Funeral Guide Reviews 

619
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to navigate and use, offering a straightforward platform for leaving messages, lighting virtual candles, and making donations. This service is highly valued for providing comfort and support during emotional times, allowing people to express condolences and connect. The staff are frequently highlighted as exceptional, professional, kind, and respectful, making difficult situations smoother for families. However, some customers noted occasional technical difficulties with the website, such as links not working or messages being deleted unexpectedly. A few other people also felt that there were issues with the donation process, specifically regarding unexpected charges or the display of donor names.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Service

Users describe positive interactions with service, highlighting its professionalism, respect, and discretion,... See more

Website

Reviewers highlight positive aspects of the website, often describing it as fantastic, easy to use, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, respectful, and... See more

Product

Consumers find the product to be positive, with many appreciating the ability to light virtual candles and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

619 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(619)

579 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic site

Fantastic site it is so nice to be able to leave those left behind a message, and light a candle for the person who has passed.
Also to leave a donation to, read about them and find out about the funeral and wake too is very helpful.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find someone

I was looking to see if my old boss was still alive and found him on Funeral Guide, sadly, deceased. I left a message and a candle for him. Very good website.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Compassionate and Respectful

Excellent service from Glasgow Independent Funeral Care provided our family needs with care and compassion while keeping my brother safe in their care with respect and dignity.
David guided us every step of the way and this really helped at the most difficult time in our life.
I would highly recommend David and his team as organising a funeral for a loved one is very distressing but that burden was removed from us by David who take care of everything.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Funeral guide is exceptional

Funeral guide is exceptional. They have helped myself feel as though I can still reach out to my loved one and share memories and messages. I can’t thank them enough

30 March 2026
Unprompted review
Rated 5 out of 5 stars

A family member passed away and we live…

A family member passed away and we live in a different country and can't attend the funeral. It was really nice to be able to be part of it and add our photos and thoughts to the obituary. Thank you for an easy and efficient service.

29 April 2026
Unprompted review

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