GalaBingo.comReviews 

1,493
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with the website, describing it as misleading and prone to technical errors, leading to problems with games and account access. People frequently expressed dissatisfaction with the customer service, citing unhelpful responses, ignored emails, and difficulties in resolving issues, particularly concerning winnings and account closures. Reviewers also expressed concerns about the fairness of the games, with many experiencing a lack of wins, especially after depositing money, and some reported their accounts being closed without notification after significant wins. The payment process was a major concern, as many customers reported not receiving their winnings or having trouble withdrawing funds, with some accounts being closed before payouts. Additionally, the pricing and bonus system were criticized, with people feeling that the site was a rip-off, offering poor returns on deposits and reducing the value of loyalty points. However, some reviewers did have positive experiences, noting quick withdrawals, good customer support, and enjoyable gameplay with decent wins.

What people talk about most

Website

Reviewers highlight significant dissatisfaction with the website. Customers report issues such as accounts... See more

Payment

Consumers find payment to be a negative experience, with many reporting issues after depositing money, such... See more

Product

Users describe negative interactions with the product, with many reviewers reporting that the games feel... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as very poor and the... See more

Price

Customers express significant dissatisfaction with pricing, frequently describing it as a "rip-off" and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Deposit fiver here and coral win nothing I can't win on foxy bingo either closed coral as no chat anyway so it's boring. I don't understand these sites anymore it's just no luck in sight even trying d... See more

Rated 1 out of 5 stars

Honestly the biggest con ever , their online gambling platform is controlled by massive algorithms that ensure that there are very few big wins and big wins go to big gamblers eho they know will not w... See more

Rated 1 out of 5 stars

Reopened my account as been playing with Gala bingo many years, i am not allowed any bonuses not even able to play free games, telling me to contact customer support which I've done several times, sti... See more

Rated 1 out of 5 stars

Rubbish another fiver gone nothing back dead spins yet again only thingvim lucky to get back is cashback but i am allowed to deposit up to 50 due to new limts not down to me. Why though as its obvious... See more


Company details

  1. Gaming service Provider

Written by the company

Rocking a fierce new look and owning a new badass attitude for 2020, Gala Bingo is blasting the online bingo world with a gust of fresh fun. Don’t settle for ‘meh’ when you can have ‘hell yeah!’… Join now and Bingo Like A Boss!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(1,493)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wouldn't give this site less than a…

I wouldn't give this site less than a minus ten stars, biggest RIP off ever , dont ever play on these sites or anything that's linked to them , worse sites going are these thieving pigs, so much fraudulent activities and then tell you everything is working correctly except the minimal pay outs if you can even get a win , honestly you can get a bonus after a bonus after a bonus and still lose more than you staked on this site,they will take your money all the time.
Gala bingo,spins site is by far the biggest fraudulent company being allowed to operate and the gambling commission allows it, must be the massive payouts in brown envelopes to the commission itself to allow such thieves to carry on being allowed to operate as this companies and many more are just ripping off all there customers and getting away with it

26 October 2025
Unprompted review
Rated 1 out of 5 stars

House always wins

I had some spare money and decided to go looking for a games I use to play many years ago . I found it at gala and began to play . Some wins some losses as you'd expect and then the site crashed for maintenance apparently! After that I lost 6k in four days every game a loss every bonus tiny in comparison to the spend .it got ridiculous so I spoke with an agent to make sure there wasn't a problem. Of course the usual fair play and random game explanation. After no help we ended the chat and then I got an email saying my account was closed and I got banned .
Dissapointed customer experience
Dissapointed game play
If you want a little fun and flutter the reviews don't lie .
go play somewhere else .
The algorithm clearly is sided they're a business after all but clearly when you raise a concern its easier to ban the player and remove the account than uphold a problem and deal with it .
Chalk it up to experience the house always wins !!!!

7 October 2025
Unprompted review
Rated 1 out of 5 stars

STAY CLEAR OFF THIS COWBOY CASINO Right so I opened an account with this…

Right so I opened an account with this utter crap site , deposit £10 pounds and you receive 100 free spins and £10 bingo bonus . So I had to contact them v the chat box and question why I didn’t receive the bonus and I will give them ther due the added the spins and the £10 bingo bonus , so I played the 100 free spins and believe it or not all I won was £6.78 , I then played that and got it up to £11 so I withdraw the £10 . Next I played the bingo bonus and I actually won the house 3 times and this made the £10 bingo bonus become wait for it ….. £36 … Ino I couldn’t believe it thought to myself…. This may be a good site after all , so then I played the £36 down to £20 and withdraw the £20 well when I say I withdraw I requested a withdrawal. 3 hours pass and no £10 withdrawal and no £30 withdrawal so I then go in to the chat box once again. And then I was told they have restricted my account I have to add a picture of myself holding my drivers license. So I did that no worries . Another hour goes past and I receive an email. U will never believe this my account has been suspended and wait for it my withdrawals of £30 all in have been suspended . I am a member of other casino apps and I have never had any issues with a withdrawal until gala bingo . So I say to u gala bingo. Your quick at taking the deposits with no issues what so ever and when it comes to withdrawing you are nothing but a con , I will never play your site again and will never recommend you to anyone.
All I lost to you was a measly £10 . So well done on the scam and for my £30 winnings you can treat your customer service people to a coffee , nothing but a scam site STAY CLEAR EVERONE

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Well I am fed up playing I have played…

Well I am fed up playing I have played 75 ball for ages. When I do win anything like when I got up to 23 pounds it was all taken back with hardlly any wins. I am also fed up with all the so-called names winning time after time. So I am regretfully considering never depositing any more of my pension money. I did enjoy playing but now hate it.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Winnings missing

Won 3 free spins on the daily game and went onto win £1.91. Money didn’t go into my account. Went onto the live chat and they said without a screenshot, can’t do anything. I didn’t get a screenshot. Glad I didn’t win a life changing amount.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Never deposit just do there free spins daily

The one star is genuinely for there daily spins, it’s a site where no matter how much you put in you’ll never see a decent win compared to your deposit. (Spin games)

‘Bingo’ oh wow you could play bingo games and every one of them whether it’s a line/2lines or a house etc doesn’t matter you could have 6 numbers left on a ticket after 20 ball calls and still after 50 calls you still never seen one of them get called. Could be sitting with 1 to go for over 10 calls and never seen it.

Iv never seen a win over say £30….to finally see some sort of maybe £30 win on a spin game EVEN WHEN YOU HIT THE BONUS you’ve deposited probably over £200 to see that

It’s the worst site iv ever used iv genuinely never seen such a bad game/bingo win rate especially when it’ll take and take and take from your bank will never pay out something that is worth withdrawing compared to your deposits. Absolute rubbish.

And in one of the bingo chats I wrote to players to advise people that they would be best going into other sites and they’ve banned me from chats lol just shows there absolute hypocrisy

6 September 2025
Unprompted review
Rated 3 out of 5 stars

I get people are upset and annoyed but…

I get people are upset and annoyed but thinking you've won thousands on 1p bingo is rather ridiculous. A full house is only £150 ish .it doesnt soften the blow no but its pretty obvious you wouldn't have won thousands of pounds . I genuinely think there is something wrong with the site at the moment . Even when I play with foxy dollars that's free coins I cannot win at all . I'd advise that noone plays for a while until this is resolved . I also do not get how ppl are saying take them to court to get your winnings back . A 1p game you aren't going to win thousands it also stated in there terms and conditions a technical hitch you won't get your winnings im so confused

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Won some money on this site next day…

Won some money on this site next day account closed for some reason and got this email saying I at to send my id and a photo of me holding it wish I did then got this email bk

Dear Matthew,

Thank you for submitting your documents and for sharing your concerns with us. We fully acknowledge the effort you have taken in attempting to provide the requested information.

Following a comprehensive review of your account, and in accordance with our established security protocols, we regret to inform you that your account has been permanently closed. Consequently, your withdrawal request cannot be processed, as the verification review was not successfully completed.

This decision has been made not only as part of our standard security checks but also in strict compliance with the guidelines set by the relevant regulatory framework under which we operate. These measures are in place to safeguard the integrity of the platform and ensure adherence to industry standards designed to protect all parties involved.

We understand that this outcome may be disappointing and we appreciate your understanding of our obligation to maintain compliance with these requirements. Should you have further query, please do not hesitate to contact us.
Show trimmed content

Sit is a scam

28 August 2025
Unprompted review
Rated 1 out of 5 stars

honestly

honestly. at first it was fair, fun and decent. now i can officially say it has become the worst casino around. no win at all, ive been depositing little and often £5 and spinning on 10p, playing on games with RTPS like 96-97% highest the games rtp can go. and honestly having no win. is getting a joke over a week ive been playing changing games thinking its the games im playing when infact i believe its down to the site. they are rigged and guess what they are legally allowed to play with the settings. also ask them for your overall rtp on the site. they refuse to give you it unlike most sites. its true what people are saying. gala bingo needs closing. or the commission need to get of there high horse and actually do something about it. but they wont. because there in on it too making money from it in the background.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Win big = get NOTHING

Win big, get nothing. For such a leading name they're awfully bad scammers. Refuse to payout and close accounts claiming malfunction with the system. Per T&Cs, they don't have to pay due to technical issues. SCAM SCAM SCAM. Reply to 0% of reviews.

16 August 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from online gala

Gala you need to pay out 😡 4th aug played the summertime promotion on gala online bingo won £7120 I withdrew and it was pending so next morning I looked and gala closed account after 12 hours got back in to find out they had cancelled my winnings !!! No response off customer services !!

4 August 2025
Unprompted review

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