We were recommended to Gateway Surveyors. In particular to a surveyor called Dilys, who covers our area. We were not disappointed. We left our details and were called back promptly. Afte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... See more
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I have used Gateway Surveyors a couple of times in the last few years and have found their team to be very helpful and responsive. In terms of the surveys and reports, James pays a lot of attention to... See more
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I came to Gateway following a recommendation from a friend and couldn't recommend them more. Their sales/booking team were always responsive/easy to get through to and even talked me out of getting a... See more
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Company details
Written by the company
"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.
Contact info
Weston House, Bradgate Park View, DE73 5UJ, Chellaston, Derby, United Kingdom
- 01293 820233
- sales@gatewaysurveyors.co.uk
- www.gatewaysurveyors.co.uk
4.7
Excellent
251 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
The service was excellent the report…
The service was excellent the report was in detail and within 24 hours.
9 September 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 4‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Very clear, helpful report
Very clear and helpful report, especially with coloured traffic lights system regarding work to be done/points in report to be followed up.
10 September 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 4‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional Surveyor
Professional surveyor that provides a detailed and clear report, which definitely helped us in making the right decisions towards a house purchase.
17 August 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Efficient and clear
Dilys provided us with two reports. She was efficient, clear, friendly and reasonably priced. I would recommend her services to anyone.
25 August 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
good communication throughout with…
good communication throughout with quick and reliable results. Highly recommend.
19 August 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
I instructed gateway surveyors to carry…
I instructed gateway surveyors to carry out a level 2 survey on a property I am buying .
They were clear,precise,kept me informed and were able to provide the survey in good time I would recommend using them .
10 August 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Avoid at all costs
One of the poorest valuation experiences I have encountered.
I believe Gateway Surveyors significantly undervalued my property by relying on the lowest comparable sales whilst ignoring stronger market evidence showing properties selling for approximately double which was in line with the value of my property.
The inspection also appeared superficial. Only the kitchen and bathroom were photographed, with no meaningful photographs of the rest of the property or the improvements that had been completed.
When concerns were raised, Gateway simply stood by the valuation without providing convincing answers to the specific issues identified.
A valuation can determine whether a mortgage application succeeds or fails, so it is essential that it is thorough, evidence-based and capable of withstanding scrutiny. Unfortunately, that was not my experience.
Ps
I already raised this with the lender and your response was laughable!
1 July 2026
Unprompted review
Reply from Gateway Surveyors - Private Clients
We are sorry to hear you are unhappy with the service provided. This review site is for Gateway Surveyors - Private Clients only, which is a completely separate division to Gateway Surveyors Panel Management. As this is a Lender instruction, you will need to go back to your Lender in the first instance to raise this issue with them as a post valuation query (PVQ).
Dilys was brilliant
Dilys was brilliant. She gave great advice, was friendly and approachable. And carried out the work required. The report was sent back quickly and all as expected.
29 July 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
attention to comment and feedback
8 July 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent very informative from start…
Excellent very informative from start to finish. Good assessment of the property the surveyor went the report with me and gave me a good overview of the contents. I will use this service again and recommend to friends and family
23 July 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 4‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
My husband and I were very impressed…
My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey, our surveyor phoned us to ask if we had any particular worries. She then phoned after the survey to give us verbal feedback. The report was sent to us within two days of the survey. The report was written in plain English and was easy to understand. The traffic light system that Gateway use, made it easy to understand and helpful in relation to prioritising home improvements. Many thanks
9 July 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Not properly valued
One of the surveyors has come out and surveyed property. They were given A valuation pack with comparable and the works completed to uplift the value but not sure what the surveyor thought as from £75k went down to £60k have had no explanation as to why. Someone else I know had similar experience and then when they switched lender they got the value it was meant to be valued at.
17 July 2026
Unprompted review
Reply from Gateway Surveyors - Private Clients
We are sorry to hear you are unhappy with the service provided. This review site is for Gateway Surveyors - Private Clients only, which is a completely separate division to Gateway Surveyors Panel Management. As this is a Lender instruction, you will need to go back to your Lender in the first instance to raise this issue with them as a post valuation query (PVQ).
The whole process was positive and…
The whole process was positive and straightforward, I always had prompt responses and don’t think it could have been any easier, thank you!
8 July 2026
Unprompted review
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
I was very pleased with this company
I was very pleased with this company. They arranged the survey very quickly and I got my report back within a week. No fuss, no problem. Just what you need when moving house.
30 June 2026
Reply from Gateway Surveyors - Private Clients
🌟 Thank you so much for your 5‑star review! Your support means a lot to us, and we are grateful you took the time to share it. If there’s ever anything more we can do for you, we’re always here to help. Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
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