Federation of Small Businesses Reviews 

721
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

FSB has such great resources. Just attended a great webinar on Marketing delivered by Phill Agnew of Nudge - wow! learnt so much in just an hour. Networks make such a difference too!

Rated 5 out of 5 stars

Having just started my new business -Pet Lighthouse, an online second opinion vet for pet owners struggling with their pet's health- I have found FSB invaluable. The advice, support and templates have... See more

Company replied

Rated 5 out of 5 stars

I have just spent the most amazing day at the FSB Boot Camp at Keele Hall in Newcastle under Lyme. Every speaker was relevant and the networking was incredibly well organised and made sure that every... See more

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Rated 5 out of 5 stars

The Surrey area FSB meet-ups are really well run by Tracey C. She's an avid FSB promoter in a pragmatic but motivating way so you really appreciate the benefits of what FSB offers. She brings a great... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.


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4.5

Excellent

TrustScore 4.5 out of 5

721 reviews

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4.5

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23 reviews in the last 12 months

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Rated 5 out of 5 stars

FSB is a fantastic membership…

FSB is a fantastic membership organisation for solo traders, micro and small businesses. Often these businesses have little support and FSB offer a suite of documentation, links, advice and tools to help them set up proper process and to protect themselves from all kinds of unique issues that come with running a business. The events that FSB put on are excellent and the networking sessions providing access to a support network and a chance to promote your brand and services. Ann and the team really take their time to get to know business owners in the local area and take a personal approach to providing support. A huge thanks!

16 November 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thank you for the positive comment Laura. Glad you find the vents and networking useful. Feel free to contact us at Customer Services on 0808 2020 888 or customerservices@fsb.org.uk with any queries in the future.
Terry Crawford - FSB Customer Services

Rated 5 out of 5 stars

Helpful Budget Webinar

Watched your Budget webinar today. It was really helpful. A great panel and great host. Will be watching it again on catchup and recommending others do to.

5 November 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thank you for your positive comment Richie - this is just one of the topics that our Policy Team lobby the UK Parliaments about on behalf of our members.

Rated 2 out of 5 stars

Let themselves down when I went to…

Let themselves down when I went to cancel. They automatically took the money from my account without a curiosity email. As I know longer use it, I emailed them asking to cancel, they said I had to ring them. This then turned into a sales pitch of why I should stay and the benefits I would lose. I had to interrupt the women twice saying I wasn't interested in a sales pitch.

18 October 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon

Thank you for sharing your experience with us. We’re sorry to hear that the cancellation process didn’t meet your expectations. We always strive to make things as smooth as possible for our members.

The FSB aims to speak with members who wish to cancel to ensure they're aware of the insurance product included with the membership, which may benefit them. We apologise if this felt like a sales pitch and for any frustration it caused.

Your feedback is valuable to us, if there’s anything more we can do to assist you, please feel free to reach out to us directly.

Thanks - Josephine

Rated 5 out of 5 stars

Great Service!

I have interacted with two individuals from the FSB recently, Martin and Victoria. Both have been incredibly supportive, helpful and gave really clear explanations of how to navigate the website and resources at my disposal, enabling me to hopefully make the most of my membership with the FSB

16 October 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Hi Zena

Thank you for such a great review!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Martin and Victoria have been able to support you. If you need any further support, please don't hesitate to get in touch with the Customer Services Team.

Many Thanks

Terry Crawford @FSB Customer Services

Rated 5 out of 5 stars

Best networking events in Kent!

We have been members of the Kent branch of the FSB for 3 years and enjoy the benefits of legal advice, insurance etc. However, the reason we belong stands out head and shoulders above those benefits! The support we get from Tim Aker (FSB development manager) and Jane Martin (FSB connector) has been enormously helpful to us and our business. They develop such strong relationships with their members and take a real interest in connecting aligned businesses. FSB events are our favourite networking events - great venues, inspirational speakers and lovely people. If you're a small business in Kent I would highly recommend you join now!

3 October 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thank you for your support and comments Kathy and I am glad Jane and Tim's hard work in the field is appreciated in this way.

Rated 5 out of 5 stars

The benefits to FSB are vast

The FSB have been such a great organisation to be part of. The events they put on are fabulous and varied, but more importantly the benefits you get are incredible. I can totally recommend anyone in business, as a new start up or even someone who’s long in the tooth like myself, should join FSB - it really is a game changer!

3 October 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thank you for the positive comments on our events and the benefits that are available to members .

Rated 5 out of 5 stars

I have attended two events in the last…

I have attended two events in the last week and have been so impressed. Jane and Tim have been a great support, introducing me to other businesses and making me feel so welcome. I've attended other events before but wasn't as impressed, as they felt very cliquey and not as relaxed as FSB events. There seems to be a genuine care from the other members, and the talks have been both helpful and insightful. I've already implemented some of what I learned into my business. Thank you, FSB—I look forward to the next event!

3 October 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Hi Stuart

Thank you for such a great review!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Tim has been amazing and you have found the link between LA and FSB supportive. If you need any further support, please don't hesitate to get in touch with the Customer Services Team.

Many Thanks

Rated 5 out of 5 stars

FSB will protect your business like nothing else

"I've only been a member for two weeks, and I already find it to be of exceptional value for any business. There are so many rip-off solicitors out there, but Markel Law’s partnership with FSB really gets the job done. Even if I have to pay for extra legal services that aren't covered, I’d rather give Markel Law the business because I know they have our backs, especially with their connection to FSB."

25 September 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon, Thank you so much for your kind words! We're thrilled that you enjoyed your experience with Markel Law, and we truly appreciate you taking the time to share your thoughts with us. If you do require any further assistance, please contact Customer Services on 0808 2020 888.

Rated 5 out of 5 stars

Breath of new life locally!

From a Local Authority supporting business, Tim Aker in Kent has been amazing. So energetic, passionate, creative and genuine. The outreach between FSB, the LA and businesses to make sure members and potential members get the right access, support and are heard is unique from my perspective having worked with business organisations over the years.

11 September 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Hi Sean

What a lovely review to read!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Tim has been amazing and you have found the link between LA and FSB supportive. If you need any further support, please don't hesitate to get in touch with the Customer Services Team.

Many Thanks
Josephine- FSB

Rated 1 out of 5 stars

save your money .. go to CRONER !

I have paid the FSB subscription for 25 yrs . First time I had to use it this month with an employment law issue and it was worse than rubbish . Had to ring 3 x to get a legal to call me and the advice and help was awful ! no set out plan of action was given or help or advice . save your money and go to CRONER they are the best !! I had someone call at my business within the hour with an exact way forward set by step and its through them that I got help and a good result with all employment law set out at every stage with people that cared !. what a useless organisation to the Employer !!!

5 August 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Christina,

We're very sorry to hear about your experience, we would like to gain more insight into this if possible so we can look into this further.

Would you be so kind to send us some more information to our customer services team so we can investigate this for you? Our email to contact is customerservices@fsb.org.uk.

FSB - Josephine

Rated 5 out of 5 stars

Going Above and Beyond For Businesses

Lots of people are aware of the tangible benefits of joining the FSB. Things like insurance, business support, etc. However, what makes them a standout organisation for me is their support by introducing me to others, being there when I have a question, and being people I can call on if I need help. That type of support is invaluable, and I cannot recommend them enough - and especially Tim Aker and Jane Martin, who are the business supporters in the South East. Thankyou

8 August 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning,

Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support from Tim and Jane. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks,

Abby.

Rated 5 out of 5 stars

FSB Is A No Brainer! (best value)

I was introduced to the FSB by Tim and Jane from the Kent/South East part of the FSB, initially by attending one of their South East Networking events. These events are unbelievably brilliant - held in fantastic locations, impeccably organised, and attended by genuinely fantastic people.

I've met people at these events whom I wouldn't have crossed paths with otherwise, and we've successfully worked together on profitable projects. The variety of business owners I've encountered is remarkable, from those running large, multi-location enterprises to small independents just starting out, and even hobbyists turning their passions into businesses. The FSB events are a true value add for me.

Thanks to the FSB and specifically Tim and Jane's connections, I can personally attest to at least a 30% growth in my business. Their consistent efforts in putting people forward in my line of work have been immensely beneficial.

The onboarding process was excellent - The support available is extensive, with numerous advice lines and included insurance.

In summary, I can't recommend the South East FSB enough. You are in safe hands with Tim and Jane, who are true heroes. While I can't speak for all areas of the FSB, their nationwide offerings are fantastic. Events, training, support, legal advice - you name it, the FSB either has it or knows someone who does!

No brainer!

5 August 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon,

Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support from Tim and Jane. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks,

Abby

Rated 1 out of 5 stars

WATCHED FSB OVER FORTY YEARS,JOINED…

WATCHED FSB OVER FORTY YEARS,JOINED RECENTLY,AFTER A WEEK,LEGAL HELP HOPLESS,EMAILS DAILY,IN IT FOR KICK BACKS FROM WHAT THEY SELL,TOTALLY USELESS
WILL NOT BE RENEWING MY MEMBERSHIP.IF YOUR A SOLE TRADER
YOUR ON YOUR OWN,SET UP A LIMITED COMPANY YOU GET AWAY WITH EVERYTHING,GO OUT OF BUSINESS FRIDAY OWING MILLIONS START MONDAY CLEAN SHEET,THATS A FACT.UK FINNSHED,CHECK THE RUNNING COSTS FSB,THEY SAY IT'S A NONE PROFIT ORGANISATION EYE RIGHT

12 July 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon AG

We're very sorry to hear about your experience, we would like to gain more insight into this if possible so we can look into this further.

Would you be so kind to send us some more information to our customer services team so we can investigate this for you? Our email to contact is customerservices@fsb.org.uk.

FSB - Josephine

Rated 5 out of 5 stars

It can be very lonely being a small…

It can be very lonely being a small business and no one knows this better than an independent financial advisor specialising in business consultancy and wealth advice for this segment.

This is where I see tremendous value in being a member of the Federation of Small Business in Kent.

Tim Aker from FSB Kent has been an excellent advocate for the small business community in Kent - This has enabled us to raise our profile and contribute our expertise in various networking events and on BBC radio Kent.

In the last couple of months, I’ve made connections with some leading accountancy and HR consultancy firms which has provided a huge boost to my business.

The ecosystem and hive mind FSB creates to exchange ideas, opportunities and boost confidence is absolutely fantastic.

10 July 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,

What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support from Tim and the FSB Team. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks FSB

Joanne

Rated 5 out of 5 stars

Superb events

Superb events , I have only joined FSB couple months ago but already been in events face to face and online . Super inclusive with hundreds of benefits at click of a button . Don’t hesitate to join if in doubt get in touch with a rep or join their free events 🙏

9 July 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Ana,

What a wonderful review to read.

Thank you so much for taking the time out of your day to leave such wonderful feedback regarding FSB Networking events. We look forward to seeing you at future FSB Events. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks

Joanne - FSB

Rated 4 out of 5 stars

FSB Introduction

The presentation received was extremely thorough and gave good understanding of what the FSB had to offer.
Justin gave excellent presentation and explained content in a relaxed and understandable manner.
I'd would definitely recommend all new FSB members undertake the Intro call.

3 July 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Robert

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Justin has gone out of his way to explain the information to you fully. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks
Joanne- FSB

Rated 4 out of 5 stars

My very first FSB meeting and it felt…

My very first FSB meeting and it felt supportive kind and progressive. I will join and hope to offer my expertise to others and be accountable to myself and the FSB group.

8 July 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Michelle,

Thank you sincerely for your kind review and for taking the time out of your busy schedule to share your feedback with us.

Your feedback is invaluable to us as we continually strive to enhance our events and services. We are looking forward of welcoming you to future FSB events.

Should you require any additional assistance or support, please feel free to reach out to us here at Customer Services. We're always here to help.

Thank you
Joanne - FSB

Rated 5 out of 5 stars

Onboarding was excellent

Onboarding was excellent - a full tour of all benefits with a knowledgeable and friendly advisor. There's loads of support available and lots of advice lines and insurance included.

4 July 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Ben,

What a lovely review to read!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased you found the onboard tour beneficial and the information and advice will support you moving forward We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks
Joanne- FSB

Rated 1 out of 5 stars

Total waste of money!

Total waste of money!

1 February 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Esther,

We're very sorry to hear about your experience, we would like to gain more insight into this if possible so we can look into this further.

Would you be so kind to send us some more information to our customer services team so we can investigate this for you? Our email to contact is customerservices@fsb.org.uk.

FSB - Joanne

Rated 5 out of 5 stars

Encouraging and Supportive, Especially the Peer Support!

I have been a member of the FSB for several businesses now and when I launched my new business last year joining was very high on my to do list!
I have enjoyed networking events, training, general support and most recently a peer support group over several months.
The genuine interest in me and my business has really instilled new confidence in me, allowing me to try to things and build my network. With tips, insights and introductions it is a must in my opinion!

19 June 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Elizabeth
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased that you have found the start of your FSB membership supportive with your new business, especially the Networking. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

FSB - Joanne

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