Furniture Village - Bristol Reviews 

2,453
•
TrustScore 4.5 out of 5

4.6

Lysander Road, Cribbs Causeway, BS10 7TX Bristol, GB

•

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Rated 5 out of 5 stars

Excellent customer service greeting ‘s by staff in store with ,good morning,. Left to browse at our leisure Jak was amazing very pleasant never felt rushed and helped with different items we liked.

Rated 5 out of 5 stars

After initially browsing. Alex offered to help in a very non pushy friendly manner. Having returned a while later after visiting some other outlets, Alex then was extremely helpful and gave all inform... See more

Rated 5 out of 5 stars

Great sales service at Cribbs causeway showroom with helpful saleswoman who explained how the swivel table mechanism worked from a round to an oblong table top with no hard sell and plenty of suggesti... See more

Rated 5 out of 5 stars

I spoke to a lady called Donna who was very polite, listened to my problem, seemed to understand and had no hesitation in saying she would get someone to come and assess the situation. She gave me gr... See more


Company details


Contact info

  • Lysander Road, Cribbs Causeway, BS10 7TX, Bristol, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,453)

60,065 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Furniture ordered still overdue

Furniture ordered is still not available and no communication on when it will be available we have had to ring and ask for update now a month overdue and no delivery date disappointed in your customer service.

12 October 2026
Unprompted review
Furniture Village - Bristol logo

Reply from Furniture Village - Bristol

Good afternoon. I am truly so sorry to hear about the experience you have had since placing your order. This is something I would like to assist with. To enable me to do so, please ca you send a copy of your review, along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind regards, Amber

Rated 5 out of 5 stars

Positive visit …

Staff very helpful and not overly pushy to make a sale. Information on our selected dining set was very good and flexible options available to give our exact configuration.

25 October 2026
Rated 5 out of 5 stars

Great experience at Furniturevillage

From our first visit to the showroom and meeting James and eventually purchasing 2 leather sofa’s our transaction and eventual delivery was excellent in every aspect.
The delivery was on due date and the delivery guys were brilliant calling us 20 minutes before arriving ,taking great care in our property and explaining the operation of the recliners and other extras. The quality of the sofas is great.
I would certainly recommend furniturevillage and their staff.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Donna was excellent and gave a positive reaction to my call

I spoke to a lady called Donna who was very polite, listened to my problem, seemed to understand and had no hesitation in saying she would get someone to come and assess the situation. She gave me great confidence in Furniture Village customer care unlike some companies where you cant even speak to anyone! Well done Donna for sending me an email immediately and helping out.

24 October 2026
Unprompted review
Rated 1 out of 5 stars

Terrible aftercare service

Terrible aftercare service - delivered wrong colour headboard and now I have to wait another 4 weeks for thw correct headboard.

12 October 2026
Unprompted review
Furniture Village - Bristol logo

Reply from Furniture Village - Bristol

Good afternoon. Thank you for your review. I'm sorry to hear that you've received the wrong colour headboard and that you're now facing a further wait for the correct replacement. To allow us to investigate this further, please email your complaint, order number, and billing address to myexperience@furniturevillage.co.uk.Kind regards, Gabriel

Rated 5 out of 5 stars

Shop staff helpful

Shop staff helpful, kept us informed about delivery. Delivery good, delivery drivers very helpful and polite

24 October 2026
Unprompted review
Rated 5 out of 5 stars

I had my table and chairs delivered…

I had my table and chairs delivered today .Rob and David were fantastic they assembled everything for me and they were so pleasant and efficient well done boys .I would defentley shop furniture village again 10/10.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Great sales service at Cribbs causeway…

Great sales service at Cribbs causeway showroom with helpful saleswoman who explained how the swivel table mechanism worked from a round to an oblong table top with no hard sell and plenty of suggestions to my questions. The delivery guys Sebastian & Mike were also polite and showed me how to convert the table & provided some stick on protection to the table legs for my flooring. Great friendly service and quality product with cleaning kit & instructions. Great service throughout

4 September 2026
Unprompted review

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