Furniture Village - Bristol Reviews 

James was very helpful and not at all pushy and answered all the questions we had and also advised us as we were also looking at mirrors as well as sofas that there is a larger range online. No tea in the showroom only coffee!

Natalie was really helpful when we were choosing our bar stools. Delivery is within ine week.

After initially browsing. Alex offered to help in a very non pushy friendly manner. Having returned a while later after visiting some other outlets, Alex then was extremely helpful and gave all information requested and we decided to buy. Was impressed by his manner, knowledge and attitude. Thank you.

When is a guarantee, no a guarantee?
When furniture village offer it.
I bought a sofabed that cost £1700, in 2019.
Ten year guarantee.
The main structure is metal, and part of the frame you sit on has snapped.
They sent out someone to look at it who had no idea how the sofabed extended from a sofa to a bed. Maybe he was new.
He then processed the fault incorrectly as wear and tear to the mechanism, which apparently is not covered, and not part of the fixed frame you sit on. Which was the actual fault.
Furniture village have washed their hands with it, quoting that according to the consumer rights act, 2015 after 6 months its down to the customer to demonstrate that it was a manufacturing fault and is not down to wear and tear. Can you believe that they would actually put that in writing.
A ten year guarantee should be what it reads, or fully explained by the sales staff, which obviously it wasn't .
My future purchases will be with a more reputable company like John Lewis who stand by their guarantee......
Update...

Thank you furniture village for replying.
However I have already contacted you twice now on your email address.
And got the reply mentioned above.
You know who I am, to submit a experience/review you have to give the order reference number.
You have the information already.

Excellent service in the shop choosing a new bed, highly knowledgeable and helpful staff. Followed by an excellent delivery service from two charming delivery men who assembled everything and made sure everything was clean and tidy.

Great service, really helpful and easy processing of my order :)

it had the furniture i was looking for
did not feel pressure to buy
sales person. Andy Rude was pleasant
did not like the cost of delivery

Steve was very informative and respected our views

Few issues with our new sofa but Ed from customer service did an excellent job to resolve the matter. 5 star service

The salesman was great

Sales person Alex was very knowledgeable and gave us every opportunity to mix and match what we were looking for. Shop was very presentable and an enjoyable purchase.

Jak very helpful when we struggle for furniture.We buy our most item we like finally.

A really positive experience, James was attentive but not at all pushy and listened to our requirements, we came away very happy and look forward to receiving the goods.

The guy who assisted us was friendly, informative and very helpful.

Service was great, no pressure on buying anything, was given the best deal when purchasing 3 large items, plus free delivery.

Clearly a friendly and respectful way of dealing with my situation

We found the quality corner sofa unit plus armchair we had been looking for. The member of staff(James) who helped us was extremely knowledgable and friendly without being "pushy" and gave us many useful tips and really useful information. The whole purchasing experience was a pleasure.

From order to delivery was kept informed of progress. The delivery was exceptional. Can’t praise Kris and Sancho enough polite and caring (even took their shoes off). Well done Furniture Village Bristol.

We were greeted on arrival and offered coffee/tea, asked if there was anything in particular we were looking for and shown to where the sofa's were, the assistant was very informative & polite, he was not pushy at all which is a massive bonus.
The store was clean & bright
I purchased a chesterfield sofa & chair & can't wait for them to arrive

We bought the Cinema Sofa almost two years ago and have nothing but problems with it since. The control panel stopped working and was replaced. This then activated the massage function on one side where the whole sofa plays a loud vibrating sound and cannot be switched on at the plug. Another "technician" came to fix this and couldn't. Since January 2026 I have not had a response to contact forms or emails to the "Aftercare" team and have been unable to get through on the phonelines, unless I want to spend 8 hours waiting in a queue.
One of the technicians that attended reported that fixing these sofas were a "nightmare" as there are so many wires - and these people are not electricians, and not paid enough to work it out.

Just save your money (£3000) and get a basic sofa.