FreeWill Reviews 

4,757
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and the clarity of its instructions, making complex processes simple to understand. Many people highlight the website's intuitive design and the comprehensive nature of the product, which provides peace of mind without the need for expensive legal assistance. Consumers found the process to be straightforward and efficient, often noting the ability to easily edit documents and the helpful guidance provided. Reviewers appreciated the accessibility of the free service, which empowers individuals to manage important legal documents effectively.

What people talk about most

User experience

People report positive experiences with user experience, finding the process very simple and easy to use,... See more

Service

Consumers find the service to be highly positive, with many describing it as wonderful, superior, and... See more

Website

Clients share positive opinions on the website, with many describing it as an incredible gift, user-friendly,... See more

Instructions

Reviewers highlight positive aspects of instructions, consistently finding them easy to use, clear, and... See more

Product

Users describe positive interactions with the product, with many highly recommending it for creating online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with the Free Will service has been very positive especially for a person who doesn’t have the resources to pay an attorney for this very necessary service. I have a simple estate, but n... See more

Rated 5 out of 5 stars

My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more

Rated 5 out of 5 stars

This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more

Rated 5 out of 5 stars

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more


Company details

  1. Legal Services

Information provided by various external sources

FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(4,757)

1,159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will MADE EASY

Great assistance to this complicated task. Free Will made it easy and simple with excellent follow ups.

6 August 2025
Rated 5 out of 5 stars

The Free Will website makes it…

The Free Will website makes it incredibly easy to write a will. Gave Free Will five stars because of their ability to make the complex easy to understand. The final document was amazing, including my wishes and important legal language. Thank you Free Will for offering your important and very-necessary service online.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC

FANTASTIC! Easy to navigate, self explanatory but there's guidance if needed
IT REALLY IMPRESSED ME because it included all of the situations I was concerned about. Executer who gets what% if can, who gets Grandma's silver . Who gets the dog. Anything you want in the will there's a place for it. It's absolutely amazing.
If you do not have a will DO IT. I DID AND I HAVE A COPY TO EACH PERSON THAT NEEDED TO HAVE IT THEN SAVED IT IN MY DESKTOP. AND YOU CAN EDIT ( CHANGE) IT. I CAN'T SAY ENOUGH GOOD THINGS ABOUT IT. AND I'M A CRITIC!

12 October 2025
Rated 5 out of 5 stars

How easy was that?

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It was straight forward, no annoying ads or pressure to buy other services. They do ask you to contribute to a charity of your choice. I highly recommend Freewill.com.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Review pending

I am holding my review until I get errors corrected.

13 January 2026
Unprompted review
FreeWill logo

Reply from FreeWill

Hello Terri,

We appreciate your valuable feedback, and we understand how concerning it must have been to see your assets distributed differently than you intended.

When creating an estate plan using FreeWill's services, you are given the option to set your beneficiaries as primary or contingent based on the order you would like them distributed. If you are seeing that your assets are not being distributed in the way you intended, this may be related to how the beneficiaries were set up in your will.

Our support team would be happy to assist you and help ensure your will accurately reflects your wishes. They can be contacted by emailing help@freewill.com, and they'll work with you to resolve this as quickly as possible.

Thank you,
Jenny Xia Spradling

Rated 5 out of 5 stars

The site was very user-friendly!!!

The site was very user-friendly. It walked through each step of the process. I was very nervous to start with,but by the end of it all I was very pleased. Thank you for having this free service for those who cannot afford a lawyer!!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process

It's a very simple process and it's easy to understand. If you just follow the directions that they give you you're going to be doing well. If you need to ride a will or any kind of legal paper like that I suggest you use them

7 October 2025
Rated 4 out of 5 stars

Thanks to FREEWILL

I was searching the internet for a template for a will. For the most part they were complicated. Plus a charge for the final copy. I found FreeWill. And it was FREE. It was easy to understand and follow the instructions.
I had an outdated will and FreeWill Updated the old will, showed me more items I should include and items I should delete. And now it has been completed. I even received a message reminding me to sign my will. I feel good about completing my will by myself. Well, OK Free Will and I did my will.
Thank you so much for providing me with a the information to complete the document.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

I was dreading this process

I was dreading this process, however, as we walked through the process step by step it was very straight forward and simple. At the end we had a completed document that spelled out our wishes. Thank you for helping ease the pain of this dreaded process.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

very helpful

They made the process of understanding making a will very comfortable. Answering questions we didn't understand, so it helped us to finish the will properly and know what needed to be done.

21 September 2025
Rated 5 out of 5 stars

This was truly free!

This was truly free!
Easy questions to fill out then everything is drafted up and emailed to you to get notarized. Highly recommend

8 January 2026
Unprompted review

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