FreeWill Reviews 

4,757
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and the clarity of its instructions, making complex processes simple to understand. Many people highlight the website's intuitive design and the comprehensive nature of the product, which provides peace of mind without the need for expensive legal assistance. Consumers found the process to be straightforward and efficient, often noting the ability to easily edit documents and the helpful guidance provided. Reviewers appreciated the accessibility of the free service, which empowers individuals to manage important legal documents effectively.

What people talk about most

User experience

People report positive experiences with user experience, finding the process very simple and easy to use,... See more

Service

Consumers find the service to be highly positive, with many describing it as wonderful, superior, and... See more

Website

Clients share positive opinions on the website, with many describing it as an incredible gift, user-friendly,... See more

Instructions

Reviewers highlight positive aspects of instructions, consistently finding them easy to use, clear, and... See more

Product

Users describe positive interactions with the product, with many highly recommending it for creating online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with the Free Will service has been very positive especially for a person who doesn’t have the resources to pay an attorney for this very necessary service. I have a simple estate, but n... See more

Rated 5 out of 5 stars

My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more

Rated 5 out of 5 stars

This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more

Rated 5 out of 5 stars

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more


Company details

  1. Legal Services

Information provided by various external sources

FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(4,757)

1,159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Freewill was simple and very easy to…

Freewill was simple and very easy to complete and understand . It covers every aspect of a Living Will and more. Very detailed!! If you haven’t filled out a will from Freewill yet, you really should, plus you are missing out, making sure your family will be okay.

22 September 2025
Rated 5 out of 5 stars

The Best

So easy and no trouble getting it notarized at my bank or you have the option for them to do it. I recommend this to anyone. I love the easy of Freewill and quality of the product.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

First Will

This is my first time executing a will. I am so happy that I found this website. Everything was explained in layman's terms, step by step. It was not stressful filling out the forms. I appreciate this service very much. I do not have a lot of assets nor monetary values.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Have had a great experience, highly recommend

I've had a really great experience that was thorough but easy and well-explained. It made it possible to get through impediments on initiative & follow-through from prior difficulties and get all the way to completion (apart from signing/witnessing) in one reasonable session, and to have a trustworthy reliable document without extra work to research independently, engage (and pay) for legal experts, etc. What a relief I am feeling! Highly recommend.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Nearly impossible to get this printed…

Nearly impossible to get this printed out after you spend all the time filling out the information. They say "free" but you have to pay before you can get it tp print

29 December 2025
Unprompted review
FreeWill logo

Reply from FreeWill

Hi Stephanie,

Thank you for your feedback. We want to assure you that FreeWill is completely free. If you encountered a payment request, there may have been confusion with another service. You should be able to download and print your documents directly from our website at no charge. FreeWill is completely free as we're funded by nonprofits to make estate planning accessible to everyone. We never request payment information or charge fees for our estate planning services.

If you're still having trouble accessing your completed documents we have a dedicated support team would be happy to investigate and assist you. You can reach out to them by emailing help@freewill.com, and they will help you right away.

Thank you,
Jenny Xia Spradling

Rated 5 out of 5 stars

Very user-friendly

Very user-friendly. Very complete service. I worked for my attorney brother for 10 years decades ago. I recommended he use this service and he liked it too.

4 May 2025
Rated 5 out of 5 stars

Amazing service

Everything was understandable and let me have a will in place in case of tragedy, even with little money or assets. I had to deal with a no will probate and it was awful, and I couldn’t mourn, and was caught up in red tape. This would have been a lifesaver. Thank you for this service.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

This is an update to my previous Will I…

This is an update to my previous Will I created in 2022. Before then I was wanting a Will made up and FreeWill made that possible and it was easy to navigate through to create it. My kids will have what I leave behind without any problems, as soon as I get it Notarized and signed by a couple witnesses.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Step by step

Step by step is my preferred method of teaching. And that's exactly what this program does: it taught me how it's going to work. First this, then that, and everything left over is the other. You cannot leave out anything! The main holdup for me printing and signing since I don't have a working printer. I expect to "cure" that soon. Thanks to this website for an extremely easy to use format!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Free and Easy

What made my experience so great is that it's easy to do in one sitting It's not complicated none of that lawyer mumbo Jumble it's easy to understand and the best thing about it, it's free. I did mine yesterday and I had my notories today.It's all legal and ready to go. Thank you Free Will. I recommend it for everyone, and I do not recommend things lightly

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Simple and Stress-Free

FreeWill made something that felt overwhelming feel easy and approachable. The platform was clear, intuitive, and gave me real peace of mind. I’m very grateful for the experience.

4 December 2025
Rated 5 out of 5 stars

Easy to use and it really was free!

Sometimes companies SAY they are free but in the end try to sell you something. That was not the case with FreeWIll. My husband and I were able to write our wills and print them for free. Took them off to be notarized and we are all set!

29 November 2025

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