Garton Jones - Chelsea Bridge Wharf Reviews 

273
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, warm and helpful attitude, and efficient support provided throughout the entire rental and property management process. People often mention that the team is extremely knowledgeable, patient, and always ready to provide prompt assistance whenever questions arise during the partnership. Some reviewers were not happy with the service, mentioning issues regarding privacy concerns and unexpected visits to their rented properties by staff. Others also expressed deep frustration over poor communication, a lack of overall accountability, and perceived unfair treatment experienced during the course of their tenancy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely nice, professional, and... See more

Service

Clients share positive opinions on service, noting that staff members are professional, efficient, and... See more

Customer service

Customers had positive experiences with customer_service, highlighting helpful and responsive staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Garton Jones to rent my flat for 15 years. First of all I like the vibes of the office. They are kind, easy, good willed and helpful. Have seen many property managers over the... See more

Rated 5 out of 5 stars

I have worked with the Property Management team for many years now and it has been a pleasure. Since the very beginning of working with the team, they have been super professional and friendly with me... See more

Rated 5 out of 5 stars

The entire team at Garton Jones is exceptional. They are extremely knowledgeable,caring and always put their clients first. If you are looking for tenacious and hard working professionals look no furt... See more

Rated 5 out of 5 stars

Venice is extremely efficient. I'm very grateful that she has been my point of contact at Garton Jones for many years. I know that whatever needs doing in our apartment will be dealt with promptly and... See more


Company details

  1. Real Estate Agents
  2. Property Management Company

Written by the company

View luxury properties to rent or buy in Chelsea Bridge Wharf from top, luxury property developments. Call our team for more details.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(273)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable and professional

I’ve been working with the Team at Garton Jones for many years and found Charlotte welcoming, personable and on the ball with any issues, superb all round. Many Thanks!!!!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I Couldn’t ask for better service, specially Charlotte she was very good from start to finish well done Garston Jones

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, Venice was very friendly and very helpful. No issue was enough for her and she made sure everything was resolved quickly and efficiently.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have been dealing with Jacqueline for the past 18 months and she has been super helpful and proactive, which makes my life a lot easier!

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Garton Jones are a great company to…

Garton Jones are a great company to deal with and I've had many job's with them over the years but without doubt their star is Charlotte, everytime I've had a problem like getting into a car park of client's or getting keys released or many other obstacles I always ring or email Charlotte and everything is chased and rectified immediately, she just cuts through everything and all is sorted out straight away, and she's also lovely which is a bonus, keep up the good work Charlotte I hope you are always going to be there, e. Nimmo

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Venice at Garton Jones

Venice is the perfect property manager, caring considerate and always polite and happy, she has helped me out so many times I would 100% recommend her … fantastic service

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Their location is perfect and the fact…

Their location is perfect and the fact that Charlotte Edney replies quickly/even when emails are sent out of working hours is very helpful. Have been renting with garton jones for almost three years now and it’s been easy-going.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Efficient & great client service

They are efficient; the team is always willing to support and provide solutions, and last but not least, they are very friendly with clients. I worked directly with Charlotte Edney from GJ in Battersea.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Have dealt with Garton Jones since…

Have dealt with Garton Jones since 2004, from when we first purchased our apartment and much of its subsequent letting.
They have always been professional and on top of any issues. I have no problem whatsoever in highly recommending the company and its staff. Charlotte is our current go-to and she’s a delight to work with.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Paul Reville-Auchie

Paul Reville-Auchie has been really helpful in guiding us to find the perfect flat and buying it.

He has always been available to answer our questions, polite and patient.

Couldn't recommend him high enough.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

One of the key contacts is Venice Wallace and she responds promptly to all enquiries and follows up on any outstanding matters. She is also proactive in proposing solutions

10 March 2025
Unprompted review
Rated 5 out of 5 stars

We are so pleased with our experience…

We are so pleased with our experience working with Venice at Garton Jones. She has proven to be reliable, responsive and solutions-focused property manager for us. We truly value her professionalism and trustworthiness.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Venice

I ‘ve been working with Garton Jones for years…
Venice knows her job very well and solves problems effectively…
Thank you Venice🌸

29 March 2025
Unprompted review

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