ever unhappy with an item, you can return it within 30 days for a full refund.

We're sorry for any disappointment caused, and if there's anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Love Gemporia excellent service and…

Love Gemporia excellent service and excellent after sales. I've been with Gemporia for many years and I praise all the staff. There is times when I don't like some items and return them. Gemporia are very happy to help and refunds are quick and efficient. Gemporia is a great company and jewellery most of the time is excellent. Thank you all. 😊

8 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Anne,

Thank you for your wonderful review.

We're delighted to hear that you've been shopping with us for many years and that you've consistently received excellent service, both before and after your purchase. It's also great to know that when you've needed to make a return, the process has been quick and straightforward.

Your kind words about our team and jewellery mean so much to us, and we'll be sure to pass your lovely feedback on. Thank you for your continued loyalty and support.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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