We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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very nice and attentive technician
26 November 2025
Unprompted review
Reply from Frozen Brothers
Thank you. We’re so glad you’re happy with our technician!
The technician’s very professional
The technician’s very professional. Everytime, machines work very well after his intervention. And he’s very kind and gentle.
26 November 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your wonderful feedback—we’re thrilled to hear our technician’s professionalism and kindness make such a positive impact!
Reply from Frozen Brothers
Thank you for your feedback! We’re very glad to hear that you’re satisfied with our work.
Rob always gives us 5 star treatment &…
Rob always gives us 5 star treatment & is very pleasant & always does his job to a high standard & checks machine is in full working order & cleans it every time also
19 November 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback! Providing high-quality service and ensuring machines are clean and fully operational is part of our standard and a key strength of our company. We’re glad Rob delivered on this commitment.
Customer service has improved so much!
I’ve had issues with this company before, but it looks like they’re making real progress. I called for an engineer, and Martin arrived within four hours. He was excellent—he fixed my problem and offered some valuable advice. I’m optimistic that our collaboration will be great moving forward, especially since it seems their customer service has improved significantly!
17 November 2025
Unprompted review
Reply from Frozen Brothers
Thank you so much for the kind feedback! We're thrilled to hear that you had a positive experience with Martin and that our service is making a difference. We’re committed to continuing to improve and providing the best support possible. Looking forward to working together more in the future!
Matt was lovey
Matt was lovey. Kept his work area clean, explained how the machine worked and made sure we were happy before he left.
17 November 2025
Unprompted review
Reply from Frozen Brothers
Thanks for letting us know! We're glad Matt took the time to explain everything and keep things tidy. We'll be sure to pass along your feedback!
Great job we really appreciate and…
Great job we really appreciate and thank you very much…!!!
15 November 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback! We really appreciate you taking the time to share your thoughts.
Reply from Frozen Brothers
Fantastic, we're glad it was sorted in one go.
Once again Raymond was spot on time and just made the job look so easy .
Once again Raymand was spot on time
11 November 2025
Unprompted review
Reply from Frozen Brothers
We appreciate positive feedback! And are thrilled to hear that Raymond delivered excellent service once again!
Brilliant service
Martin was great, came ontime, rang us, sorted the machine out, very knowledgeable. Top quality service from frozen brothers again. Thanks martin, absolute legend
30 October 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the fantastic review!
We’re so pleased Martin delivered such a smooth and professional service. He’s a key part of what makes Frozen Brothers great—glad he could get you sorted!
Great service always clean and tidy and…
Great service always clean and tidy and gets the job done
29 October 2025
Unprompted review
Reply from Frozen Brothers
We’re glad to hear the service was clean, tidy, and efficient—just what we aim for at Frozen Brothers!
John is always so helpful and…
John is always so helpful and knowledgeable when it comes to a repair job. He’s been our engineer from Frozen Brothers for the past 3 years anf I’d rather him sorting us out than any other engineer. What a guy!
29 October 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your wonderful feedback! We’re proud to have John on our team—his dedication and expertise truly reflect the high standards we strive for at Frozen Brothers. It’s great to know he’s made such a positive impact over the years!
Great service as always by Ross
28 October 2025
Unprompted review
Reply from Frozen Brothers
Really appreciate your kind words — Ross will be delighted!
Best Frozen Brothers Engineer 👍🏻
We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on with the job with a smile on his face and always manages to make me and all the other staff laugh whilst doing it. Always knows what the issue is and gets it sorted without any follow on problems. He even gives the machines a good clean when he’s finished which is an extra bonus!
24 October 2025
Unprompted review
Reply from Frozen Brothers
Thank you so much for the kind words! We're proud to have engineers like Martin who not only solve problems quickly and professionally, but also bring great energy to every visit. At Frozen Brothers, we’re committed to reliable service, expert knowledge, and keeping your machines running smoothly — with a smile!
Very quick to respond to the issue and…
Very quick to respond to the issue and dealt with and fixed the issue
22 October 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much for your lovely review! Glad we could sort it swiftly!"
Reply from Frozen Brothers
We're very pleased to hear our engineer made a great impression.
The engineer was present on a Saturday…
The engineer was present on a Saturday afternoon Wow!!!
What a guy..👍
He was actually really helpful and got the machine to work instead of scratching his head and walking out!
😬
18 October 2025
Unprompted review
Reply from Frozen Brothers
A Saturday afternoon fix? That’s dedication! Our engineers don’t just turn up—they roll up their sleeves and get things working. It’s what we do best!
Peter was amazing!
Peter was amazing! Great guy with such good work ethic and cleanliness. Got us back up and running inmno time.
Highly recommended! Thanks mate
15 October 2025
Unprompted review
Reply from Frozen Brothers
We appreciate your feedback and are glad Peter provided such excellent service - we'll make sure he hears your kind words!
Engineer was friendly & efficient
Engineer was friendly & efficient, & helpful
15 October 2025
Unprompted review
Reply from Frozen Brothers
Thank you - we're pleased our team's skill and professionalism made a difference.
Martin was absolutely…
Martin was absolutely fantastic—professional, efficient, and genuinely helpful from start to finish.
14 October 2025
Unprompted review
Reply from Frozen Brothers
We're happy to know our staff's knowledge made a positive impression.
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