Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more
Company replied
I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more
Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more
Company replied
Company details
About g-portal.com
Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Contact info
Welfenstraße 22, 81541, München, Germany
- 069 380766670
- support@g-portal.com
- www.g-portal.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast Support, Solid Server
I am satisfied with G-Portal. Sometimes there are minor lags on the server, but the support team always responds very quickly and helps resolve any issues. I appreciate their professionalism and fast assistance!
26 February 2026
Unprompted review
Reply from g-portal.com
Hello Loska,
Thank you for your feedback! We’re very glad to hear that you’re satisfied with G-Portal and that our support team was able to assist you quickly and professionally. Feedback like this motivates our team to continue providing the best service possible.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
Slow Start Quick finish!
I started out talking person that was very polite. the help wasn't super helpful. Just the normal tech stuff like "did you reboot it? Did you wait 15 minutes for the server to read the xml file and do what it said? (yes 15 minutes) it felt more like they were buying time until quitting time than helping me. I will not call them out. I will however point out that the person that helped me 15 minutes after i waited for the server to magically fix itself was super great and figured out what i did wrong pretty quickly. It was a me problem and I was sure of that from the start. In my rush I was putting the wrong steam id number in (rookie mistake) dianam was spot on with the help provided and had my problem solved in a jiffy. I have used g-portal for many years, and with support like this I will continue to use them as my preferred server provider.
18 February 2026
Unprompted review
Reply from g-portal.com
Hello Naked,
Thank you for taking the time to provide such detailed feedback! We’re very glad to hear that Dianam was able to help you quickly and competently, and that your issue was resolved in no time. It’s great to know that despite the small initial hiccup, you continue to trust our support.
We truly appreciate your long-standing trust in G-Portal and look forward to having you as a satisfied customer in the future.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
Support agent bo_g was incredible
Support agent bo_g was incredible, quick to respond and quick to provide solutions. Made everything a much easier, 10/10 experience. Thank you again bo_g!
17 February 2026
Unprompted review
Reply from g-portal.com
Hello Lucas,
Thank you for your great feedback! We’re very glad to hear that bo_g was able to help you quickly and competently, making your experience much easier. Feedback like this motivates our team to continue providing the best support possible.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
A long request for a lauch failed
A long request for a lauch failed, all the people who helped me was great :D
Nicholas if you read it. THANKS <3
13 February 2026
Unprompted review
Reply from g-portal.com
Hello Remi,
Thank you very much for your honest feedback and your kind words!
We’re sorry that the launch request was ultimately not successful. All the more, we’re happy to hear that you felt well supported by our team.
We will gladly pass your special thanks on to Nicholas 😊
If you need any assistance again in the future, we’re always here for you.
Best regards,
Your Team
Server was down and a game weekly reset was on the horizon
Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she was able to get us moved to a different hardware location so that we could do our digital thang. Gportal definitely has an amazing team and must really do good by them cause they are prepared for anything if the reviews have anything to say about it. Many thanks to Gportal and their teams and shout out to Jessica!
9 February 2026
Unprompted review
Reply from g-portal.com
Hallo Jessie
Thank you very much for your detailed and positive feedback! 😊
We’re really happy to hear that we were able to help you in time in such a critical situation. We’ll be more than happy to pass your special praise on to Jessica 💪⚽
Thank you for your trust in GPORTAL and for the kind words about our team. We’re always here for you and wish you lots of fun gaming! 🎮🚀
Support response was immediate and the…
Support response was immediate and the issue was eventually solved. Can't get better than that.
8 February 2026
Unprompted review
Reply from g-portal.com
Hello Spencer,
thank you for your great feedback! 😊
We’re happy to hear that our support responded immediately and resolved the issue. That’s exactly what we aim for!
Best regards
Your G-Portal Team 🚀
Best servers and customer service on…
Best servers and customer service on the market. At first, we had a small problem with our servers and that frustrated us, but a ticket solved it so quickly. The team reply very quickly and are really helpful. Servers are smooth and honestly the best we tried, glad we stuck with them. Thank you Steffi and Aylin!
1 February 2026
Unprompted review
Reply from g-portal.com
Hello Anon,
Thank you very much for this great review!
We’re very happy to hear that your issue was resolved quickly and that you’re so satisfied with our servers and support.
We’ll of course be happy to pass your special praise on to Steffi and Aylin — they’ll be delighted!
We wish you lots of fun and smooth gaming going forward
Frustration simulator, Server restart for Dune Awakening just creates a zombie process
Frankly, over the last few days I've spend just as many hours trying to restart a zombie server as I have spent playing the game. Logging a service ticket gets a response to the effect, "I hear you. I'm sorry. I told someone about it." and pretty much no follow up or solution until I update the ticket with a request for status, upon which time my ticket is just closed without comment. Meanwhile my GPORTAL subscription is just melting away with a zombie server that does not provide the service that I paid for. Ticket 40ca7029-acee-a1fd-d48f-5b69196ee4fb was closed by support without a root cause, and without a reply to my request for status. New ticket bf9f1709-172d-5c83-41e4-be2be51d591f for the same issue. Not sure why I logged it, but since I'm still unable to play the game I might as well give support SOMETHING TO CLOSE while they're not fixing my problem.
3 February 2026
Unprompted review
Reply from g-portal.com
Hello Wayne.
Thank you for taking the time to share your experience so openly.
We’re sorry to hear how frustrating the past few days have been for you. The issue was caused by the Battlegroup, which could not be started; however, this problem should now already be resolved.
We can assure you that we do not actively close tickets. Tickets are automatically closed after 7 days if there has been no further activity. We sincerely apologize for any confusion or frustration this may have caused.
We take your feedback very seriously and will review the mentioned tickets internally to understand what went wrong. Our goal is to resolve your server issue permanently and to improve our communication so it is clearer and more transparent.
Trustpilot will contact you to obtain the necessary details, and once we have them, we will address your case directly and work with you to find a solution.
Thank you for your patience and your honest feedback.
Pay extra for support. Disgusting.
I have used this service for years, however now they have a model where you pay in order to fast track your support tickets. Had a server go down and got no response as to why and no resolution until the next day. What would have happened had I paid the extra money for support, on top of what I already pay them.
Edited to add the following: G-Portal lies in the below review response where they indicated they provided information about an outage "after a short time". Their ticket does not include this information in the response to me the next day when the server was still down.
Further they tried to flag this review with Trust Pilot as not real and not based off a real experience. Disgusting business I have worked with for six years, and now will be looking for a host with a less awful business model.
31 January 2026
Reply from g-portal.com
Hello,
thank you very much for your long-standing trust and your feedback. We sincerely regret that there was a delayed response in this case.
In general, all support requests are handled within 30 minutes. Additional support options do not change the underlying troubleshooting process but only prioritize ticket handling during peak times. A server outage without a timely response does not meet our standards and is being reviewed internally.
After reviewing the incident, this case involved a Dune server and an outage affecting the entire battlegroup. We were able to share this information with you after a relatively short time. Unfortunately, our colleagues first had to investigate the root cause, which is why the response took a bit longer.
We are currently still working intensively on resolving the issue and expect to have it fixed over the course of the day.
We would be happy to review your specific case again. Please share your ticket number with us.
Kind regards,
Your GPORTAL Team
Support service is great
actually this is my first time buying a server for generally any game, and the support team helped me out with the issue about the server in less than an hour, and actually solved it in a short time instead of giving multiple solution options to me, thats amazing
30 January 2026
Unprompted review
Reply from g-portal.com
Hello Ahmet Sahin,
thank you very much for your kind review.
We are especially happy to hear that your very first server experience was a positive one. Getting started with your first game server can sometimes feel a bit overwhelming, so it is great to know our support team was able to assist you quickly and resolve the issue within a short time.
Providing clear solutions instead of overwhelming you with too many options is exactly how we aim to help. Simple, efficient and effective.
We truly appreciate your trust and hope you have an amazing time on your server. 🚀
I've ran a few communities (mostly on…
I've ran a few communities (mostly on Garry's Mod) and I've been with a few server providers but no one as smooth as g-portal. They are server providers evolved, a really pleasant experience 👍
29 January 2026
Unprompted review
Reply from g-portal.com
Hello Jah Lion,
thank you so much for your fantastic feedback.
It means a lot to hear this from someone who has already run several communities, especially on Garry's Mod, and has experience with different server providers. Knowing that you find GPORTAL to be the smoothest experience truly motivates our entire team.
We are constantly working to improve and evolve our services, so your words are a great encouragement for us.
Thank you for your trust and for being part of the GPORTAL community. 👍
I have a small 10 Player Palworld…
I have a small 10 Player Palworld Server on g-portal, after an Weekend event with 6x XP Boost and 4x Player/Pal Hunger the server didn´t change Bag to Default and was hung up in a Reload Loop. But a little support Ticket fixt that in no Time thanks G-potal and Nicolas
27 January 2026
Unprompted review
Reply from g-portal.com
Hello Bredrax,
thank you very much for your great feedback.
We are glad to hear that your Palworld server issue after the weekend event was resolved quickly. Situations like XP boosts or adjusted hunger settings can sometimes cause unexpected behavior, so it is good to know that our support team was able to fix the reload loop in no time.
We will gladly pass your thanks on to Nicolas as well.
Thank you for your trust and we hope you continue to have a smooth and enjoyable experience with your server.
G-Portal is amazing
I am using G portal to host servers for years now and never had any issue. Their technical support is amazing and very helpful.
27 January 2026
Unprompted review
Reply from g-portal.com
Hello Viktorz,
thank you very much for your wonderful feedback.
It means a lot to us that you have been using GPORTAL for years and have consistently had a positive experience. Long term trust like this is the greatest compliment we can receive.
We are especially happy to hear that our technical support has been helpful and reliable for you. Your kind words truly motivate our entire team.
Thank you for your continued trust and support.
Quick response time and fixed the…
Quick response time and fixed the issues I was having right away
26 January 2026
Unprompted review
Reply from g-portal.com
Hello Kitsoura,
thank you very much for your great feedback.
We are glad to hear that your issue was resolved quickly and that you were happy with the response time. Providing fast and effective support is very important to us, so it is always nice to know when we could help right away.
Thank you for your trust and for choosing GPORTAL.
Easy server setup and great support…
Easy server setup and great support server runs well allowing me to play with friends whenever I want
26 January 2026
Unprompted review
Reply from g-portal.com
Hello Richard,
thank you very much for your kind feedback.
We are happy to hear that the server setup was easy for you and that everything is running smoothly. Being able to jump in and play with friends anytime is exactly the experience we want to provide.
It is also great to know that our support team met your expectations.
Thank you for your trust and for being part of GPORTAL.
Loot Pass
Hiding the most basic support and subscriptions to new game behind an extra subscription called Loot Pass!
25 January 2026
Unprompted review
Reply from g-portal.com
Hello Josef,
Thank you for your feedback.
You will of course continue to receive support if you have a problem. The Lootpass is just an add-on that you can book. It has no influence on the support itself.
We have found the link to the detailed explanation of the Lootpass for you again:https://www.g-portal.com/en/get/loot-pass
If you have any further questions about the Lootpass, please do not hesitate to contact us.
Trustpilot will get in touch with you regarding this matter and we will certainly find a solution for you.
We thank you in advance for sending us your details and apologize for any inconvenience this may have caused.
Kind regards,
Your G-Portal Team.
Was having a tick issue
Was having a tick issue. Put in a ticket at MIDNIGHT and got it sorted in 30 minutes. Tick issue? Completely gone. All my players are going crazy.
25 January 2026
Unprompted review
Reply from g-portal.com
Hello nx,
thank you very much for your awesome feedback.
We are really glad to hear that your tick issue was resolved so quickly, especially after submitting a ticket at midnight. Getting everything sorted within 30 minutes and seeing the issue completely gone is exactly the kind of experience we want to deliver.
It is even better to know that your players are happy and back to enjoying the server.
Thank you for your trust and for choosing GPORTAL.
Been a customer for over 10 years…
Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming friends and family (4-8 at a time) and now use for a family minecraft server for our kids. Would highly recommend for reliability, customer support and cost.
24 January 2026
Unprompted review
Reply from g-portal.com
Hello Sadiswan,
thank you very much for your incredible feedback.
Being with us for over 10 years is something we truly appreciate. It means a lot to know that your ARK and DayZ servers have been running reliably and that any issue was resolved quickly after contacting support.
We are also happy to hear that our pricing works well for your group of friends and family and that you now even use GPORTAL for a family Minecraft server for your kids. Long term trust like this is the greatest compliment we can receive.
Thank you for your recommendation and for being part of GPORTAL for so many years.
Servers are good quailty
23 January 2026
Unprompted review
Reply from g-portal.com
Hello Thanyel,
thank you very much for your positive feedback.
We are glad to hear that you are happy with the quality of our servers. Providing stable and reliable performance is one of our main priorities.
Thank you for your trust and for choosing GPORTAL.
Great customer support
Accidentally ordered a server in the wrong region, support was awesome and super helpful!
22 January 2026
Unprompted review
Reply from g-portal.com
Hello ee,
thank you very much for your great feedback.
We are glad to hear that our support team was able to help you quickly after ordering the server in the wrong region. Mistakes can happen, so it is important to us that resolving them is simple and stress free.
Thank you for your trust and for choosing GPORTAL.
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