We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frozen Brothers
Thanks a bunch — made our day!
Reply from Frozen Brothers
We’re glad to hear that!
Reply from Frozen Brothers
Appreciate it! Glad we could help.
New motor fitting
Justin came in fixed new motor everything working as it should excellent service as per usual.
28 March 2026
Unprompted review
Reply from Frozen Brothers
Amazing — glad it’s all sorted! Justin smashed it as usual.
He is nice person thanks Tom 😊
27 March 2026
Unprompted review
Reply from Frozen Brothers
We really appreciate your kind message about Tom — it warms our hearts.
Reply from Frozen Brothers
Thank you — we’re really glad you had a good experience.
Reply from Frozen Brothers
Thanks so much! We’re glad to hear Mark’s quality work stands out.
Reply from Frozen Brothers
We're glad you found it helpful. Thank you for your feedback.
Great service
Great service. Arrived at stated time. Rob is a great member of the team.
18 March 2026
Unprompted review
Reply from Frozen Brothers
Thank you! Glad everything went smoothly, and Rob will be happy to hear your kind words.
daniel was very helpful an nice
25 February 2026
Unprompted review
Reply from Frozen Brothers
Thank you — we’re glad Daniel could help!
Reply from Frozen Brothers
Thank you — we’re really glad you had such great service.
Always a friendly visit
Always a friendly visit, always polite and nothing is ever too much trouble, A great asset to your company.
25 February 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your kind words — they truly made our day. We’re really grateful for your support.
Daniel was very helpful
Daniel was very helpful, efficient and polite. A+ service
23 February 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much! We're really glad you had such a positive experience with Daniel.
Great service from the engineer
Great service from the engineer and very easy to book it online.
20 February 2026
Unprompted review
Reply from Frozen Brothers
We're really glad to hear the engineer provided great service and that booking online was easy for you.
Reply from Frozen Brothers
Thank you! We're really glad you had a good experience.
Very helpful
Very helpful, cleaned all the machine and fixed the problem. Gave good tips and told us things we didnt know.
11 February 2026
Unprompted review
Reply from Frozen Brothers
Amazing to hear! So glad the machine’s fixed and you got such great tips — awesome job!
Excellent service by the engineer and…
Excellent service by the engineer and very friendly to
3 February 2026
Unprompted review
Reply from Frozen Brothers
Thank you — we’re pleased to hear that!
John is the best one 👍👍
3 February 2026
Unprompted review
Reply from Frozen Brothers
We’re delighted to hear that John made such a positive impression. He’ll be very happy to hear your kind words. 👍😊
We appreciate your feedback and are glad you had a great experience!
Technician Martin what an amazing help…
Technician Martin what an amazing help at Puttstars Peterborough on the 3/2/26. He fixed the issue quickly, had a polite conversation, gave us some tips and tricks and then signed off the job.
3 February 2026
Unprompted review
Reply from Frozen Brothers
Thank you for sharing your experience! We’re pleased to hear that Martin provided quick, helpful, and friendly support at Puttstars Peterborough.
Clear information about service
Clear information about service and maintenance. Very satisfied. Could have been told to us sooner but we were happy Fleur was there and now we hope we can enjoy our machine for the coming years.
2 February 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your lovely feedback — it really means a lot to us. We’re happy Fleur was able to help, and she’ll be delighted to hear your kind words. We understand you would have liked the information a bit earlier, and we’ll keep that in mind. Most of all, we hope you enjoy your machine for many years, and we’re always here if you need anything.
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