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FreeWill Reviews 4,744

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TrustScore 5 out of 5

4.9

Legal Services
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Review summary

Created with AI, based on recent reviews

Considering 1,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of creating legal documents, such as wills and trusts, to be remarkably easy and straightforward. Many appreciated the clear, intuitive instructions and explanations provided, which helped them navigate complex legal information without confusion. The website itself is frequently praised for being user-friendly, well-designed, and effective in guiding users step-by-step through the entire process. People also valued the ability to personalize documents and the peace of mind that comes from having their wishes clearly documented. However, some customers also noted areas for improvement, such as the need for better alerts for skipped steps or more information on specific options like pour-over wills. A few other people also felt that the site was difficult to navigate or had issues with printing documents after completion.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Service

Clients share positive opinions on service, with many reviewers describing it as superior, efficient,... See more

Website

Reviewers highlight positive aspects of the website, praising its user-friendly design and clear... See more

Instructions

Reviewers express satisfaction with the instructions, consistently finding them easy to use, clear, and... See more

Product

Users describe positive interactions with product, praising its comprehensive nature and ease of use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more

Rated 5 out of 5 stars

This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more

Rated 5 out of 5 stars

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more

Rated 5 out of 5 stars

What a great tool to personalize a final will. Avoid the excessive course of an attorney and take your own course through an easy guided way to complete a will for you to protect your family and your... See more

Company details

  1. Legal Services

Information provided by various external sources

FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

It’s okay everyone are awesome and very…

It’s okay everyone are awesome and very nice.

5 April 2025
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Reply from FreeWill

Hello Golam,

Thank you for taking the time to leave a review. We're glad to hear that you found interacting with the FreeWill team a positive experience.

If there is anything we can do to further improve your experience, please don't hesitate to reach out to our dedicated support team at help@freewill.com — they're happy to answer any questions or hear any feedback you may have.

Thank you,
Jenny Xia Spradling

Rated 5 out of 5 stars

Not being a wealthy man

Not being a wealthy man, I found FreeWill and it took less than 3 hours to complete a will that fit my needs without spending $1,500 or more to accomplish everything I needed. Thank you, FreeWill

16 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s easy,simple n nice format

It’s easy,simple n nice format! Go for it u need to have a will ,,,,,to protect yur family from losing you ,,n your things!! I like this online way it helps local community projects n that’s a good thing!!!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Many Thanks to FreeWill.com

Many Thanks to FreeWill.com for making this process easy and convenient. We have been able to sit at home and take care of the creation and review of our Trust. It also gave plenty of helpful information as we were working through the pages. Could not have been easier.
Thank you!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

10-star experience!! Bravo!

What a fabulous experience, let me simply begin there! What made it so? From start to finish, the team at FreeWill has purposefully designed an effortless, point-n-click, easy-to-navigate application. Every aspect of the process is clearly explained. I am in my 60's, and had been putting this off for a decade!

Admittedly I am tech-savvy. Yet, if you are not, you are in for a real treat. Simply follow their guided step-by-step instructions, which are SO clearly laid out. The language used for each step of the process is also SO easy to follow. In the same breath, critical steps such as the designation of your beneficiaries and whomever you may choose as your executor, is also incredibly well-designed, methodical and clear.

The separate document "Advanced Healthcare Directive" which includes DNR-type directives, organ donor designations, etc, was also wonderfully easy to navigate.

Also, and this is a very important note here, I only ever received 2 or 3 emails from the staff at FreeWill. I must say this, their manner is compassionate, caring and NEVER invasive. Their offering firmly stands on its own sterling merits, thus there is nothing for them to "sell" to anyone! This, at least from my very humble opinion and direct experience.

All in all, 10 gold stars for this wonderful experience and service/offering. From my humble perch, it provides complete peace of mind, and removes any lingering doubts as to whether or not your "final affairs" are in order...

6 March 2026
Unprompted review
Rated 5 out of 5 stars

What a WONDERFUL tool!!!

What a WONDERFUL tool!!!! This was a lot more difficult than I expected.....not because of the set-up or the system or even the format! It just brought back a lot of beautiful and difficult memories that kinda distracted me from the process! I SO appreciate that I can go back in and update at will (no pun intended :a), as I forgot several very important things the first time around! God bless you all so much!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy and quick

Easy and quick. I got a printed version, a downloaded PDF and had it sent to me in email, too. I did have a couple of questions I didn’t know the answer to, but that’s on me. It would be nice if the site could offer definitions for a couple of terms.

1 March 2026
Unprompted review

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