My experience with the Free Will service has been very positive especially for a person who doesn’t have the resources to pay an attorney for this very necessary service. I have a simple estate, but n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more
This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more
How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more
Company details
Information provided by various external sources
FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.
Contact info
300 W 57th St, 10019, New York, United States
- help@freewill.com
- www.freewill.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very Simple to do!
25 December 2025
Unprompted review
The service was a blessing
The service was a blessing, it was easy to use and brings a peace of mind you can't buy. The fact that they do this without fee is just flat out amazing.
23 December 2025
Unprompted review
Executor Change
Very easy to fill out. I am having a problem changing anything. I need to drop my daughter as an executor. I don't want my son and her fighting over my property etc.
10 December 2025
Nice very much apps
22 December 2025
Unprompted review
The Concept of formating a will is clear and concise.
The concept, the layout, formation, and wording of the survey were clear and concise.
12 December 2025
Very easy to finally get an unpleasant…
Very easy to finally get an unpleasant task completed
29 April 2025
Easy and straightforward
Easy, straightforward, tabs to help you understand what they mean, no legal jargon to confuse me. Very user friendly. Thank you for a platform like this.
16 December 2025
Unprompted review
So easy and thoughtful
So easy and thoughtful. Thank you guys for a great experience
14 December 2025
Unprompted review
Great free will prep site everything…
Great free will prep site everything you need in one easy to use site !!
7 December 2025
Ease of creating document
23 November 2025
Quick and easy to follow
9 December 2025
Juan Diaz will
The process was very simple. My daughter in law helped me with the whole process we were able to make changes as needed and we were able to do it slowly without being rushed.
4 November 2025
Unprompted review
Reply from FreeWill
Hello Ellen,
Thank you for taking the time to provide this feedback and we're sorry to hear that you found FreeWill's estate planning tools difficult to navigate.
We're committed to making estate planning easy and accessible for everyone, and your feedback helps us improve. If you're still working on things, our dedicated support team would be happy to assist you with any questions and provide guidance. They can be contacted by emailing help@freewill.com. We'd also welcome any specific feedback about what was challenging so we can continue to improve the experience.
Thank you for taking the time to share your experience
Thank you,
Jenny Xia Spradling
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