GEMPORIA Reviews 

19,983
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, including unique jewelry, often highlighting their appealing designs and affordable prices, which make luxury items accessible. The delivery service is frequently noted for being fast, reliable, and well-packaged, while the staff are commended for their friendly and informative approach. However, some customers noted that certain items did not fully meet their expectations regarding appearance or quality, citing concerns about gemstone cutting, color, or inadequate packaging. A few also mentioned a perception of declining value or feeling certain products were overpriced.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Staff

Customers consistently report positive experiences with staff, describing them as amazing, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(19,983)

1,814 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality items at great price

Quality items at great price . Fast secure delivery

20 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi David,

Thank you for your review.

We’re so pleased to hear that you’re happy with the quality of our items, our prices, and the speed and security of your delivery.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Lovely ring

Lovely ring, easy to order, beautiful packaged
Would definitely buy again

20 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 4 out of 5 stars

From Ireland and have always loved…

From Ireland and have always loved Gemporia. Quality service and great gems. BUT have to say I feel I am beong overcharged with Gemporia's Sterling to Euro rate. Wont be ordering for a while

13 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are sorry to hear that you feel you have been overcharged on conversion rates.

Gemporia converts rates from UK Sterling to Euro using localized e-commerce settings that dynamically update pricing based on the destination. This then updates exchange rates continually throughout the day.

If you would like to give our team a call with the order number in question, we will be happy to take a further look at this for you.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Good jewellery

Good jewellery, great prices.

3 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy your are with your jewellery purchases the the prices paid.

Thank you for your support. We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Always delivered promptly and very…

Always delivered promptly and very polite and helpful staff take your orders

8 July 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that your orders are always delivered promptly and that you've found our team to be polite and helpful. It's wonderful to know you're happy with both our service and delivery.

Thank you for your support. We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Customer service

I received a phone call from a customer service person as my last order was more expensive than previously .
I felt I was being looked after as the person asked me security questions and was making sure it was me that had placed the order . I think it was more than a courtesy call and it made me realise that Gemporia is a good company to spend my money with .

12 July 2026
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Reply from GEMPORIA

Hi Susan,

Thank you for your review.

We’re so pleased to hear that our customer service team made you feel well looked after. The security checks we carry out are there to help protect our customers, so it’s wonderful to know that the call gave you confidence and reassurance when placing your order.

Thank you for your kind words and continued support. We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Vashti,

Thank you for your review.

We're so pleased to hear that you're happy with our jewellery and gemstones. Your kind words and support mean so much to us.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 4 out of 5 stars

Ordering was easy

Easily ordered off the website. Delivered when they said it would be, the items I bought were lovely and a good price.

5 July 2026
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Reply from GEMPORIA

Hi Kerris,

Thank you for your review.

We're delighted to hear that you found our website easy to use, your order arrived when expected, and that you're pleased with your purchases and the value they offered.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Excellent service and the item is just…

Excellent service and the item is just beautiful!

17 July 2026
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Reply from GEMPORIA

Hi Lesley,

Thank you for your review.

We're delighted to hear that you received excellent service and that you're so pleased with your beautiful item. It's wonderful to know we met your expectations.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Everything i have ordered has been…

Everything i have ordered has been exactly as shown on the shows. Quick delivery , and well packed to protect items.also not forgetting your presenters who,do a smashing job.thank you

16 July 2026
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Reply from GEMPORIA

Hi Shirley,

Thank you for your review.

We're delighted to hear that your orders have arrived quickly, well packaged, and exactly as you expected. It's also wonderful to know that you've enjoyed our presentations, and we'll be sure to pass your kind comments on to the team.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Dreamy Makeup By Visage!

Bought some lovely makeup from Visage... wonderful colours and goes on like a dream. Thanks for the wonderful presentation and production of excellent products. Prompt delivery too!

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Samantha,

Thank you for your review.

We're delighted to hear that you're so pleased with your Visage makeup and that you love the colours and how beautifully it applies. It's also wonderful to know you enjoyed the presentation of the products and that your order arrived promptly.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Gemporia always delivers a wonderful…

Gemporia always delivers a wonderful experience right up until you recieve your parcel. Every day is like Christmas upon unveiling your stunning jewellery!! Can't praise Gemporia enough!! Thanks guys. Teen xx🧡🥰❤️

16 July 2026
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Reply from GEMPORIA

Hi Teen,

Thank you for your review.

We're absolutely delighted to hear that every delivery feels like Christmas and that you're so pleased with your jewellery. Your lovely comments truly mean a lot to us, and we're thrilled we've been able to provide you with such a wonderful shopping experience.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Only but my jewellery from you

Your staff are all ways polite and never stear us wrong about the jewellery we are about to purchase. No one should be afraid to buy from you. Received my items in 4 days after purchase. Thank you.

16 July 2026
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Reply from GEMPORIA

Hi Mary,

Thank you for your review.

We're so pleased to hear that you've had such a positive experience with our team. It's wonderful to know that you find our staff polite and helpful, and that your order arrived promptly. We also really appreciate your kind recommendation and your trust in us.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

The quality of the items was very poor

The quality of the items was very poor, not at all the quality of the items I purchased some time ago. I
Was very disappointed and will not be purchasing any more from Gemporia.

16 July 2026
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Reply from GEMPORIA

Hi Lee Ann,

Thank you for your review.

We're very sorry to hear that your recent purchases didn't meet the standard you've come to expect from us. We understand how disappointing this must be, particularly as you've previously been happy with the quality of our jewellery.

Your feedback is very important to us, and we'll ensure your comments are shared with our team. Please remember that our jewellery is covered by a 30-day money-back guarantee, so if the items weren't right for you, you're welcome to return them for a full refund.

We're sorry for the disappointment caused, and if there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Purchased a ring for my daughter it…

Purchased a ring for my daughter it arrived looking just like the video on my laptop beautiful my daughter inlaw loves it I would definitely purchase from this company again and highly recommend them

1 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Angela,

Thank you for your review.

We're so pleased to hear that the ring arrived just as you expected and that your daughter-in-law loves it. It's wonderful to know you had such a positive experience and that you would happily shop with us again and recommend us to others.

We truly appreciate your support, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Pretty ring but very tiny

The 1/2 ct diamond ring I received is pretty, but, it does not look like 1/2ct. The ring is very light and the stones are tiny. I am keeping it, as it is pretty, but pretty small which is a bumma.

16 July 2026
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Reply from GEMPORIA

Hi Lucy,

Thank you for your review.

We're pleased to hear that you think your diamond ring is pretty. However, we're sorry to hear that it appeared smaller and lighter than you were expecting.

Although we're glad you've decided to keep and enjoy your ring, we really appreciate your feedback and will pass your comments on to our team for consideration. If you ever have any questions about the size or specifications of a piece before purchasing, our team will always be happy to help.

If there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

The most cheap looking and disgusting…

The most cheap looking and disgusting products i have ever seen. These hosts on TV must be high and which morons buy this crap

16 July 2026
Unprompted review
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Reply from GEMPORIA

Hi Sash,

Thank you for taking the time to leave your feedback.

We're sorry to hear that our products and presentations didn't meet your expectations. We understand that everyone has different tastes, and we appreciate you sharing your opinion.

We're always looking to improve, and your comments will be passed on to the relevant team for consideration.

If there's anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great experience

Good selection of items, quick delivery and no fuss returns

8 July 2026
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Reply from GEMPORIA

Hi Yuliana,

Thank you for your review.

We're so pleased to hear that you're happy with our wide selection of jewellery, quick delivery, and hassle-free returns service. It's wonderful to know you've had such a positive shopping experience with us.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I bought a beautful limited addition…

I bought a beautful limited addition Montana sapphire ring in a 50% off sale which was fantastic, my ring was delivered within a matter of days. Fit correctly & although I was expecting the stones to be slightly darker, I still love it!
I have purchase from Gemporia many times over the years & the products & their service remains to a high standard. I would highly recommend

8 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Lisa,

Thank you for your review.

We're delighted to hear that you're so pleased with your limited edition Montana sapphire ring and that you were able to take advantage of our sale. It's wonderful to know your order arrived quickly and that the ring fits perfectly. While we're sorry the sapphire wasn't quite as dark as you had expected, we're so pleased to hear that you still love it. As Montana sapphires are natural gemstones, each one is unique and can vary slightly in colour.

Thank you for your continued loyalty over the years. We truly appreciate your kind words about our products and service, and your recommendation means a lot to us.

If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great experiece...great items

Purchase was easy....delivery to Australia was fast....my items (earrings) are gorgeous !

16 July 2026
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Reply from GEMPORIA

Hi Kathryn,

Thank you for your review.

We're so pleased to hear that you found the ordering process easy, your delivery to Australia was fast, and that you're delighted with your earrings. It's wonderful to know they arrived safely and lived up to your expectations.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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