g-portal.com Reviews 

2,989
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company, often praising the reliable server performance. Customers frequently mention that setting up and customizing servers is quick and simple, while the user interface remains intuitive and easy to navigate for everyone. Furthermore, consumers deeply appreciate the responsive support team, noting that technical hurdles are handled efficiently and professionally. Some reviewers were not happy with response times, mentioning exceptionally long waits and support tickets closed without clear resolutions or explanations. A few people also experienced persistent server performance problems, unexpected technical bugs, or unhelpful communication during difficult troubleshooting processes with staff.

What people talk about most

Service

Clients share positive opinions on service, highlighting reliable server performance and efficient uptime.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the support team is prompt, highly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their quick response times,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that setting up servers is fast, simple, and... See more

Response time

Consumers find response times to be prompt, with many reporting quick ticket resolutions within minutes or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more

Company replied

Rated 5 out of 5 stars

This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more

Company replied

Rated 5 out of 5 stars

I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more

Rated 5 out of 5 stars

Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more

Company replied


Company details

  1. Gaming service Provider

About g-portal.com

Written by the company

GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.

We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:

✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!

Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.

GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,989)

641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent Servers & Support

I moved from Nitrado to gportal as I found their support system more user friendly and the servers rarely, if ever, go down.
I had to send a ticket today as I had a problem with my server (probably game side, The Isle, what's new huh?).
I doubt I'll use any other game hosting site from now on.

22 January 2026
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Major Tom,

thank you very much for your fantastic feedback.

We are really glad to hear that you chose GPORTAL after trying other providers and that you find our support system more user friendly. Stability and reliability are extremely important to us, so it is great to know that your servers are running smoothly.

Even when an issue is likely game related, we are always happy to take a look and support you as best as we can. Your trust and loyalty truly mean a lot to us.

Thank you for choosing GPORTAL and for being part of our community.

Rated 5 out of 5 stars

Good support

Good support, they always ready to help, even if you forget to cancel they give you a refund

19 January 2026
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Nissen N,

thank you very much for your kind feedback.

We are glad to hear that you are happy with our support and that you feel well taken care of. Being ready to help whenever possible is very important to us, including finding fair solutions when something like a cancellation is missed.

Thank you for your trust and for choosing GPORTAL.

Rated 1 out of 5 stars

Unreliable servers

My family has used GPORTAL to host Dune Awakening. We have experienced frequent server outages which prevent us from playing (roughly once per week). We frequently have to manually restart the server; this helps about half of the time. The other half of the time, we have to wait a day or two for the GPORTAL admin team to fix something.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

the best game cloud and easy to setup…

the best game cloud and easy to setup the game

1 December 2025
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Saud Al Gharibi,

thank you very much for your great feedback.

We are really happy to hear that you consider GPORTAL the best game cloud and that the setup process was easy for you. Making server deployment simple and smooth is one of our main goals.

Thank you for your trust and for choosing GPORTAL.

Rated 5 out of 5 stars

My experience of G-Portal is that every…

My experience of G-Portal is that every time I host a server or 3 I rarely have issues if I need help I write a ticket in and literally they respond very quick sounds crazy but they're amazing please give them a try worth the investment

20 January 2025
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Luke Scott,

thank you very much for your amazing feedback.

We are really happy to hear that your experience hosting one or even multiple servers with GPORTAL has been smooth and reliable. It is great to know that whenever you needed help, our support team responded quickly and was able to assist you.

Your recommendation and kind words truly mean a lot to us. Thank you for your trust and for being part of the GPORTAL community.

Rated 5 out of 5 stars

Solid server, decent prices

Fair pricing (especially from Australia), solid support service and a stable server, couldn't ask for more really.

19 January 2026
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Rumjunkie,

thank you very much for your great feedback.

We are glad to hear that you are happy with the pricing, especially from Australia, as well as with the stability of your server and our support service. Providing fair prices and reliable performance worldwide is very important to us.

It is great to know that we could meet your expectations.

Thank you for your trust and for choosing GPORTAL.

Rated 5 out of 5 stars

Server failed to start

I had an issue with my server failing to start. I contacted their support team and they had my server up and running not to long after that. Thank you for the quick responses and the help.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

awesome servers for ease of newbies or regulars and great ping

been using these guys since 2025 September roughly and started on Icarus and played for a few months and now playing vein. love the slot system (basically the number of slots are for people playing but the more you add the more servers you can host instead of 1 at a time) it truly helps when flopping back and forth between games and trying other new games out and definitely helps with not stressing your pc out plus its so easy to set up and if you need help they answer back pretty quickly or there discord will help as well. there will be issues you will run into time to time with server being worked on or game updates just gotta be patient with it but lot of the time works great and no issues

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support and service

I was experiencing issues logging into my dedicated server. I contacted support and Bo_g was incredibly helpful and patient while helping me to resolve the issue. Very fast replies too which I appreciate

8 January 2026
Unprompted review
Rated 3 out of 5 stars

service was okay

service was okay, UI is good enough, customer service was combative, didn't take accountability for issues, and didn't do a good job explaining the different type of Dune Awakening server types, which caused a lot of frustration for me and my friends. I do not recommend their service.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Gportal customer service??? Paid upgrade support?

Poor customer services and this is from a 3 year customer. Now I see they've added a upgrade option for the customer service....so what was already a poorly ran system you can pay to use and maybe get the proper service a customer deserve...what a rip off

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service, good pricing

I've been hiring G-Portal servers on and off for a few years now for myself and a couple of friends and I've always found the server to be stable and easy to configure. I've rarely had to contact support and the one time I did they were fast replying and helping. I've used Nitrado in the past and the comparision with G-Portal is miles better, much smoother servers, less downtime, no lag and pricing is similar. If you're looking for a stable and not overpriced server give G-Portal a try.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Valheim world saved from oblivion

I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, but losing our collective world would have been devastating. A quick, simple, and sympathetic response from bo_g gave me access to download our server, so we can re-upload our world once we all have time again. Thank you!

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Bought a server

Bought a server, they couldn't run the new patch of PZ. Tried to refund and they told me "were sorry we can't refund you" Would never use them again. If I would have chose a different platform I would be able to play the game right now with friends. i'm out 115 $ for nothing.

3 January 2026
Unprompted review
g-portal.com logo

Reply from g-portal.com

Hello Saronite Jenkins,

Thank you for your feedback. We would like to look into this matter more closely.

The new patch of PZ has been available since its release. You just need to select the Beta Branch in your settings.

Trustpilot will reach out to you regarding this issue, and we will certainly find a solution for you.

We thank you in advance for sending us your details and apologize for any inconvenience caused.

Kind regards,
Your G-Portal Team.

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