Furniture Village - Croydon Reviews 

ABSOLUTELY DISGUSTING SERVICE FROM FURNITURE VILLAGE, PURLEY WAY, CROYDON!

I am absolutely furious and disgusted with the delivery service I have received from Furniture Village on Purley Way, Croydon!

When I purchased my bedroom furniture, I was specifically asked whether I wanted the furniture assembled before delivery or assembled in my home. I clearly told them that I wanted it assembled at my home.

So can someone explain to me WHY the delivery men turned up with the furniture already fully assembled and then dumped it all in my living room?!

My father, who is 85 YEARS OLD, politely asked the delivery men if they could take the bedroom furniture upstairs to the bedroom, WHERE IT BELONGS! Their response was simply NO!

Are you seriously telling me that a company as big as Furniture Village expects an 85-year-old man to carry heavy bedroom furniture upstairs himself?! Absolutely disgraceful!

What makes this even worse is that I was given completely different information when I purchased the furniture. Had I known this was how I would be treated, I would have thought twice before spending my money with them!

Bedroom furniture is supposed to go in the BEDROOM, not be left in the LIVING ROOM! What exactly is the point of asking customers how they want their furniture assembled if you are going to ignore their instructions?

I still have one more delivery team due to come, and I am making myself VERY CLEAR: IF THEY REFUSE TO TAKE MY FURNITURE UPSTAIRS AND PUT IT WHERE IT BELONGS, I WILL BE DEMANDING A FULL REFUND!

I paid for furniture expecting a proper, professional service, not to be left with heavy furniture that my elderly father cannot possibly move.

FURNITURE VILLAGE, PURLEY WAY, CROYDON – YOU SHOULD BE ASHAMED OF THIS LEVEL OF CUSTOMER SERVICE!

I expect management to take this complaint seriously and sort this situation out immediately.

Extremely disappointed, angry and completely let down. I would NOT recommend this delivery service based on my experience!

My correspondent with Khadija was pleasant and helpful she gained advice to support me in my query.

Visited Croydon store. Stacy was very knowledgeable and helpful. Placed order 3 seater recliner sofa which was delivered with care.
Very happy with my shopping experience.

The colleague who helped me was really helpful and kind. Helped me find what I wanted and ordered it for me. Good customer service and friendly staff.

Amazing service by Daniyal wonderful guy and 5 star service. Highly recommended

Delivery drivers white dude and black guy very helpful and quick with assembly. Cordial considering the nightmare of an order prior to mine, which I deeply appreciate.

Your salesman Wilfred at Croydon store was extremely helpful and very patient in helping us chose our corner sofa. He was very informative and knowledgeable about the product. We didn't feel under any pressure to buy. We were very impressed with the service we received.

★★★★★ Exceptional Service from Davide at Furniture Village!

I would like to express my sincere appreciation for the outstanding service I received from Davide at Furniture Village on Saturday.

From the moment he began assisting me, Davide gave me his undivided attention, demonstrating genuine care, patience and professionalism throughout. He took the time to understand exactly what I needed, offered helpful guidance and ensured that everything I wanted was successfully ordered on the day.

What particularly impressed me was his commitment to customer service beyond my showroom visit. He continued to assist me afterwards with ordering additional lamps, making the entire experience seamless and stress-free.

Davide is a real credit to Furniture Village. His attentiveness, efficiency and willingness to go the extra mile made what could have been a long and demanding shopping experience genuinely enjoyable.

Exceptional customer service deserves recognition, and Davide certainly deserves it. Thank you, Davide, for making the whole experience such a positive one. I would happily recommend asking for him when visiting Furniture Village!

Salma was a great help. Her customer service was amazing. She was very knowledgeable and gave us all the info we needed.

I bought a sofa from Danny Afgar and the whole experience was excellent. He was very friendly and polite, replied quickly and made the whole process easy. The sofa was exactly as described. Highly recommended!

Great experience shopping here! Danny Afgar was very helpful, friendly, and professional. Excellent customer service. Highly recommend asking for Danny!

The whole process went smoothly. Turned up on time and put the furniture together quickly and efficiently.
Pleasant young men accomplished the task.

I had a great experience with Furniture Village, and I would especially like to recognise Tush for his excellent customer service. He was friendly, professional and extremely helpful throughout the whole process. Tush took the time to listen to my needs, answered all my questions clearly, and made sure I felt comfortable and confident with my purchase.
His communication skills and attention to detail were excellent, and he went above and beyond to make the experience smooth and enjoyable. It’s refreshing to receive such a high level of customer service, and Tush is a real credit to Furniture Village.
I would definitely recommend Furniture Village to others, especially because of the outstanding service I received from Tush. Thank you for all your help!

Visited the store sales assistant showed us what we were looking for gave us time to make our decision,a very pleasant person who then dealt with our order

Very nice
Very profesional
Very happy

Informative sales person good information gave me time to go through colours etc. can’t wait for my new suite to arrive.

Do Not Recommend. My experience was awful from start to finish.

There was a very rude salesperson who made a highly inappropriate and disrespectful remark to me, saying, "You are just a decision maker, he (my husband) is the bank."

The delivery service was horrible. We understand that delays can happen, but on one occasion our delivery arrived at 8pm even though the scheduled delivery window was 12-2pm. It ruined our entire day.

Communication about deliveries was also very poor. As we ordered seven pieces of furniture, we expected the items to be delivered in more than one shipment. Whenever we tried to confirm what would be delivered, we were given different information by different staff members. As a result, we never knew what to expect until the day of delivery.

The company's customer service was completely ineffective. Our calls were always redirected to the Croydon store, where the line was constantly busy and nobody ever answered. The automated message asked us to leave a voicemail so that the store could call us back, but they NEVER returned a single call. Do not expect a callback.

Even when we finally managed to reach someone, the attitude was often rude and unhelpful. We were simply trying to ask questions about our delivery, but staff regularly responded aggressively and raised their voices. On one occasion, we had to ask them to calm down because it was impossible to have a civil conversation.

The furniture quality is acceptable, but the customer service is among the worst I have experienced.
They asked me to send an email to their customer service on this review, but I don’t think it’s worth trying to, after going through this process and waisting our time.

Salma at Croydon branch is great.