Furniture Village - Bristol Reviews 

Great in store. However, delivery was cancelled on the day for one product. I was told by the delivery company that Furniture Village and the suppler would be in touch. Neither were. It got rescheduled when I inquired.
The other 2 products on the same order were never dispatched. Inquired once and heard nothing. Second time inquiring a month later I finally hear back but no apology for the delay or anything.
Poor communication after order from Furniture Village.

Very nice and freindly, so happy with the sofas also

The Sales person was really helpful and polite. Also the aftersales team were really friendly when arranging the delivey day. The delivery guys were A+ from start to finish. And table and chairs look great. Thank you.

Staff very helpful, delivery service very good

The store to delivery was very good no complaints at all.

Helpful friendly staff, Charlie was absolutely fantastic, we explained that we were looking for a sofa that would be comfortable for someone with a bad back ! Charlie showed us all of our options. Five stars are not enough. Very excited to of purchased two new sofas .

The young lady employee was very helpful

The amount of furniture to choose from was amazing, we found exactly what we were looking for and the help we got from the staff member who answered all our questions was first class
And the main thing was the price a reasonable price for a good product.

Lots of choice, I knew what I wanted and within 25 minutes all ordered, paid for and I was leaving the shop. Swift, efficient and pleasant service. Just waiting for delivery now!

I bought a dinning set on Friday and the next Monday one of the chair has a problem, I have been chasing furniture village to come and repair the chair no response. I have been calling several times I am told they have contacted the warehouse , this has been ongoing for weeks!!. Really disappointed in their service. I HAVE SENT AN EMAIL TO THE COMPANY 24TH OF SEPT NO RESPONSE

Now I have written an email and the automatic response was that you need to contact them through chat, you go to their chat it is greyed out meaning it is not working. I tell you this is frustrating.

Dear Valued Customer,
Thank you for reaching out to us. We sincerely appreciate you taking the time to contact us.
If this is your first time contacting us about your concern, the quickest way to receive support is via our Live Chat service, where our Customer Care Team can assist you in real time.
You can access Live Chat here:
Contact & Customer Service - Furniture Village
(select the Live Chat option during opening hours) it is greyed out not working!! how I wish I can upload a screenshot here

Really friendly staff with indepth knowledge of the products. No pressure to buy but lots of good targeted advice which gives you the confidence to purchase your chosen item.
The room settings and furniture within are attractive.

Excellent service. Delivery guys Joe and Dave outstanding

We had a great experience picking out a dining table at Furniture Village in Bristol. Steve was super attentive to every detail and really helped us make the right decision.

I paid upfront for a king bed. It was delivered in week 3 of delivery window. The bed base was set up. The mattress was the wrong size. Delivery men left the base and said someone would be in touch in 3 working days. Three phone calls later I am no further forward. Nobody has ever rung me back or knows anything when I phone.
I want a full refund and the bed base removed so have been passed along again. Will never buy from them again. Customer follow up is appalling.

Update - after speaking to Customer Services yesterday I was assured that someone would be in contact with me with full information within 24 hours. That time has now passed and still no phone call.

Clean and tidy. Efficient build good communication.

Andy was very patience and helpful answering loads of questions and doing lots of measuring.
Coffee was very welcome.
Looking forward to receiving my lovely new suite.

The salesman was very helpful: informative and generous with his time. I was amazed by the broad range of lovely furniture available.

My partner and I have just bought a sofa for our new house and Jak was super helpful, very approachable and really friendly. Highly recommend talking to him when purchasing furniture :)

Professional advice and wasn’t too pushy. James Bailey

The shop was well organised we found what we needed the person who helped us charlie was very helpful and friendly and we didn’t feel pressurised at all