Funeral Guide Reviews 

610
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 599 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the website easy to use and navigate, appreciating the straightforward process for leaving messages, lighting virtual candles, and making donations. Many praise the service for its thoughtful features, providing comfort and a meaningful way to express condolences and support. The staff and funeral directors are frequently described as exceptional, kind, and highly respectful, offering outstanding support. However, some customers noted issues with the donation process, such as automatic fees or donor names appearing publicly despite privacy settings. A few people also found certain website aspects tricky or cumbersome, with occasional reports of messages being lost.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform very easy to use and... See more

Service

Consumers find the service to be positive, with many expressing gratitude for its helpfulness during... See more

Website

Users describe positive interactions with the website, finding it easy to use and intuitive for tasks like... See more

Staff

Customers consistently note positive experiences with staff, highlighting their care, compassion, and... See more

Product

Clients share positive opinions on the product, particularly appreciating the ability to light virtual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many friends and family have passed away,but had it not been through your fantastic tribute page,I wouldn't half of it. On this occasion, its my cousins grandmother who has sadly passed away. (Kate&jo... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

610 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(610)

606 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use, lovely way to remember someone who has passed and able to light a candle to show love to them and their family

10 May 2026
Unprompted review
Rated 4 out of 5 stars

A really pleasant surprise

A really pleasant surprise, both to contribute to and to read and consult. I like the way it builds up a composite obit. Uploading and other aspects of the site can be a bit cumbersome. Why donate through just giving and pay their extortionate 'voluntary' fee when you can just send money directly to the chosen charity? That really really stinks (it's possible, but again cumbersome and not clear how, to avoid this fee)

9 May 2026
Unprompted review
Rated 2 out of 5 stars

Website error problem to be resolved - URGENTLY !

Does what would be expected of such a website - has a photo of the deceased, some words / obituary and a facility for making a donation to the designated charity / fund.
What does NOT work, is the option for donors to remain anonymous - as the donor's name is automatically displayed on the public view, despite ticking the 'no name' box.
Need to get this error sorted sooner rather than later . . . it is of major concern to a good number of donors ! ! !

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to use

Really easy to use. You can write condolence messages, advise if you are attending the funeral, upload photos and light a candle. I thought it was brilliant.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic site

Fantastic site it is so nice to be able to leave those left behind a message, and light a candle for the person who has passed.
Also to leave a donation to, read about them and find out about the funeral and wake too is very helpful.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find someone

I was looking to see if my old boss was still alive and found him on Funeral Guide, sadly, deceased. I left a message and a candle for him. Very good website.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Compassionate and Respectful

Excellent service from Glasgow Independent Funeral Care provided our family needs with care and compassion while keeping my brother safe in their care with respect and dignity.
David guided us every step of the way and this really helped at the most difficult time in our life.
I would highly recommend David and his team as organising a funeral for a loved one is very distressing but that burden was removed from us by David who take care of everything.

24 April 2026
Unprompted review

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