We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
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Review summary
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Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The machine is always breaking
The machine is always breaking, they come out to do an unsatisfactory repair and then it’s still not working. They overprice a 3 year lease at £8k but it just never works. They waste 10l of syrup every time they attend and their answer is ‘tough’ even though they charge us £150 for that 10L of syrup - and it’s wasted because their machine is faulty. The won’t replace parts - just seals and adjust the syrup ratio - and blame the syrup on being sugar free.
1 February 2026
Unprompted review
Reply from Frozen Brothers
Hi Rahmat, Thank you for sharing your feedback.
We're sorry we have not been able to locate a corresponding case in our system. The feedback you’ve described is unusual, so we would like to look into this further and make sure everything is addressed appropriately.
To help us investigate, could you please contact us quoting your reference #223220, which was created for you? This will allow us to dig a bit deeper into the matter.
We appreciate your cooperation and look forward to resolving this with you.
Martin is a very good reliable engineer
Martin is a very good reliable engineer
28 January 2026
Unprompted review
Reply from Frozen Brothers
Thank you — your kind message truly means a lot.
Engineer now what he is doing
Engineer now what he is doing, excellent communication
27 January 2026
Unprompted review
Reply from Frozen Brothers
We’re delighted to hear that our engineer provided clear communication and demonstrated strong expertise during the visit. If you ever need further support, we’re always here to help.
Ryan was a star
Ryan was a star ! Really helpful and explained the issue. Identifyed the problem quickly and had us up and running asap. Credit to you your company.
26 January 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your wonderful feedback! We’re glad Ryan could help and get everything sorted quickly. We’ll make sure he knows how much you appreciated his support.
Really helpful and polite
26 January 2026
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback. Providing helpful and polite service is very important to us.
Reply from Frozen Brothers
Thank you for your positive feedback. We’re glad to hear that you were happy with our service. Resolving customer issues efficiently and professionally is always our priority.
Reply from Frozen Brothers
Thank you very much for your review! We’re pleased to hear that you were happy with the efficiency of our service.
Reply from Frozen Brothers
Thank you — we’re pleased to hear that.
quick and efficient
Raymond was quick, efficient, and had the ice blast machine back in action in minimal time.
20 January 2026
Unprompted review
Reply from Frozen Brothers
Thanks so much for the lovely feedback! We really appreciate you taking the time to share this -Raymond will be delighted to hear it.
Rob is excellent but timescale was…
Rob is excellent but timescale was ridiculous left without any tango for weeks over our busiest period
7 January 2026
Unprompted review
Reply from Frozen Brothers
We sincerely apologise for the prolonged timescale and the disruption during such a busy period. We understand how frustrating this must have been and are actively reviewing our processes to improve service times going forward. We’re pleased to hear that Rob’s work was excellent.
Fantastic Martin
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them. Both have now been fine tuned.
10 January 2026
Unprompted review
Reply from Frozen Brothers
Thank you for your kind feedback. We’re pleased to hear that Martin worked efficiently and ensured everything was fully operational. His attention to detail truly reflects his professionalism.
Reply from Frozen Brothers
Thank you, glad to hear that!
Reply from Frozen Brothers
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience and are delighted to hear your positive comments.
We look forward to supporting you again in the future.
Discovered problem and fixed in good…
Discovered problem and fixed in good time and manner
6 January 2026
Unprompted review
Reply from Frozen Brothers
Thanks for letting us know! We’re pleased the problem was spotted and resolved in good time.
great service
6 January 2026
Unprompted review
Reply from Frozen Brothers
Thanks so much — glad you were happy with the service!
ROB from Tango visited to service our…
ROB from Tango visited to service our Tango Ice Blast machine and did an excellent job. He carried out a thorough cleaning and fixed the machine properly. Very professional, efficient, and reliable service. Highly satisfied.
6 January 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your lovely feedback. We’re really pleased to hear that Rob did such a great job on your Tango Ice Blast machine. He’ll be delighted to know his professionalism and attention to detail were appreciated.
Thanks again for taking the time to share this.
Reply from Frozen Brothers
Glad he made a great impression - thank you for sharing!
2 Visits Needed again
Yet again had to have 2 visits from the engineers as the first came and “fixed” the problem, for it to start again 10 minutes after he left. Thankfully Martin is sent for the 2nd visit as he always does a brilliant job and fixes the issue.
5 December 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback. We’re sorry for the inconvenience of needing two visits and appreciate your patience. We’re glad Martin was able to resolve the issue and will review this to prevent it happening again.
Polite and friendly service
Polite and friendly service. Got the job done with minimum fuss, to the staff and customers.
3 December 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your kind words! We’re glad our team provided polite, friendly service and got the job done smoothly. We appreciate your feedback!
Worst service ever
27 November 2025
Unprompted review
Reply from Frozen Brothers
Thanks for sharing your feedback — we’re really sorry to hear your experience hasn’t been a positive one.
We take pride in the level of service we aim to deliver, and the reviews we receive are a reflection of the genuine experiences of many of our customers. That said, we know we can always improve, and we’d really like the opportunity to make things right for you.
If you’re open to it, please get in touch with our Customer Service team at customerservices@frozenbrothers.com so we can look into this further.
We truly appreciate the chance to help and put things right.
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